As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.
In this article, you will learn about MailChimp’s refund policy.
We do not provide refunds for Monthly Plans or unused Pay As You Go credits on accounts that were terminated due to a compliance issue.
When you request a chargeback, the bank that issues your credit card reverses a payment you made to MailChimp, and sending is disabled in your account. To resolve the chargeback and re-enable sending, navigate to the Monthly plans or credits page, and re-purchase your order.
For more information, contact our Billing Team.
Request a Refund
"You or MailChimp may terminate this Agreement at any time and for any reason by giving Notice to the other party. We may suspend our Service to you at any time, with or without cause. If we terminate your account without cause, we’ll refund a prorated portion of your monthly prepayment or reimburse you for unused Email Credits. We won’t refund or reimburse you if there’s cause, like a violation of these Terms or our Acceptable Use Policy."
To request a refund, contact our Support Team.