About MailChimp's Refund Policy

As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.

In this article, you will learn about MailChimp’s refund policy.

Compliance Issues

We do not provide refunds for Monthly Plans or unused Pay As You Go credits on accounts that were terminated due to a compliance issue.

Be sure to read and understand our Terms of Use and Acceptable Use Policy before you send a campaign with MailChimp. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.

MailChimp’s Terms of Use

Acceptable Use Policy

Chargebacks

When you request a chargeback, the bank that issues your credit card reverses a payment you made to MailChimp, and sending is disabled in your account. To resolve the chargeback and re-enable sending, navigate to the Monthly plans or credits page, and re-purchase your order. 

For more information, contact our Billing Team.

Request a Refund

The refund policy in our Terms of Use states:

"You or MailChimp may terminate this Agreement at any time and for any reason by giving Notice to the other party. We may suspend our Service to you at any time, with or without cause. If we terminate your account without cause, we’ll refund a prorated portion of your monthly prepayment or reimburse you for unused Email Credits. We won’t refund or reimburse you if there’s cause, like a violation of these Terms or our Acceptable Use Policy."

To request a refund, contact our Support Team.

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