Change Your Account Billing Settings

This feature requires Admin user level or higher.

All new MailChimp accounts start on the Forever Free Plan, so we don't ask for payment information right away. Paid plans are based on list size or the number of emails you send, and payments are made upfront. No matter what type of plan you choose, you don't need a contract.

In this article, you'll learn how to access and edit your billing information.

Accepted Methods of Payment

We accept PayPal, all major credit cards, SEPA Direct Debit, SOFORT, Giropay, and iDEAL.
We accept Visa, American Express, Master Card, and Discover

MailChimp uses a secure and well-established credit card payment gateway service to process your payment. Review our credit card troubleshooting guide if you have a problem.

We can't accept bank transfers, wire transfers, e-checks, or checks from international users. Contact Billing for more information.

Change or Update Your Payment Method

We can't support purchase orders or offer invoices for paid plans, but receipts are available in the Billing History section of your account. After any order is processed, we'll also send a transaction receipt to the billing contact email address on file.

To change your credit card information, follow these steps.

  1. Click your profile name to open the drop-down menu and choose Account.
  2. Click the Billing drop-down menu and choose Billing information.
  3. Click Change Payment Method.
  4. In the Edit Payment Method pop-up modal, input your payment information in the available fields.
  5. Click Save.

Connect a PayPal Account

The Edit Payment Method pop-up modal defaults to the credit card option, but you can opt to pay with the preferred payment method in your PayPal account. All PayPal transactions are processed in US Dollars, but currency conversion fees won't apply.

To connect your PayPal account, follow these steps.

  1. In the Edit Payment Method pop-up modal, click PayPal.
  2. Click Save, then log in to your PayPal account when prompted. If you don't see the pop-up window, check your browser's pop-up blocker settings.
  3. In the PayPal pop-up modal, click Agree.

Connect SEPA Direct Debit

The Edit Payment Method modal defaults to the credit card option, but users in Belgium, the Netherlands, Austria, or Germany can choose to pay with SEPA Direct Debit, SOFORT, Giropay, or iDEAL. These transactions are processed in EUR.

billing options in the Other category

To enable this payment type, you'll need to complete a purchase to connect the payment type to your MailChimp account. If you don’t need to purchase anything right now, we’ll add a 1 EUR setup purchase to your account. We’ll refund the 1 EUR setup purchase on your next billing statement.

To connect your account, follow these steps.

  1. In the Edit  Payment method pop-up modal, click Other.
  2. Click Save. If you're not purchasing anything right now, you’ll be directed to the Billing Plan page to complete the 1 EUR setup purchase. On that page, click  Complete Purchase
  3. Click the payment method you want to choose. Depending on the country listed in your MailChimp billing address, you'll see different payment options. 
      •  Austria and Belgium: SEPA Direct Debit, or Sofort Banking
      •  Germany: SEPA Direct Debit, Sofort Banking, or Giropay
      •  Netherlands: SEPA Direct Debit or iDEAL
  4. Type your bank and account information in the provided fields, and click Continue.
  5. Review your information, and click Pay. After the initial setup purchase is complete, your payment method will update.

Account Overview

Billing information and other actions can also be found on your Account Overview page. A summary of your current plan settings and payment information precedes links that allow you to view billing information and billing history, and edit or remove payment information.

View Billing Statements

If you need a copy of a receipt, W-9, or a Tax Residency form for your accounting department, you can view and print these documents from your account.

  1. Click your profile name and choose Account.
    Cursor choosing Account option from the Account Panel.
  2. Click the Billing drop-down menu and choose Billing history.
    billing drop-down menu with cursor over billing history
  3. Click the name of the transaction you want to work with, or click View.
    View Invoice
  4. Click Print to open a printer-friendly version of the receipt, or click the drop-down menu and choose Email Receipt to email a copy of the receipt to the billing contact email.
    Cursor hovers over the Email Receipt option in the Print drop-down menu.

 

Each transaction also contains links to our W-9 form and United States Residency Certificate. To view a printable PDF of the form you need, click Looking for our W-9? or Looking for our United States Residency Certificate? under your Balance.
Cursor clicks US Residency Certificate link.

Remove Payment Method

You can delete your payment method if you no longer want to use a particular card or if you don't want to store that information in MailChimp. When you remove your information, you'll need to input a new payment method next time a payment is due, or when you make a purchase.

To remove your current payment method, follow these steps.

  1. Click your profile name to open the drop-down menu, and choose Account.
  2. Click the Billing drop-down menu and choose Billing information.
  3. Under Payment Method, click the X next to the payment method you want to remove.
  4. In the Remove Payment Method pop-up modal, click Remove.

Change or Update Billing Contact Information

We use your billing contact information for all billing correspondence on your account. You can edit this information at any time, and you can include optional details like a VAT or TAX ID.

To edit the billing contact information for your account, follow these steps.

  1. Click your profile name and choose Account.
    Cursor clicks Account in profile name drop-down menu.
  2. Click Billing in the Account navigation bar and choose Billing information.
  3. Under Billing information, click Edit contact info.
    Cursor clicks Edit contact info.
  4. Input your information in the fields provided. Click the Copy information from drop-down menu to use previously saved billing or account owner contact information you provided when you signed up for your account.
    Screenshot of Edit Billing Contact Information field.
  5. Click Save.

Update Notification Settings

You can edit the billing notifications you receive at any time under the Notifications heading on the Billing information page in your account.

  • Email Address
    Click Edit to update the email address that receives billing notifications for your account.
  • Label receipts as invoices
    Choose this option to label your receipt header as “Invoice” for legal or accounting reasons. This option will only change how receipts are titled, and will not affect billing dates for monthly charges or Pay As You Go credit block purchases. 
  • Send bill estimates
    Check the box next to Send bill estimates to receive an estimate of your upcoming charge.
  • Send Pay As You Go Alerts
    If you're a Pay As You Go user, check the box next to Send Pay As You Go Alerts and input a number for the minimum threshold of credits allowed in your account. When your credits fall below that threshold, we'll send you an email alert with a link to buy more credits. You can also choose to be billed automatically at that time.

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