Recover Your Username or Password

If you forget your MailChimp username or password, reset your account credentials to regain access to your account.

In this article, you'll learn how to recover your username or reset your password via email or the mobile phone number associated with your account.

Recover Username

  1. Navigate to the MailChimp login screen.
  2. Click Forgot Username?.
    Click I forgot on Login screen
  3. Click the radio button for Recover using the email address on your account.
  4. Enter your email address and click Recover Username.
    Recover using email

You'll receive an email from MailChimp that contains the username or usernames associated with the email address you entered. If you don't receive this email within an hour or two, check your junk or spam folder.

In the email, click the link to go to the login screen, where we'll automatically fill in your username.

forgot username email

Reset by Mobile Phone Number

  1. Navigate to the MailChimp login screen.
  2. Click Forgot Username?.
    Click I forgot on the login screen.
  3. Select the radio button for Recover using the mobile number on your account.
  4. Select your country from the drop-down menu, and type the mobile number associated with the account. 
  5. Click Recover Username to send a text message to the mobile number you entered.
    Recover using mobile number
  6. Enter the verification code you receive and click Recover Username to display the usernames attached to that phone number.
    Verification code

Reset Password

  1. Navigate to the MailChimp login screen.
  2. Click Forgot Password?.
  3. Enter your username and click Reset Password.
    Click Reset Password

We'll send an email with instructions on how to reset your password to the email address associated with the username you entered in the contact information for your account. If you don't receive this email within an hour or two, check your junk or spam folder.

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