Set Account Security Options

This feature requires Manager user level or higher.

MailChimp takes data security seriously, and we work hard to ensure the integrity of your data and information. If we notice suspicious activity in your account, we’ll restrict access and ask all users to confirm their identities.

In this article, you'll learn about the different types of security features built into your MailChimp account and how to use them.

Before You Start

Here are some things to know before you begin this process.

  • If you think your account has been compromised, our guide on how to handle possible breaches walks you through what to do. For more information about security, take a look at our security page.
  • You can set up different levels of account access for different users. This allows you to limit what users can see and do in your account.
  • If you lost a mobile device with an application connected to your MailChimp account, you can disable the application on the same page as API keys. Click here for more information about mobile device security.
  • Set up Google Authenticator to add two-factor authentication to your account. This protects your account by requiring the user to have physical access to your mobile device before they can access your account.

Account Verification Settings

If we see unusual login activity on your account, we’ll ask you to verify your account by answering security questions or through SMS text message verification. Choose which method you prefer, and manage its settings in the Security section of your account.

Set SMS Text Message Verification

SMS text verification is a great security tool, because it requires access to your personal mobile device. To link your account to your device, follow these steps.

  1. Click your profile name and choose Account.
    Cursor clicks account from the profile name.
  2. Click the Settings drop-down menu and choose Security.
    Account security tab

  3. In the Verify indentity using SMS section, click Enable.
    Cursor clicks Enable from Veriify identity vis SMS section.
  4. Click the Select Country drop-down menu and choose your country. Type your phone number in the field provided.
    SMS text verification field with cursor on Verify button.
  5. Click Verify to send the verfication code to your mobile device.
  6. In the Verification Code from SMS field that appears, type in the verification code you received.
  7. Click Verify.

Set Security Questions

You’ll have the option to create three questions and answers to verify your account. For added security, we recommend you avoid questions and answers that can be guessed easily, change over time, or are available through public means like a web search. To set up your security questions, follow these steps.

  1. Click your profile name and choose Account.
    Cursor clicks Account from the Account Panel.
  2. Click the Settings drop-down menu and choose Security.
    Account security tab
  3. In the Verify Identity with security questions section, click Enable.
    Cursor clicks Enable from Verify identity with security questions section.
  4. Click the Please Select... drop-down menu and choose a security question. Type your answer in the corresponding field.
    Security questions fields
  5. When you've completed the questions you want to add, click Update.

 

Data Science and Privacy

Our data science projects use data from MailChimp accounts to improve some of our most powerful features. We track things like your sending habits and subscriber details, so we can make more informed predictions, decisions, and products for our users. If you prefer not to share your data, you can opt out of data science projects.

Turn off Data Science and Privacy Setting

If you’d like to opt out of our data science projects, follow these steps.

  1. Click your profile name and choose Account.
    Cursor clicks account from profile name.
  2. Click the Settings drop-down menu and choose Security.
    Cursor clicks security from settings drop-down menu.
  3. To opt out, scroll down to the Data Science and Privacy heading and check the box next to Don't include my data in MailChimp's data science projects.
    Screenshot of data science and privacy permisson screen.
  4. Click Save.

If you make a change to your participation in data science projects, you'll see the change the next time we refresh the database. Please allow up to 30 days for any changes you make to take effect.

For more information about data science and privacy, take a look at our Privacy Policy or contact our Legal team.

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