About MailChimp’s Help Tool

Have a question while you're using MailChimp? Our Help tool provides one-click resources and a Knowledge Base search feature, so you can find the help you need quickly.

The Help tool is located on pages throughout the MailChimp application. When you open it, a Recommended Articles list displays tutorials and reference guides that relate to the page you’re on. For example, if you click Help from the Templates page, articles such as Templates vs. Campaigns, or Types of Templates may appear in the Recommended Articles list.

If you don’t see what you’re looking for, use the search bar to find something more specific. Knowledge Base resources will load right in your browser window or tab.

Search with the Help Tool

  1. Click Help in the top navigation bar.
    Upper-right corner of top navigation bar showing cursor hovering above Help link.
  2. Type your keywords into the search field.
  3. Press Enter on your keyboard or click the Search icon.
    Help Tool search bar showing the word Limits and a cursor over the Search icon.
  4. Click a result title to open the full article in an overlay in the same window.
    Help search results display in the overlay. Click to open an article in the same window.

Results appear in two tabs: Articles and Glossary. Articles include reference, troubleshooting, and how-to guides and  Glossary results are simple definitions of a term. Click each tab to view the different types of results.

When you’re finished, click Back to Search at the top of the page. You may also click the X or press ESC on your keyboard to close the overlay.

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