Change Your Account Email Address

This feature requires Admin user level or higher.

Your account owner's email address is the default primary contact address for all communications about compliance, and is the default billing contact for all billing communications.

The primary contact address and billing email address can be edited at any time. Below, you’ll learn how to view or update these addresses from the Settings page for your account.

  1. Click your profile name to open the drop-down menu, and choose Account.
  2. Click the Settings drop-down menu and choose Contact information.
    Contact information tab
  3. Click Edit Contact Information under the Primary Account Contact heading or scroll down and click Edit Billing Information under the Billing Info heading.
  4. Make your changes to the email addresses.
  5. Click Save.

You can also edit the contact information for your user profile under the Profile heading on this page.

This page also contains contact information for each list in your account. To receive subscribe and unsubscribe notifications at different email addresses for each list in your account, click to Edit List Information and update each Email you want to change. When you edit the contact information for a given list, the required email footer content changes for that list.


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