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When you open a new MailChimp account you'll start out on our Forever Free plan. you'll start out on our Forever Free plan. Once your account has been activated you can upgrade to a Monthly or Pay As You Go plan from within the application. Below, we'll walk you through how to upgrade to a paid plan, downgrade back to the free plan, and edit your billing information.

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Upgrade or change your plan

MailChimp offers two different paid account options. Our monthly plan is designed for users who send at least one campaign per month on a regular schedule, while our pay as you go plan is designed for users that may send less frequently. This article walks you through the differences between the two plan options.

  1. Click your name on the left-hand side of the screen.
  2. Select Account Settings from the account panel.
  3. Click the Billing drop down and select Monthly plans or buy credits.
  4. Click the Upgrade button for the Monthly plan your list falls into or click the Purchase button to order a batch of credits.

If you are currently on a Monthly plan and switch to the Pay As You Go plan, the change will occur immediately. However, when you switch from the Pay As You Go plan to a Monthly plan, we will first let you use up all of your email credits before setting the start date of your monthly plan.

When you upgrade to a paid plan, any remaining sends from the free plan don't carry over. Those are intended only for trial purposes or sending to 2,000 subscribers or fewer. If you're choosing a monthly plan, select the plan that matches your list size.

Downgrade to the Forever Free plan

If you're already on a paid plan and want to transition to our Forever Free option, you can downgrade your account if you have fewer than 2,000 subscribers. However, you can only downgrade from a paid plan to the Forever Free plan once over the life of your account.

  1. Click your name on the left-hand side of the screen.
  2. Select Account Settings from the account panel.
  3. Click the Billing drop down and select Monthly plans or buy credits.
  4. Click the Downgrade button under the Monthly plans section to revert back to the Forever Free plan.

When you downgrade from a paid plan there are a few things to keep in mind:

  • If you've turned off the MailChimp MonkeyRewards badge, the badge will display in all campaigns and signup forms as required in all Forever Free accounts.
  • The remaining pay as you go credits will be removed from your account upon switching to the Forever Free plan.
  • Once you've downgraded your account, if your subscriber count ever goes back over 2,000 you'll be automatically upgraded to a monthly plan.

Edit Billing information

MailChimp is an online prepaid service, so all services are paid for upfront and before use. Because of this, we can't support purchase orders or send an invoice requesting payment. After any order or payment, an invoice/receipt is sent to the billing email address for your account detailing the transaction and showing it's been paid. Since all pricing is based on the size of your list or the number of emails you'll be sending, there's no contract required.

  1. Click your name on the left-hand side of the screen.
  2. Select Account Settings from the account panel.
  3. Click the Billing drop down and select Billing information.
  4. Enter and update your credit card or Billing address information in the available fields. You can use the Copy information from: drop down to pull address information in form the Account or List settings.
  5. Click the Save button to store the changes.

Accepted methods of payment

We accept all major credit cards:

  • Visa
  • American Express
  • Mastercard
  • Discover
  • Chase
  • Paymentech
Credit cards accepted

MailChimp uses a very well established, secure, credit card payment gateway service to process your credit card payment. Take a look at this article for more information.

Payments we can't accept

  • PayPal
  • Bank transfer
  • Wire transfer
  • E-checks and checks from international users

If you have questions about methods of payment you can reach out to our billing team via email. Fill out the contact form and select the Billing Assistance option from the first drop-down menu.

View Billing statements

If you need a copy of the receipt to present to your accounting department, or for year-end tax calculations, you can view, print, and email receipts from your account.

  1. Click your name on the left-hand side of the screen.
  2. Select Account Settings from the account panel.
  3. Click the Billing drop down and select Billing information.
  4. Locate the transaction you'd like to see, and click either View or the invoice number for that transaction.
  5. A web version of your invoice will be displayed. Click the print link to generate a printer-friendly version of the invoice, or email to send a copy of the invoice to a specific email address.

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