When you open a new MailChimp account you start out on our Forever Free plan, so you don't have to enter any credit card information. When you upgrade to a Monthly or Pay as You Go plan, you enter your billing details in Account Settings and you can edit or review these at any time using the Billing dropdown menu. Below we walk you through the steps to add or edit billing details, view billing statements, and downgrade back to the free plan.

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Edit billing information

MailChimp is an online prepaid service, so all services are paid for upfront and before use. Because of this, we can't support purchase orders or send an invoice requesting payment. After any order or payment, an invoice/receipt is sent to the billing email address for your account detailing the transaction and showing it's been paid. All pricing is based on the size of your list or the number of emails you'll be sending and there's no contract required.

  1. Click your name on the left-hand side of the screen.
  2. Select Account Settings from the account panel.
  3. Click the Billing drop down and select Billing information.
  4. Enter and update your credit card or Billing address information in the available fields. You can use the Copy information from: drop down to pull address information in form the Account or List settings.
  5. Click the Save button to store the changes.

Accepted methods of payment

We accept all major credit cards:

  • Visa
  • American Express
  • Mastercard
  • Discover
  • Chase
  • Paymentech
Credit cards accepted

MailChimp uses a very well established, secure, credit card payment gateway service to process your credit card payment. Take a look at this article for more information.

Payments we can't accept

  • PayPal
  • Bank transfer
  • Wire transfer
  • E-checks and checks from international users

If you have questions about methods of payment you can reach out to our billing team via email. Fill out the contact form and select the Billing Assistance option from the first drop-down menu.

View billing statements

If you need a copy of the receipt to present to your accounting department, or for year-end tax calculations, you can view, print, and email receipts from your account.

  1. Click your name on the left-hand side of the screen.
  2. Select Account Settings from the account panel.
  3. Click the Billing drop down and select Billing information.
    Export my data
  4. Locate the transaction you'd like to see, then click either View or the invoice number for the transaction to display the web version of your invoice.
    View Invoice
  5. Click the print link to generate a printer-friendly version of the invoice, or email to send a copy of the invoice to a specific email address.
    Print or Email an invoice

Change billing plan

If you're on a monthly or pay as you go plan and would like to switch your plan type, you can do this from the Billing options in your account. Below we walk you through how to change your paid plan type.

Switch from monthly to pay as you go

  1. Click your profile name on the left-hand side of the screen.
  2. Select Account Settings from the Account Panel.
  3. Click the Billing drop down and select Monthly plans or buy credits.

    Monthly Plans or Buy Credits option

  4. Scroll down to the Pay as you go section.
  5. Click the Purchase button for the amount of credits you want.

Once credits are purchased, monthly billing is stopped immediately for the account. All future campaign sends require enough credits to cover the send.

Switch from pay as you go to monthly

  1. Click your profile name on the left-hand side of the screen.
  2. Select Account Settings from the Account Panel.
  3. Click the Billing drop down and select Monthly plans or buy credits.

    Monthly Plans or Buy Credits option

  4. In the Monthly plans section, click the Upgrade button for the plan you need.

Your monthly billing will begin as soon as the account uses all pay as you go credits.

Notes

Monthly billing is based on your total peak subscriber count across all lists and calculated on your account’s renewal date. Your monthly billing rate is determined by the highest number of subscribers you had in your account over the last 31 days, even if you’ve reduced that number recently.

To downgrade to a lower monthly billing tier, you need to have maintained the lower subscriber total for a complete 31-day billing cycle. The lower rate will appear at the end of that cycle.

Downgrade to the Forever Free plan

If you're already on a paid plan and want to transition to our Forever Free option, you can downgrade your account if you have fewer than 2,000 subscribers. However, you can only downgrade from a paid plan to the Forever Free plan once over the life of your account.

  1. Click your name on the left-hand side of the screen.
  2. Select Account Settings from the Account Panel.
  3. Click the Billing drop down and select Monthly Plans or Buy Credits.

    Monthly Plans or Buy Credits option

  4. Click the Downgrade button under the Monthly Plans section to revert back to the Forever Free plan.

    Downgrade button

When you downgrade from a paid plan there are a few things to keep in mind:

  • If you've turned off the MailChimp badge for our MonkeyRewards plan we do require the badge to show on the Forever Free plan.
  • When you downgrade to the Forever Free plan, any remaining pay as you go credits are removed from your account.
  • If your subscriber count ever goes back over 2,000, sending will be disabled for the account until a new paid plan is selected.

This feature is available to users with Admin level permissions. Take a look at this article to learn more about the different access levels for a MailChimp account.


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