Connecting to MailChimp
When you're connecting to the MailChimp application, you're not just hitting a server that's set up in our office. We use globally distributed CDNs and Akamai's web accelerator to host our application. This makes connecting to MailChimp fast, wherever you are in the world. That, along with various account security measures that we have to enforce in order to protect your data, can sometimes contributes to login weirdness.
Troubleshooting
- Are you trying to use MailChimp from a free wifi spot, such as a coffee shop, restaurant, sandwich shop, etc? These places often have restrictions on the types of websites you can use, or have unwritten time limits that may end your session abruptly. Some even turn off their wifi coverage during lunch rush hours.
- Make sure you're using the latest version of Internet Explorer, Firefox, Chrome or any supported browser.
- Try a different browser than the one you are using. Do you have the same problem? If not, you may want to clear your cache in the original browser.
- Your browser must be set to accept cookies.
- Usernames and passwords are case sensitive, so check that CAPS LOCK is turned off.
- Make sure there are no extra spaces before or after your username or password in the login screen.
- Make sure your browser is JavaScript enabled
- Did you set up your MailChimp account through Google Apps? If so, you'll need to login via google, rather than the MailChimp login page.
- Has your account been activated? When you signed up for MailChimp an email was sent with an "activation link" that we use to verify your email address. If that activation link was not clicked, your username and password won't be active yet.
- If you forgot your username or password, click the links at the bottom of the login screen for "forgot username" or "forgot password." MailChimp will reset your information, and send you email notifications with new login info.
- Your account may be deactivated - Learn why that happens.
- Do you have any software installed to hide your online identity? In order to use MailChimp, you'll have to allow your browser to store cookies. This way we can allow you to safely log in.
- Are you on DSL? On a DSL connection, an incorrect MTU setting will still allow many sites to work fine, but can cause problems connecting to more complex sites like the MailChimp application. Try lowering your MTU settings, or contacting your ISP about how to do so.
Speed Test
If you suspect that your connection may be the problem, try this Speed Test. If your connection speed number is less than 1,000 it's going to make using our application a slow experience or cause hiccups in the process. It especially affects the login page, because that is a secure environment. You may want to see if there's anything you can do from your end (ask your IT group, or ISP) to optimize your web connection to speed things up a bit. You just want to see a consistent read across both speed test values that hits or exceeds 1000 kbps. If you're on DSL, see the last bullet point under Troubleshooting.