We take security very seriously and want to help you keep your account as safe and secure as possible. If we detect someone doing anything suspicious in your account, we'll lock it down and verify that it's actually you. Below, we walk you through the two different verification methods we use.

SMS text message verification

You can opt to use our SMS (text message) verification method in order to access your account. If we see patterns that seem unusual for your account, we'll verify your identity before login by sending you an SMS (a text message) with a verification code. When you receive the message on your mobile phone simply enter the verification code into your web browser in order to finish logging in to your account.

Security questions

To use the security question authentication, you'll set up three questions and answers. These security questions are used when you log in from an unknown IP address, to verify your identity within the app, or when you need to change any billing information. The security questions, in addition to the account password, help ensure that your MailChimp account is protected and your identity is safe.

If you need to change your security questions step-by-step instructions can be found here.

Additional security

You can also add an additional layer of security to your account by using our AlterEgo application. AlterEgo is an app created by the security-conscious folks here at MailChimp to add multi-factor authentication to your MailChimp account. When you connect AlterEgo to your MailChimp account, you'll get a 10% discount just for being extra secure!

You can learn more about protecting your account and yourself with our Email Security Guide.

Notes

While we don't charge for SMS notifications, your wireless provider may have their own charges associated with receiving texts.


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