If you're running into problems setting up a MailChimp signup form on your Facebook page, there could be a cookie/caching issue affecting the setup. If your browser is holding onto old cookies, the MailChimp/Facebook integration will fail to set up completely. Try the following steps to clear your cache and setup the integration.

First, you'll need to disconnect the MailChimp/Facebook integration, even if there isn't a connection showing up.

  1. Go to Account > Integrations > Facebook.
  2. Click the disconnect button.
  3. Log out of MailChimp.
  4. Log in to your Facebook account.
  5. Go to down arrow in the Facebook navigation bar > Privacy Settings > Edit Settings for Apps and Websites.
  6. Under Apps you use, click Edit Settings.
  7. Find MailChimp and click them x to remove the app from your personal profile.
  8. If you're an admin for any Pages you'll need to remove MailChimp from those pages as well.
    1. Navigate to the Page.
    2. Click Edit Info to edit the Page settings.
    3. Select Apps to bring up the apps authorized for that Page.
    4. Click the x next to MailChimp to completely remove the app from the Page.
  9. Log out of Facebook.
  10. Clear your cache and cookies.

Now you can reinstall the MailChimp/Facebook integration.

  1. Start by opening an incognito window (or private browsing window).
  2. Log in to MailChimp. Do Not click remember me when you log in.
  3. Go to Account > Integrations > Facebook.
  4. Click the install application button.
  5. You should be redirected to Facebook and asked to log in to your Facebook account.
  6. Log in to Facebook.
  7. You should see a prompt requesting that you give MailChimp permission to access your account. Click Allow.
  8. You may need to log in to MailChimp again. Please do so.
  9. Once you've logged in, you should be redirected to MailChimp where you'll see a Success message.

If these steps didn't work, try one of the following options:

  • Try setting up the application from a different computer.
  • Try using a different network connection.
  • If there is another admin for the Page that you're trying to connect with, try setting up the application from their account.

If none of these options work, please contact the support team so we can get additional information.

Related Articles