Accounts can be deactivated from lack of use, credit card issues or abuse problems. Here's how to resolve those issues.
- There was an abuse issue on your recent campaign.
Our abuse system found an issue with a recent campaign or with your account. This can include too many spam complaints, a high bounce rate, etc. You will receive an email from the Abuse Team shortly if you haven't already. - Your credit card was declined.
Check your card information to make sure it is correct. If your information on file is correct, please check with your bank to determine the cause of the decline. We are unable to provide a reason for the decline, only that a decline happened. To restart the account, you'll need to update your card info AND re-purchase your plan to start it up again. - You are trying to access an older, expired trial account.
Do you have another username or email address that you may have signed up with? - Your account hasn't been logged into for over a year.
Where ya been?!?! You'll need to start a new account to be able to use all of our new features. We wouldn't be able to reactivate your old account or delete the old account to make your old username available, but if you have a ton of leftover credits, contact us about adding those to your new account. And yes, the review team will have to approve the account again.