Is the Autoresponder Still a Draft?
If the autoresponder has not been manually started, the autoresponder will remain in draft mode and will not send.
You can start the autoresponder by clicking the Start button on the last step of the campaign builder at the bottom of the page.
Check the Segments
If you've completely set up and manually started the autoresponder and nothing is getting sent, here's what to do:
- Click on the edit email button on the autoresponder tab.
- Then, click edit out to the right of the List option on your pre-delivery checklist (the last step of the campaign builder).
- Do you have a segment set up to send to Email Address / is / blank? If so, you'll want to choose send to entire list to send to anyone who signs up for your autoresponder or edit the segment to send to your target audience.
Manually Adding Subscribers
Did you manually add your subscribers to your list?
Autoresponders based on a date, like signup, need a date to be triggered. Email addresses that you've imported don't have a signup date included because you, not the subscriber, added them to your list. Instead, they have an import time stamp instead. If you'd like to use the import time as your signup date, click on the use import time as 'signup' checkbox, if it's not already select. That will tell our system to use the import time for users that don't have a signup date.
Learn more about autoresponder triggers.
*Available with Monthly and Pay As You Go plans.