Work With Legacy Autoresponders

This feature requires Author user level or higher and is part of paid features.

Autoresponders were built for you to send a single email based on a subscriber's action. MailChimp's newer Automation feature offers many more options, including the ability to schedule multiple emails based on many trigger activities. Although we strongly recommend you take advantage of this powerful new tool, you can continue to use legacy autoresponders in your account.

In this article, you'll learn your options for working with your legacy autoresponders.

Before You Start

Here are some things to know before you begin this process.

  • Learn more about our new Automation tool.
  • Any time you replicate an autoresponder, the original will remain active. To make sure subscribers don’t receive duplicate emails, pause or delete your autoresponder before you start an Automation workflow.

Convert to Automation

We’ve created a tool to help you quickly move your legacy autoresponder content and settings into an Automation workflow.

To turn an autoresponder into an Automation workflow, follow these steps.

  1. Navigate to the Automation page.
  2. Click the drop-down menu next to the autoresponder you want to work with, and choose Replicate to Automation.
  3. The Automation Builder will open to the Emails step. Continue through the Automation Builder to create your workflow.

We're only able to move the email content, list, and original trigger settings into the new Automation Builder. After you convert to an Automation workflow, you won't be able to edit your list or workflow settings.

Import Content to Automated Email

To import legacy autoresponder content into an Automation workflow, follow these steps.

  1. Navigate to the Emails step of the Automation Builder.
  2. Locate the Add Email button, and click Or import Autoresponder content below it.
  3. Check the box next to each autoresponder you want to import as an email, and click Import Autoresponders.
  4. Continue through the Automation Builder to create your workflow.

Your email content and subject line will appear in the new automated email. You'll need to make additional changes to your triggers, segments, and other settings on the Emails step of the Automation Builder.

Replicate a Legacy Autoresponder

Although we strongly recommend you try out Automation, it is still possible to replicate and edit a legacy autoresponder.

To replicate a legacy autoresponder, follow these steps.

  1. Navigate to the Automation page.
  2. Click the Edit drop-down menu next to the autoresponder you want to work with and click Replicate. The new version will open on the Recipients step.
  3. Navigate through the builder to edit and send your autoresponder.

Save an Autoresponder as a Template

If one of your autoresponders uses a layout or includes content you like, you can save it as a template to reuse with other campaigns and Automation workflows.
To save an autoresponder as a template, follow these steps.

  1. Navigate to the Automation page.
  2. Click Edit next to the autoresponder you want to work with.
  3. Navigate to the Design step and click Save as Template.
  4. In the Save as Template pop-up modal, type in a name for your template, and click Save.
  5. Click Return To Campaign.

Your new template will appear as a Saved Template in the Campaign Builder and on the Templates step of the Automation Email Designer.

Edit a Legacy Autoreponder

You can edit legacy autoresponders in your account, but some of the options are limited. To change the list you're sending to you, you'll need to create a new automation workflow to replace your autoresponder.

To edit legacy autoresponders, follow these steps.

  1. Navigate to the Automation page.
  2. Click Edit next to the autoresponder you want to work with. Your autoresponder will open to the Recipients step.
  3. Continue through the builder to edit and send your autoresponder.

Troubleshooting Autoresponders

Here are some legacy autoresponder issues you might find, and how to fix them.

My autoresponder doesn't show who will get it next.

The Who will get this next? link on the Automation page only shows subscribers who are scheduled to receive an autoresponder on that day. A time zone issue can sometimes cause your queue to appear as zero.

Autoresponder queues are based on Coordinated Universal Time (UTC), which is often different from your account's default time zone. Subscriber actions are also coded in UTC, so they may trigger the autoresponder to send on a different day than you expect.

Don't worry! No one will ever be skipped by an autoresponder. We'll send to each subscriber who meets the criteria specified in your send settings.

I can't convert multiple autoresponders to an Automation workflow.

It's not possible to combine multiple autoresponders into a single Automation workflow. However, you can convert a single autoresponder into a custom Automation workflow.
To create a new Automation workflow with existing autoresponder content, learn how to import your current autoresponder content into new automated emails.

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