Integrate Twitter with MailChimp

This feature requires Manager user level or higher.

The Twitter integration allows you to Auto-tweet your campaigns directly to Twitter and pull information from your Twitter profile into campaigns with merge tags.

Each list can be associated with a different Twitter account, or you can set up a default Twitter account that can be used for all lists.

In this article, you'll learn how to connect, disconnect, or change your Twitter account.

Connect to a Twitter Account

  1. Click your profile name to expand the Account Panel and choose Account.
    Account menu, account selected.
  2. Click the Integrations option.
    Integrations option
  3. Click Twitter to open the Twitter integration settings.
  4. Click the List to connect drop-down menu and select Account Default. The Twitter account you set as the Account Default is used for all lists that don't have an individual Twitter account tied to them.
    Twitter integration settings
  5. Click the Connect button. If you're not already logged in to Twitter, you're prompted to log in.
  6. Click Authorize App to give MailChimp access to the Twitter account.
    Connect Twitter
    You'll be redirected to MailChimp and will see a success message.
    Twitter integration success

From the List to connect drop-down menu, you can set a different Twitter account for individual lists in your MailChimp account. Once the integration is set up, use Twitter merge tags to pull information from your Twitter account into MailChimp campaigns. We also have a predesigned Twitter AutoConnect template that pulls in your Twitter profile automatically.

Change or Disconnect Twitter Account

If you need to change or disconnect the Twitter account set as the account default or for a specific list, follow the steps below.

  1. Click your profile name to expand the Account Panel, and choose Account.
  2. Click the Integrations option.
  3. Click the Twitter option to open the Twitter integration settings.
  4. Choose a list to configure the list-specific Twitter account, or Account Default to work with the default Twitter account your MailChimp account uses.

    Select the list to connect

  5. Click the Disconnect button to break the connection.

From here, just follow the integration steps above to set a new Twitter account for the list or set as the Account Default.

Auto-tweet Campaigns

After integrating your Twitter account, you have the option to Auto-tweet your campaign when you send to your list. Follow the steps below to set your campaign up for Auto-tweeting.

  1. Create a new campaign.
  2. Navigate to the Setup step of the Campaign Builder.
  3. Under Social Media, click the box next to Auto-tweet campaign as.

    Social media Twitter
    The Auto-tweet text defaults to the email subject line and the *|URL|* merge tag, which populates with the campaign archive URL once your campaign is sent. You can choose to edit this text, but it's limited to 140 characters, including the merge tag.

  4. On the Design step, create your layout and use our Social Cards feature to customize how the campaign will look when shared on Twitter.
  5. Continue through the Campaign Builder to the Confirm step.
  6. On the Confirm step, check the Social section of the Pre-delivery Checklist to make sure the Auto-tweet text is exactly what you want it to say. If you need to make changes, click the Edit button.

    Social media slat Twitter

  7. When you're done checking your campaign, send it to your list.

Once the campaign is sent, we tweet an automatic message from your Twitter account containing the message you set on the Setup step and the campaign archive URL. If you have customized Social Cards to display a thumbnail image for your campaign, it will appear below the Auto-tweet text. 

Troubleshooting

  • Your campaign didn't auto-tweet.
    Make sure the Twitter integration is set up currently for your MailChimp account. Navigate back to the Integrations page in your account to check the Twitter integration settings. You can still share your campaign via Twitter even if the campaign didn't Auto-tweet successfully. Just grab the hosted archive link for your campaign, then share on Twitter.
  • Your Twitter account isn't an option on the Setup step. 
    Navigate to the Integrations page, expand the Twitter integration options, and make sure the Twitter account you want to Tweet the campaign from has been integrated with your MailChimp account or the specific list you're sending the campaign to. After you set that up, return to the Setup step of Campaign Builder and the Twitter account your want to use should now be available. 

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