About Subscriber Engagement

Engaged subscribers are essential for successful email marketing. Depending on your goals, engagement may be measured by campaign opens and clicks, social media shares, website visits, or product purchases. Monitor your engagement metrics to see how well your campaigns meet your goals, and make changes to get the best results.

In this article, you’ll learn about subscriber engagement.

Positive Engagement

A subscriber who is positively engaged is someone who opens and clicks your campaigns, or interacts with your brand online. Engaged subscribers are likely to open your emails, and continue to purchase, donate, or support your organization or brand.

Campaign opens and clicks don’t tell the whole story, though, because they don’t indicate what’s going on outside of your subscribers’ inboxes. To measure subscriber engagement, you should also consider subscribers’ purchase activity, website visits, website visit duration, and social media shares.

There are a few things you can do to increase positive engagement with subscribers.

  • Test your content, subject line, and send times.
    Use A/B Testing to find out what leads to the best open and click rates, or the highest sales.  

  • Send tailored campaigns to segments of your list.
    When you send to segments of your list, subscribers receive content they’re most interested in. You can send campaigns to subscribers based on their open and click behavior, subscriber profile preferences, and e-commerce purchases, among other variables.

  • Give subscribers choices whenever you can.
    Add a simple poll to a campaign to gather information on what your subscribers want to see more of, and use the poll results to build subscriber segments for specialized campaigns.

  • Re-engage your inactive subscribers.
    Send a compelling re-engagement campaign to subscribers who haven’t opened your campaigns in a while. You can find out what content or products they prefer, to help win their interest back with specialized campaigns.

  • Find the right sending frequency.
    Every audience is different, so experiment and test to see what works best for your subscribers. Send more or fewer campaigns than you usually do, and monitor campaign reports to see how sending frequency affects opens and clicks.

  • Reward your subscribers.
    Send your loyal subscribers coupons, promotions, or online giveaways as an incentive to keep reading.

Negative Engagement

When a subscriber unsubscribes, marks your campaign as spam, or makes a direct complaint, they are negatively engaged. Unfortunately, these people are no longer interested in your email marketing.      

Negative engagement can have several causes: subscribers don’t find content compelling or relevant, they don’t recognize the brand represented in your campaigns, or they don’t remember signing up for your list.

Very high rates of negative engagement can cause internet service providers to block your campaigns from subscriber inboxes. It’s important to keep an eye on these metrics to ensure the successful delivery of future campaigns.

There are a few things you can do to prevent negative engagement.

  • Find out what your subscribers like.
    Send a simple poll to subscribers to see how many and what type of emails they prefer to receive, and create segments or groups based on those preferences.
  • Let your subscribers control how frequently they receive emails.
    Set up groups in your list based on send frequency, like Monthly Subscribers, Weekly Subscribers, and Daily Subscribers, and ask your subscribers to update their profiles to change their preferences.

  • Make sure content is engaging and relevant.
    Use data in your list to create segments of subscribers based on their interests or purchase history. Then, send tailored content that’s relevant to each segment.

  • Refresh your permission reminder.
    Write a clear permission reminder to help your subscribers remember where and why they signed up to receive email marketing from you.

  • Polish your campaigns.
    Design and personalize your campaigns to feel less like generic email blasts and more like a conversation.

  • Preview and test.
    Proofread and test your campaigns thoroughly to make sure everything looks professional and fits your brand and style.

  • Manage subscribers who don’t engage with your campaigns.
    Learn how to handle stale and inactive suscribers.

Was this article helpful?
What can we do to improve articles like this?

Technical Support