Your email marketing will generate the highest return on investment (ROI) when you take the time to build and maintain an engaged subscriber list. MailChimp lists have built-in tools to help you along the way.
We also have certain list requirements all MailChimp users must follow, and recommend some best practices that can help ensure your subscribers stay invested in your business.
In this article, you'll learn about required and recommended best practices for list collection and maintenance.
Requirements for Lists
Here are the most crucial requirements for lists.
Everyone on your list should have opted in to receive emails from you, and their permission should be express and verifiable. If you use one of our double opt-in signup form options, we track this permission for you, so you have a date and time stamp for each subscriber on your list.
Include an Unsubscribe Link in Campaigns
Federal anti-spam laws require you to give people a way to unsubscribe from your list in every campaign you send. We require you to use our *|UNSUB|* merge tag for this, which inserts a link to your MailChimp-hosted unsubscribe form. It’s against our Terms to use an outside or third-party unsubscribe process.
Don't Use Third-Party Lists
Third-party lists are prohibited under our Terms. This includes purchased or rented lists, and lists scraped from third-party sources including public websites. Your list should be collected entirely by you, and you should use a proper opt-in method.
Third-party marketing is when you market another product or service to your subscribers, or when you switch company names. Any time you send as Company A either on behalf of or as Company B, it causes confusion because subscribers did on sign up to receive information from Company B.
Make it clear in your subscription process that subscribers may receive news about other services or products. If you are changing your company name, rebranding, or just acquired a new business, be sure to reintroduce yourself. Send an email explaining the change, and allow users to sign up to receive more information.
Best Practices for Lists
To help keep your list clean, we manage your bounces and unsubscribes on a per-list basis for you, but it takes more than that to build a healthy and compliant list. Poor list maintenance can result in low engagement and compliance issues, which can affect your ability to send or even shut down your account.
In addition to our requirements for lists, you should follow these industry best practices for list collection and maintenance to optimize the health of your list and stay in compliance.
Use a Double Opt-In Signup Form
We strongly recommend you use a double opt-in signup form, which requires subscribers to confirm their signup via email before they're added to your list. This ensures your subscribers are interested in your emails, and keeps invalid email addresses off your list. We make this easy for you with our signup forms, which include double opt-in by default.
Other list collection methods like offline signups or subscribers collected in conjunction with a purchase, can also cause issues if it isn't absolutely clear that by providing their email address, the person has opted in to receive email from you.
Permission goes stale if you don't actively send to, and engage with, your subscribers. If you have subscribers who haven't been sent to regularly, we recommend you reconfirm the addresses outside of MailChimp to reduce bounces and abuse complaints.
It's also a good idea to include a permission reminder in each campaign you send. This briefly reminds your subscriber how they got on your list, and why they’re receiving emails from you.
Re-Engage or Remove Inactive Subscribers
We strongly recommend that you periodically re-engage inactive subscribers to confirm their interest in your business or product. If your inactive subscribers don't respond to your re-engagement campaign, it's best to remove them from your list.
Use a Master List
MailChimp treats all the lists in your account separately, and your Monthly Plan billing is based on your total subscriber count across all your lists. It can be more costly to maintain multiple lists, and you may run into compliance issues if bounced addresses are removed from one list in your account, but still exist in the subscribed section of another.
If you have duplicate subscribers across different lists, consider combining your lists into a master list and using groups to organize your subscribers. This can simplify your list management, and may reduce the cost of your monthly bill.
Include an Update Profile Link in Campaigns
An update profile link allows your recipients to update their subscription preferences, sort themselves into interest groups, and make any other subscription changes they want. You might find that subscribers choose to change groups, rather than unsubscribe from your list entirely.