- Form shows no success or error messages.
- Subscribers land on Signup Thank You Page.
- Subscriber submits and goes to Signup Form With Alerts.
- Nothing happens after someone clicks Submit.
- Subscribers got success message but aren't on my list.
- The Subscribe button is missing.
- The embed code doesn't work with ASP.NET.
Below, you'll learn about some common issues and suggested solutions.
Form shows no success or error messages.
The Classic Form embed code uses jQuery to validate the form and display response messages like the Almost Finished message that appears when they click the Subscribe button.
Subscribers land on Signup Thank You Page.
- Navigate to the Lists page.
- Click the drop-down menu next to the list you want to work with, and choose Signup forms.
- Select Embedded forms.
- Click the Classic tab.
- In the Copy/paste into your site field, highlight all the code and copy it to your clipboard.
- Paste it into your website to replace the current version of your form.
Subscriber submits and goes to Signup Form With Alerts.
If your embedded form is directing subscribers to the hosted version of your MailChimp Signup form with alerts, look for required fields that have been hidden on your signup form or deleted from the form code.
For example, if your signup form includes a "First Name" field that is required, but it's been hidden or deleted from the embed code, this can cause the form to submit to the hosted form with errors after someone attempts to subscribe.
To check each field's settings, navigate to the Form Builder for the list you're working with. If you find a field marked required and hidden, it is probably the cause of this issue. If you're comfortable with custom coding, you can also View Source on your embedded form, and check the code for the following string.
Nothing happens after someone clicks Submit.
Typically, a subscriber should click Submit, see the Signup "thank you" page, and receive an opt-in confirmation email. If there are errors in their submission, they would see an error message. If none of these things happen, our servers may not have received the form.
If you need to have more than one embedded form on a single web page, use one of these solutions.
Subscribers got success message but aren't on my list.
Two issues can cause this result. One is on the user's end, and one could have to do with your form code.
- The double opt-in process requires that new subscribers confirm their subscription. It's likely that these subscribers haven't completed the process yet. Ask if they have received the Confirmation email, and whether they have checked their spam or junk folders.
- If you edited the embed code before you pasted it into your website, double check that the form submits data to the correct MailChimp account and list. When in doubt, replace the code on your site with the generated embed code in MailChimp.
The embed code doesn't work with ASP.NET.
ASP.NET pages require a bit of extra tweaking when adding an HTML form such as MailChimp's. Check out Microsoft's support documentation for more information, or reach out to your site administrator for further assistance.