Quick answers

Welcome to MailChimp's Quick Answers.

This page answers the most common short, closed-ended questions our users tend to ask. We've broken them down by category to make finding answers simple and easy.

Don't see your question listed here? Use the search bar above to find exactly what you're looking for.


Can I use a free or personal email address for my MailChimp account?

Can you reactivate my archived account?

Do you offer nonprofit discounts?

What happens if I’m on the Forever Free plan and I purchase credits?

What if I have leftover credits when I upgrade to a Monthly Plan?

What if my country isn’t listed in MailChimp's database?

Why didn’t I get a partner discount?

Will people know that I'm using MailChimp?


Are shortened links recommended in campaigns?

Can I add a PayPal button to my campaign?

Can I change the name of my sent campaign?

Can I stop out-of-office replies and other automated messages?

Can I get an RSS feed of my archived campaigns?

Can I tell which groups subscribers are in for an A/B Testing Campaign?

Can I upload or use my own custom fonts?

Can I use JavaScript in my campaign?

Can search engines find my campaign archives?

Does MailChimp generate the plain-text version of my campaign?

Is an A/B Testing Campaign ever sent to the loser?

On an A/B Testing or Multivariate Campaign, which group is the winner when there are no opens or clicks on the campaign?

What is alt text?

What is EepURL?

Why are my links being clicked?

Why can’t you add code to my website or fix my broken code?

Will my address appear on the campaign archive page?


Can MailChimp tell me if my campaign went in the junk folder?

Do my campaigns send through your server or mine?

How fast does MailChimp deliver email?

Is MailChimp an SMTP server?


Can I limit the number of tweets that show on my campaigns?

Does Google Apps work with my Facebook Integration?

If I "Like" a campaign, will my personal information in the newsletter show up on Facebook?

Why is my Twitter follower count off?

Why is a Feature Unavailable?

Why don’t you support third party applications?


Can I send my campaign to a listserv address?

Can I create a MailChimp list from my Facebook followers?

Can I create multiple lists in my MailChimp account?

Can I get a list of people who didn’t confirm their signup?

Can I limit the number of subscribers in a list?

Can I send to a few of my subscribers without segmenting?

Can I send to more than one list at a time?

Can I upload my whole list at one time?

Do imported subscribers receive a welcome email?

Do out-of-office emails get taken off my list?

Does MailChimp check for duplicates when I import subscribers?

Does MailChimp manage my bounces and unsubscribes?

How do I convert a CSV to a tab-delimited file?

How do you determine my list rating?

How long do I have to keep a list in my account?

How many groups can I have in my list?

How many segments can I have in a list?

If I delete a list, what happens to associated campaigns?

Is there a limit to the number of answers in the drop-down or multiple choice fields?

What are cleaned addresses?

Can a signup form add subscribers to multiple lists?

What size image should I use in my signup form?

Will MailChimp use my customer list in any way?


Can I export a list of all the bounce reasons?

Do you track system tags in the campaign statistics?

Why is my list average zero even though I’ve sent campaigns?

Why is the Industry Average in Chimp Charts different from the stats in my account?

Technical Support