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Articles Tagged "abuse"
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Why can’t I import a role based address into my list?
Role-based email addresses aren't generally people, they're built for functions like marketing or customer service, so we don't allow them to be imported to your list. These types of addresses are usually anonymous company addresses that can be managed by several people or change hands quite often as people change…
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Can I use my list in MailChimp?
Here are some quick examples of lists that are okay, and lists that are not okay to use in MailChimp. This is just a guideline that we compiled from the most common lists we see and the most common questions we get. Your situation may be different, so always refer…
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How Legitimate Marketers Can Prevent Spam Complaints
You don't have to be a spammer to be reported for spamming You don't have to be a spammer to get reported for spamming. If you're a legitimate marketer, and you send email newsletters and promotions long enough, you're going to get reported. It's just a matter of time. In…
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General Compliance Tips
The following items are associated with High Abuse Complaints: Permission Stale Lists Improperly Collected Lists Offline Lists Purchased Lists Content is not relevant Third-Party Marketing No Unsubscribe Link Outside Unsubscribe Process The following items are associated with High Unsubscribe Rates: Permission Stale Lists Improperly Collected Lists Offline Lists Purchased Lists…
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Is my list okay to use in MailChimp?
Not sure if your list is okay to use with MailChimp? We've helped a lot of customers and we've seen lots of lists. We can tell you if your list is going to run into some trouble. Below are some common scenarios that'll help you decide whether or not your…
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How did I get an Abuse Complaint?
Registered Complaints Your recipients can report emails as spam in their email program. You've probably seen this option in your Gmail or Yahoo accounts. If an ISP has what is called a Feedback Loop (most of them do), a recipient who marks one of your emails as spam gets registered…
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About Bounce Warnings
Bounces are emails that are returned to the sender because they cannot be delivered for a given reason. At first, you should take the warnings as a "heads up" that some of the email addresses you sent to are no longer valid or some other delivery error is occurring. ISPs…
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Why do I have to use your unsubscribe link?
Contents Here's Why Adding An Unsub Tag Footer Content Isn't Visible Here's Why MailChimp is built for email marketing, which means we're built to send one-to-many messages. When you're sending one-to-many messages, all kinds of spam regulations, deliverability best practices, infrastructure issues, and netiquette apply. So we're kinda "hard wired"…
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Why can’t I use MailChimp to clean my list?
The simple answer is - MailChimp isn't a list cleaning service, we're a different type of company altogether. The longer more helpful answer is - MailChimp is an email service provider and we have specific thresholds that we're required to police to help us maintain the deliverability and sending reputation…
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Can I create a MailChimp list from my Facebook followers?
Sometimes people just want to follow your updates on Facebook, rather than get your information from two different sources. If you're really proud of your email newsletter, you can add a signup form to your Facebook page to encourage your followers to also sign up for your newsletter. Going to…