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Articles Tagged "abuse+complaints"
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Why is my account under review?
Get Reviewed Fast Here are the things you can do to speed up the review process and get a movin' in your account. Make sure your account is compliant with our Terms of Use . You agreed to it when you signed up, so it’s a good idea to read…
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How Legitimate Marketers Can Prevent Spam Complaints
You don't have to be a spammer to be reported for spamming You don't have to be a spammer to get reported for spamming. If you're a legitimate marketer, and you send email newsletters and promotions long enough, you're going to get reported. It's just a matter of time. In…
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How did I get an Abuse Complaint?
Registered Complaints Your recipients can report emails as spam in their email program. You've probably seen this option in your Gmail or Yahoo accounts. If an ISP has what is called a Feedback Loop (most of them do), a recipient who marks one of your emails as spam gets registered…
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What do the delivery numbers in my reports tab mean?
Total Recipients This one's pretty self-explanatory. It's the number of recipients on the list you sent the campaign to. Successful Deliveries Some emails bounce back, or get blocked by email firewalls and spam filters. The "successful deliveries" is a quick number showing you how many of your emails actually got…
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Why do I have to use your unsubscribe link?
Contents Here's Why Adding An Unsub Tag Footer Content Isn't Visible Here's Why MailChimp is built for email marketing, which means we're built to send one-to-many messages. When you're sending one-to-many messages, all kinds of spam regulations, deliverability best practices, infrastructure issues, and netiquette apply. So we're kinda "hard wired"…
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Ask Before You “Blast” - The Importance of Permission
The Importance of Permission Be honest. Whenever you get email marketing that you weren't expecting, or that you never even requested, what do you do (after cursing the name of the person who sent it)? You click that "this is spam" button in your email program. Heck, according to some…
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Why was my account suspended?
If you tried to log in to MailChimp, but got an Account Suspended message, it's probably because our review system or human review team saw something about your last campaign, or your account, that raised a red flag for them. Red Flags Account information that is too fake or anonymous…
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How do I know who reported my email as spam?
Abuse complaints can be found in your campaign reports. Go to Reports. Click on the title of the campaign you want to review. On the overview page, you will see a box with your complaints. If you click on complaints, you'll see which email addresses registered an abuse compliant. You…
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What do I do if I get an accidental abuse complaint?
Your recipients can report emails as spam in their email program. You've probably seen this option in your Gmail or Yahoo accounts. If an ISP has what is called a Feedback Loop (most of them do), a recipient who marks one of your emails as spam gets registered as an…
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How often are MailChimp’s reports refreshed?
Open stats are updated every 15-30 minutes, but sometimes it can take a little longer to update these stats when MailChimp is exceptionally busy. Clicks get logged right away and do not go through the same process as opens. So you may see some clicks right away, but very few…