• About Bounces

    Bounces are undeliverable addresses to an inbox. When an e-mail bounces, it is classified as either a soft or a hard bounce. Hard bounces are addresses denied for delivery due to invalid emails or an unexpected error during sending. Soft bounces are recognized by the recipient's mail server but are…

  • Can I create a MailChimp list from my Facebook followers?

    Sometimes people just want to follow your updates on Facebook, rather than get your information from two different sources. If you're really proud of your email newsletter, you can add a signup form to your Facebook page to encourage your followers to also sign up for your newsletter. Going to…

  • The Dangers of Deleting Lists

    When working with lists in your account it's almost always better to use the Auto-update my existing list option from the Import screen, to add new members or member information to an existing list, than it is to delete and upload new lists with the same recipients on a regular…

  • About Bounce Suspension

    If you are being directed to this page, it is probably because your account was suspended for hard bounces. What are bounces? Bounces are undeliverable addresses to an inbox. When an e-mail bounces, it is classified as either a soft or a hard bounce. Hard bounces are addresses denied for…

  • Why is my account deactivated?

    Accounts can be deactivated from lack of use, credit card issues or abuse problems. Here's how to resolve those issues. There was an abuse issue on your recent campaign. Our abuse system found an issue with a recent campaign or with your account. This can include too many spam complaints,…

  • Can I use a third party, purchased, or rented list in MailChimp?

    MailChimp is designed for you to send newsletters, updates, and other types of communication to opted-in subscribers and customers. MailChimp's terms of use prohibit sending unsolicited emails to anyone that hasn't given you express permission to email them. MailChimp doesn't provide, sell, share, or rent lists to users, nor do…

  • How do I know who reported my email as spam?

    Abuse complaints can be found in your campaign reports. Go to Reports. Click View Report for the campaign you want to review. On the overview page, click the Subscriber activity drop down menu and then click Complained. Here you will see which email addresses registered an abuse compliant for that…

  • About Abuse Complaints

    An abuse complaint occurs when your recipient clicks on "report spam" in their email program. If their ISP has what's called a "Feedback Loop," they are registered as an abuse complaint in your account. The abuse complaint causes the recipient to be automatically unsubscribed and they will no longer receive…

  • Why was my unsubscribe rate so high?

    Sometimes people want to leave a list. And that's ok. But if you're seeing a spike in your unsubscribe rate you might want to consider the following questions. Is the content I'm sending relevant to my list or what my subscribers are expecting? There's a whole blog about being relevant…

  • About Warnings

    If you're looking at this page, your account has probably received a warning about a recent campaign. What does this mean? The warning is a “heads up” that something may be amiss with your campaign or list. ISPs and anti-spam organizations monitor us as a sender; when they see cause…