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About Bounces
Bounces are undeliverable addresses to an inbox. When an e-mail bounces, it is classified as either a soft or a hard bounce. Hard bounces are addresses denied for delivery due to invalid emails or an unexpected error during sending. Soft bounces are recognized by the recipient's mail server but are…
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Can I create a MailChimp list from my Facebook followers?
Sometimes people just want to follow your updates on Facebook, rather than get your information from two different sources. If you're really proud of your email newsletter, you can add a signup form to your Facebook page to encourage your followers to also sign up for your newsletter. Going to…
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The Dangers of Deleting Lists
It's almost always better to use the auto-update option and add new members or member information to your existing list. If you're deleting and uploading new lists with the same recipients on a regular basis, this tends to cause abuse complaints. When you delete a list, the entire list history…
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About Bounce Suspension
If you are being directed to this page, it is probably because your account was suspended for hard bounces. What are bounces? Bounces are undeliverable addresses to an inbox. When an e-mail bounces, it is classified as either a soft or a hard bounce. Hard bounces are addresses denied for…
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Why was my unsubscribe rate so high?
Sometimes people want to leave a list. And that's ok. But if you're seeing a spike in your unsubscribe rate you might want to consider the following questions. Is the content I'm sending relevant to my list or what my subscribers are expecting? There's a whole blog about being relevant…
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Can I use a 3rd party list, purchased list, or rented list?
MailChimp is only for sending newsletters, sales notices, and communicating to your own permission-based lists. It's not built for sending unsolicited email to people you don't know yet. It is against our terms of use to import any 3rd party lists into MailChimp. No purchased lists, including AdBase. No "rented"…
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About Warnings
If you're looking at this page, your account has probably received a warning about a recent campaign. What does this mean? The warning is a “heads up” that something may be amiss with your campaign or list. ISPs and anti-spam organizations monitor us as a sender; when they see cause…
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About Abuse Warnings
If you are being directed to this link, it's because we want provide you with a little more information about the abuse complaint warning you received in the account. Abuse complaint warnings occur when the industry thresholds established by ISPs (Internet Service Providers) have been exceeded. As an ESP (Email…
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Why is my account deactivated?
Accounts can be deactivated from lack of use, credit card issues or abuse problems. Here's how to resolve those issues. There was an abuse issue on your recent campaign. Our abuse system found an issue with a recent campaign or with your account. This can include too many spam complaints,…
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About Unsubscribe Warnings
If you're looking at this page, your account has probably received a warning about a high unsubscribe rate from a recent campaign. Why did I get a warning? The unsubscribe warning is a “heads up” that some of your subscribers no longer wish to receive your campaigns. High unsubscribe rates…