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Articles Tagged "bounces"
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What’s the difference between hard and soft bounces?
MailChimp categorizes your campaign's bounces into 3 types: Syntax: A syntax bounce means the email address was entered incorrectly. Check for common typos, like "myemail@aolcom". You might be able to repair them. Soft Bounce: Soft bounces basically mean the email was sent to the server, processed, but for some reason…
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Does MailChimp automatically manage my bounces and unsubscribes?
Yes, we'll automatically remove bounce backs from your list and unsubscribes - as long as you are uploading onto the same list in your account. If you're creating new lists in your account, information from old lists will not carry over to any new lists in the account. Why you…
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Introduction to MailChimp List Management
We here at MailChimp really love to make life easier for our customers. Helping you manage your lists is something we're really passionate about. We know you don't want to be labeled an "evil spammer" or send anything out to people who don't want your emails so we do what…
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About Bounce Warnings
Bounces are emails that are returned to the sender because they cannot be delivered for a given reason. At first, you should take the warnings as a "heads up" that some of the email addresses you sent to are no longer valid or some other delivery error is occurring. ISPs…
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When and why you should add to your existing lists instead of uploading new lists.
When you setup lists in MailChimp, each list is distinctly separate from the others. That means that bounces, unsubscribes, and abuse complaints that we track for each list only apply to that list---NOT globally across all other lists. This is extremely important to understand. So let's say you have a…
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Why did my email bounce? (SMTP Replies)
When you send an email to someone and it bounces back, the server that bounced it back to you will usually include a little message in the email called an "SMTP Reply" (which is meant to explain why the server bounced it back to you). That information is located in…
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Why do I have to use your unsubscribe link?
Contents Here's Why Adding An Unsub Tag Footer Content Isn't Visible Here's Why MailChimp is built for email marketing, which means we're built to send one-to-many messages. When you're sending one-to-many messages, all kinds of spam regulations, deliverability best practices, infrastructure issues, and netiquette apply. So we're kinda "hard wired"…
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Troubleshooting Your First Email Campaign
Solving common problems with HTML email campaigns Are you experiencing problems with your first HTML email campaign? HTML email can be tricky. Few people get it right the first time around. Here are some common problems we've seen people have with their first email marketing campaigns and some tips on…
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I’m not receiving my test campaigns
If you're sending yourself (or your client) test campaigns from MailChimp, but you haven't received any of the emails, here's what to check: Was the email bounced back by your company's email server? After you send your email, give it a few minutes, then check your campaign stats for any…
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How can I delete my list or clear my subscribers from a list?
There are a few different ways to delete a list or clear subscribers from the list within MailChimp. Below we'll walk you through each of the four options that are available to use so you can determine which option works best for you. Note: If there's an active autoresponder, or…