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Articles Tagged "general+questions"
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How can I finish setting up my account if I don’t have a website?
The website URL field is required, but there are lots of valid options for this field. Here are a few of the alternatives that we suggest if you don't have a website. Socially Active? If you're active on a social media site or have a blog, you can use your…
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Which template should I use?
Our templates can be used for lots of different newsletter scenarios. If you don't see a template that is specific to your needs, or to your industry, check out our header designer option. In each template that has a "design header" option in the header region, you can create your…
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Can I use Word or Publisher to create my content or my HTML?
In general, it's not a good idea to use Word or Publisher to create email campaigns. Below we'll show you what kind of messy code gets sent when Word is used to create a newsletter. When you use Word and paste it into a content editor, a lot of the…
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What are the system requirements for using MailChimp?
MailChimp is a browser-based service. There is no software to install, and MailChimp works on both Mac and PC. Really all you need is a modern browser. We believe that browser-based services should actually work in as many browsers as possible. That being said, we do our very best to…
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How do I get help from the API team?
MailChimp's API documentation can be found here: http://apidocs.mailchimp.com/ The API team also has a google group option for discussions and questions: http://groups.google.com/group/mailchimp-api-discuss/topics
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Where can I get help with MailChimp through video tutorials or online training?
Check out our awesome informational and instructional videos. *Warning* unicorns may be larger than they appear. Check out our webinar schedule and sign up for a online training session. Really...our webinar hosts need friends, too. If you want to contact our support ninjas, you can start a live chat or…
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What is the maximum number of subscribers I can have in a list?
There is theoretically no "maximum" number of recipients you can have in any of your MailChimp lists, but if you're in the several hundred thousand range you'll want to speak with our high volume team. MailChimp's a browser-based application, so there are a few things you should consider when you…
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Is MailChimp an SMTP server?
No. With MailChimp, you create an email campaign in your account with the various tools we offer. The campaign is transmitted from your account to our sending servers and on to your recipients. In contrast, SMTP, or Simple Mail Transfer Protocol, is an internet standard for relaying email that's often…
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Does MailChimp support International Characters?
We support Unicode (UTF-8), ASCII, extended ASCII characters. We do our best to design the application to accommodate different languages and character sets. As such, all non-ASCII characters (i.e. some accented characters, symbols, etc.) in list uploads and campaign content will need to be encoded as valid UTF-8 . There…
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How do I find my email headers?
Sometimes our support team will ask you to send over your email headers. This helps us troubleshoot issues with delivery. The following links will help you find your header information in various email programs. Finding your headers in Outlook 2007: http://office.microsoft.com/en-us/outlook-help/view-e-mail-message-headers-HA001230300.aspx Finding your headers in Outlook 2002 & 2003: http://office.microsoft.com/en-us/outlook-help/view-e-mail-headers-HA001093707.aspx…