• I’m not receiving my test campaigns.

    If you're sending yourself (or your client) test campaigns from MailChimp, but you haven't received any of the emails, here's what to check: What email address did you send the test to? It may be your email server. Send the test campaigns to as many "external" test accounts as possible…

  • My campaigns are going to spam folders.

    Campaigns end up in spam folders for several reasons, often due to campaign settings like the sending email address, subject line, or message content. MailChimp tools like Inbox Inspector and Delivery Doctor help you test your campaign for spam triggers, and offer feedback to help improve the chances of your…

  • My subscribers aren’t receiving my campaigns.

    The most common reason subscribers don't see your email in their inboxes is because it's landing in spam folders. If your recipients have checked their spam or junk folders, though, there are a few more things to check: Is a particular subscriber not getting your emails? Ask them to add…

  • I signed up with MailChimp but didn’t get an activation email.

    If you haven't received the email to activate your MailChimp account there are a few common reasons it may not have come through: The email is still in transit. Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This…

  • My subscribers aren’t receiving confirmation emails when they sign up.

    If people are signing up for your list and aren't receiving some of the emails that are part of the double opt-in process, here are some things to check: What email address was used to sign up? It may be a problem with the receiving email server. If the subscriber…