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Articles Tagged "smtp"
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Why did my email bounce? (SMTP Replies)
When you send an email to someone and it bounces back, the server that bounced it back to you will usually include a little message in the email called an "SMTP Reply" (which is meant to explain why the server bounced it back to you). That information is located in…
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I’m not receiving my test campaigns
If you're sending yourself (or your client) test campaigns from MailChimp, but you haven't received any of the emails, here's what to check: Was the email bounced back by your company's email server? After you send your email, give it a few minutes, then check your campaign stats for any…
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I know this email address is valid, but it hard bounced.
If you want to resubscribe a valid bounced address you'll need to delete the member from your list (not unsubscribe) and manually add them back. If you send a campaign and it hard bounces back from an email address that you *know* is a valid address, there could be several…
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About Bounces
Bounces are emails that are returned to the sender, because they cannot be delivered for a given reason. There are two kinds of bounces: hard bounces and soft bounces. A hard bounced email is permanently bounced back to the sender because the address is invalid or some form of unexpected…
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Does MailChimp support transactional emails?
MailChimp only permits transactional emails to be sent through Mandrill or by using our STS API. Otherwise, sending transactional emails through MailChimp is expressly against our Terms of Use. Not sure what a transactional email is? Transactional emails are one-off emails that are sent to a very small audience (usually…
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Is MailChimp an SMTP server?
No. With MailChimp, you create an email campaign in your account with the various tools we offer. The campaign is transmitted from your account to our sending servers and on to your recipients. In contrast, SMTP, or Simple Mail Transfer Protocol, is an internet standard for relaying email that's often…
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Do my campaigns send through your server or mine?
All campaigns sent will go through MailChimp's servers. A list of our send servers and corresponding IP addresses can be found at http://www.mailchimp.com/about/ips/ All information imported to or sent through MailChimp will be stored on our servers with the possible exception of any files you're linking to or images you are hosting on your own servers.
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How do I view the bounce information for my campaign?
To view your bounces go to the Reports page in MailChimp To the right of your campaign title you'll see the number of bounces. If the number of bounces is greater than zero, the number will be a link to your bounce reports. The next page will be "who bounced"…
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Can I BCC someone when I send to a list?
MailChimp does not use a BCC field as each recipient on your list is hidden from all other recipients on your list. The best thing to do is to add whoever you need to receive the email to your list as well.