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Articles Tagged "terms+of+use"
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Why can’t I import a role based address into my list?
Role-based email addresses aren't generally people, they're built for functions like marketing or customer service, so we don't allow them to be imported to your list. These types of addresses are usually anonymous company addresses that can be managed by several people or change hands quite often as people change…
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What is required on my campaign to meet your Terms of Use and follow anti-spam laws?
Anti-Spam Compliance and Requirements As an ESP, we are required to enforce spam laws, not just because it's a legal obligation, and not just because it's the right thing to do. Spam negatively impacts deliverability rates, and we want to make sure your emails reach their recipients. We have some…
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Why review an account?
We need to review each list that comes into our system to make sure it meets our terms of use, which are put in place to help us maintain great deliverability for everybody. A quick review of everyone's list helps us ensure we are only sending permission-based emails that keep…
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What role addresses does MailChimp specifically block from bulk importing?
Typically role addresses are anonymous company addresses that can be managed by several people or change hands quite often as people change jobs or positions. This results in a high rate of spam complaints for addresses of this type and they are too high risk to allow on bulk import.…
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How do I get more people to join my list?
The best way to grow an email list is to do so slowly and organically, so that the people on your list are really engaged and are the top notch followers of your business or organization. We'll help get you started. But, keeping sending awesome and relevant content and you'll…
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Why do I have to use your unsubscribe link?
Contents Here's Why Adding An Unsub Tag Footer Content Isn't Visible Here's Why MailChimp is built for email marketing, which means we're built to send one-to-many messages. When you're sending one-to-many messages, all kinds of spam regulations, deliverability best practices, infrastructure issues, and netiquette apply. So we're kinda "hard wired"…
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Can I use a 3rd party list, purchased list, or rented list?
MailChimp is only for sending newsletters, sales notices, and communicating to your own permission-based lists. It's not built for sending unsolicited email to people you don't know yet. It is against our terms of use to import any 3rd party lists into MailChimp. No purchased lists, including AdBase. No "rented"…
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Why am I getting a gray bar or a 2nd footer that I can’t edit below the real footer of my campaigns?
There are several ways to get a gray bar or default footer added to the bottom of your campaign. Reason Number One: As part of our Terms of Service, MailChimp requires all campaigns to include our unsubscribe tag. If you have removed this unsubscribe tag, or altered the provided Templates…
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Why is my account deactivated?
Accounts can be deactivated from lack of use, credit card issues or abuse problems. Here's how to resolve those issues. There was an abuse issue on your recent campaign. Our abuse system found an issue with a recent campaign or with your account. This can include too many spam complaints,…
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Why was my account suspended?
If you tried to log in to MailChimp, but got an Account Suspended message, it's probably because our review system or human review team saw something about your last campaign, or your account, that raised a red flag for them. Red Flags Account information that is too fake or anonymous…