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Articles Tagged "troubleshooting"
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Email Campaign Testing Tips
Before you send your email campaign to your entire list, you'll definitely want to do some testing. You don't want to make any embarrassing mistakes in front of your entire recipient list, do you? Neither do we. That's why when we start up a new email series or campaign we'll…
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Having problems uploading or importing your list?
Here are some common reasons MailChimp might be giving you errors when you're importing your list. Check your file type If you chose the "upload my file" option, make sure it's a .txt (TEXT or Tab Delimited) file or .csv (Comma Separated) file that you're uploading, and not an Excel…
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How to disable pop-up blockers in your browser.
Are you having trouble seeing your campaign's pop-up preview? Does it seem like certain functions of MailChimp just hang or don't work? Sometimes, when you have a pop-up blocker enabled in your browser to combat unwanted pop-ups, that same blocker can interfere with legitimate functions of some web applications, like…
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How do I create my own custom Template?
Designers have the ability to import HTML email code created with MailChimp's fancy code language and then save it as an editable template inside our app. This is a great feature for web designers who want to upload a template for a client, and create editable, repeatable and hideable sections…
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Syntax errors when uploading list
When you upload a list into MailChimp's list management system, we remove duplicate entries and syntax errors. A syntax error is a malformed email address. Something like, "john@aol" instead of "@aol.com." When you upload your list, the system reports those syntax errors - either in your account after upload or…
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How open tracking works
When a campaign is sent, MailChimp embeds a tiny, invisible graphic to the bottom of your HTML email. This "open tracker" graphic, or "web beacon", is unique to each campaign you send. Every time someone opens your email, that open-tracker graphic is downloaded from our server. It's what we use…
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I’m using the style designer and I can’t get my formatting to change!
First things first - the editor isn't possessed or crazy. And, there's usually a simple fix for this. Rogue formatting usually happens when you've pasted in content from a source other than a simple text editor. A simple text editor is Notepad for PCs or TextWrangler for Macs. Sources that…
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I got a security alert in my browser
So, Is MailChimp Secure If you see security alert messages, it's because MailChimp supports SSL encryption throughout our entire application. So from time to time, you might encounter a “mixed media content warning” (especially if you’re one of those people forced into using Internet Explorer at work — so sorry).…
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Why can’t your autoresponders send immediately after signup?
The autoresponder system is set up to be an easy way to send campaigns based on a date, for instance once a year on birthdays. Or, to do something like send a series of tips after someone signs up to your list. It helps you by automatically sending these emails,…
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How do I disconnect my Facebook - MailChimp connection?
Disconnecting the Facebook / MailChimp Integration The MailChimp Facebook application offers a few different functions, so how you disconnect will rely on what functionality you're trying to disable. Contents I want to remove a signup form from one or more of my Pages! How do I disconnect everything? I want…