• Troubleshooting a List Import

    When you import a list into MailChimp we'll scan your file for duplicates, bounces, and unsubscribes. If the system comes across an incorrect file format, an incomplete or malformed email address, or inconsistencies in the file, all or some of the email addresses may be blocked from import. Below we'll…

  • Email Campaign Testing Tips

    Before you send your email campaign to your entire list, you'll definitely want to do some testing. You don't want to make any embarrassing mistakes in front of your entire recipient list, do you? Neither do we. That's why when we start up a new email series or campaign we'll…

  • I can’t log in.

    MailChimp is a web-based application that works right in your favorite browser. There are a number of local internet, network, and web-related factors that can impact your connection to the MailChimp servers. In addition to the local network factors, other settings such as your login credentials and account status come…

  • Enable Pop-ups in Your Browser

    If you're unable to view the Popup Preview for your campaign, your browser may be configured to block all pop-up windows. While this is a great way to prevent unwanted pop-ups while browsing the web, it can interfere with legitimate pop-up functions in applications like MailChimp. Since web browsers change…

  • Create a Custom HTML Template

    You can easily create, customize reuse and share templates in MailChimp. By adding our template language to your custom HTML, you can create editable and repeatable content areas, which is a great way for designers to create customized and flexible layouts without their clients having to know a lot of…

  • Troubleshooting Images in Campaigns

    Images can be uploaded while working in the Design step of our Campaign Builder. Every image you upload will be stored in the image section of the File Manager in your MailChimp account and can be edited with Aviary. Below, we walk you through some troubleshooting tips to follow if…

  • My campaign looks bad in Outlook.

    Newer versions of Outlook, including Outlook 2007 and Outlook 2010, use Microsoft Word to render HTML email. Word doesn't render a lot of common HTML, so what you see in your web browser may not be what you're seeing when the email arrives in your Outlook inbox. It shouldn't be…

  • How do I use Google Analytics with MailChimp?

    If you have a Google Analytics account, you can add Google Analytics tracking to your MailChimp campaigns. After integrating MailChimp with your Google account you can track clicks from your campaigns all the way through purchases on your website. If you want to track purchases, you also want to be…

  • “Follow Us on Twitter” Links in Templates

    In some of our predesigned Themes templates, we include a Twitter icon with a "Follow us on Twitter" link. The link might be in the sidebar, or in the footer region, depending on the template you're using.This link automatically points to the URL for your integrated Twitter account. If you…

  • Image Requirements for Templates

    Image requirements are generally the same for all templates, but image sizes vary based on the template you choose. Some considerations should also be made for mobile devices and newer, high-density displays. For more information about troubleshooting images in your campaigns, check out this article. Contents Image requirements and sizes…