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Articles Tagged "troubleshooting"
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Troubleshooting the MailChimp signup form page on Facebook
If you're running into problems setting up a MailChimp signup form on your Facebook page, there could be a cookie/caching issue affecting the setup. If your browser is holding onto old cookies, the MailChimp/Facebook integration will fail to set up completely. Try the following steps to clear your cache and…
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How do I clear my cookies or my browser cache?
MailChimp uses cookies to track whether you're logged in to your account or not, but sometimes these need to be cleared out to be sure that everything is working as expected. Same goes for your browser cache (the browser caches or stores information to help make sure things load quickly).…
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I can’t log in to my MailChimp account!
Connecting to MailChimp When you're connecting to the MailChimp application, you're not just hitting a server that's set up in our office. We use globally distributed CDNs and Akamai's web accelerator to host our application. This makes connecting to MailChimp fast, wherever you are in the world. That, along with…
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Can I create a table of contents for my newsletter? (anchors - the easy way!)
The Table of Contents merge tag (*|MC:TOC|*) automatically generates a pre-formatted Table of Contents by checking for any title or heading text in your campaign. We'll show you how to use this merge tag to create the Table of Contents below. If you want a bit more control over how…
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What are the image requirements for your Templates?
Image requirements vary based on the template you're using. MailChimp templates are generally designed to be a maximum of 600 pixels wide. Mobile-specific templates are narrower to account for smaller mobile screens, and some templates have multiple columns so each column is a portion of the overall template width. Padding…
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Why doesn’t the “Follow us on Twitter” link in your template work?
In some of our templates, we include a Twitter icon with a "Follow on Twitter" link. The link might be in the sidebar, or in the footer region, depending on the template you're using. This link automatically points to the URL for your integrated Twitter account. If you have a…
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Why won’t my images upload or display correctly?
If you can't get images to upload using any of our HTML builder tools, one of the following is most likely taking place: If your image did upload, but isn't displaying correctly (shows as a broken image or a box with an X), it's most likely not formatted correctly. Any…
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Troubleshooting Your First Email Campaign
Solving common problems with HTML email campaigns Are you experiencing problems with your first HTML email campaign? HTML email can be tricky. Few people get it right the first time around. Here are some common problems we've seen people have with their first email marketing campaigns and some tips on…
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I’m not receiving my test campaigns
If you're sending yourself (or your client) test campaigns from MailChimp, but you haven't received any of the emails, here's what to check: Was the email bounced back by your company's email server? After you send your email, give it a few minutes, then check your campaign stats for any…
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My emails are being delivered as broken HTML code or an attachment.
One of the following situations could be occuring: When a message comes across as one of the following: garbled text, a mix of plain text and HTML code or just the plain text, you or your recipient's spam filter has flagged your email. The spam filter or email server scanning…