• Why was there a gray footer added to my campaign?

    MailChimp will add an additional gray footer to your campaign under certain circumstances. The gray footer's appearance cannot be changed, but you can edit the information that populates in this footer from the Contact information for the list the campaign is being sent to. If you'd like to remove the…

  • Does MailChimp automatically manage my bounces and unsubscribes?

    Yes, we'll automatically remove bounce backs from your list and unsubscribes - as long as you are uploading onto the same list in your account. If you're creating new lists in your account, information from old lists will not carry over to any new lists in the account. Why you…

  • How can I add an unsubscribe link to my campaign?

    Our *|UNSUB|* merge tag automatically generates a link to your MailChimp-hosted Unsubscribe Form. All campaigns sent via MailChimp are required to include an unsubscribe link so subscribers can opt out of receiving your emails if they choose. Below we'll show you how to add our required *|UNSUB|* merge tag to…

  • How can I delete my list or clear my subscribers from a list?

    There are a few different ways to delete a list or clear subscribers within MailChimp. Below we'll walk you through each of the four options that are available to use so you can determine which option works best for you. If there's an active autoresponder or a recently sent campaign…

  • HTML code for footer tags

    If you are providing your own HTML, this is the code you would want to place in your footer for proper setting of your system tags: <p>*|LIST:DESCRIPTION|* <br /> <br /> <a href="*|UNSUB|*">Unsubscribe</a> *|EMAIL|* from this list.<br /> <br /> Our mailing address is:<br /> *|HTML:LIST_ADDRESS_HTML|*<br /> <br /> Copyright…

  • How do I add an unsubscribed address back to my list?

    When a recipient clicks the unsubscribe link in your MailChimp campaign, we remove them from your list of active subscribers as we assume they don't want to receive your emails any longer. Unsubscribed members can't be re-added to your list directly due to anti-spam laws that don't allow you to…

  • Why do I have to use your unsubscribe link?

    MailChimp is built for email marketing and as an ESP, we are required to enforce spam laws. This means you must include an unsubscribe link in your campaigns. A spotty unsubscribe process can impact deliverability rates, and we want to make sure your emails reach their recipients. It's not just…

  • Does MailChimp check for duplicates when I import my list?

    When you import a new list to your MailChimp account, we'll scan your file and remove any duplicate email addresses from the import. In addition, when you upload new members to an existing list, we'll scan for duplicates, bounces, and unsubscribes that are already stored in the list you're importing…

  • How can I manually unsubscribe email addresses from my list?

    When an email address is unsubscribed from your list we store the address in the unsubscribed section, so that you can never accidentally add that person back to this list. A subscriber can resubscribe to your list by completing the double opt-in process again themselves, or, if they were unsubscribed…

  • How can I remove inactive subscribers?

    There are a few ways to remove inactive subscribers from your MailChimp list. You can find and remove subscribers who haven't opened recent campaigns, or you can segment your list by Member Ratings to remove subscribers who aren't as active or engaged. Below we'll show you how to use both…