Have a question?
Articles Tagged "unsubscribe"
-
The Dangers of Deleting Lists
It's almost always better to use the auto-update option and add new members or member information to your existing list. If you're deleting and uploading new lists with the same recipients on a regular basis, this tends to cause abuse complaints. When you delete a list, the entire list history…
-
Do you have a bulk unsubscribe feature?
Yes, we do! Method 1 If you have a global unsubscribe list or something similar, it's best to use this method for batch unsubscribing: Go to your Lists Tab and click on remove people for the list you're working with. Copy and Paste or type in the email addresses you…
-
How can I remove someone from my list who has never opened a campaign?
There are a couple of ways to quickly remove inactive subscribers. You can find subscribers who have never opened a campaign, or you can use member-activity ratings to remove subscribers who aren't engaged. Below we'll show you both. Remove Subscribers Who've Never Opened a Campaign Go to Lists. Select the…
-
How can I stop getting subscribe and unsubscribe notifications?
To turn off the subscribe and/or unsubscribe notifications, go to the Lists tab > click on the settings link > click on List Name & Defaults > then remove the email address(es) listed under "want email notifications?". That will stop the subscribe and unsubscribe notification emails. You can also choose…
-
The system tells me I don’t have an UNSUB (unsubscribe) tag, but I really do.
If MailChimp isn't allowing you to send a campaign and it's telling you that you don't have an Unsubscribe link but you really do have an unsubscribe link, here are a few things to check: Are you using your own unsubscribe link? If so, the system will not recognize it.…
-
Why was my unsubscribe rate so high?
Sometimes people want to leave a list. And that's ok. But if you're seeing a spike in your unsubscribe rate you might want to consider the following questions. Is the content I'm sending relevant to my list or what my subscribers are expecting? There's a whole blog about being relevant…
-
Do I have to re-opt in my list when I switch ESPs?
No - in these cases. If you're currently sending to the list you want to move and you're switching to MailChimp from a reputable ESP and you've been keeping track of your bounces, unsubscribes and abuse complaints, you probably don't need to re-opt in your list when you switch to…
-
Can I manually unsubscribe someone from my list?
Yes, you can. Log in to MailChimp. Go to your Lists tab. Click View for the list that your subscriber is on. There's a search subscribers box. You can use our search function to quickly pull up the address that you want to unsubscribe. When you enter the person's email…
-
How can I download my unsubscribe or bounce list?
Download Unsubscribed or Cleaned Addresses For a Single List Go to the Lists page. Click View for the list you're working with. Select view all subscribers. In the drop down, choose to view subscribed, unsubscribed or cleaned addresses for the list. view your list members Click the download link to…
-
Why am I getting a gray bar or a 2nd footer that I can’t edit below the real footer of my campaigns?
There are several ways to get a gray bar or default footer added to the bottom of your campaign. Reason Number One: As part of our Terms of Service, MailChimp requires all campaigns to include our unsubscribe tag. If you have removed this unsubscribe tag, or altered the provided Templates…