• Getting Started with MailChimp

    MailChimp offers simple tools that make it easy to design and share email campaigns, manage your subscriber lists, and track results—even if you've never built an email before. In this article, we'll outline some basics about how to use MailChimp and link to resources that can help you as you…

  • I can’t log in.

    MailChimp is a web-based application that works right in your favorite browser. There are a number of local internet, network, and web-related factors that can impact your connection to the MailChimp servers. In addition to the local network factors, other settings such as your login credentials and account status come…

  • If you don’t have a website…

    The website URL field is required, but there are lots of valid options for this field. Here are a few of the alternatives that we suggest if you don't have a website. Using social networks? If you're active on a social media site or have a blog, you can use…

  • Enable Pop-ups in Your Browser

    If you're unable to view the Popup Preview for your campaign, your browser may be configured to block all pop-up windows. While this is a great way to prevent unwanted pop-ups while browsing the web, it can interfere with legitimate pop-up functions in applications like MailChimp. Since web browsers change…

  • All the Merge Tags Cheatsheet

    We've got a ton of great merge tags to help you personalize and customize your campaigns and list forms. Use this cheat sheet as a quick reference for each merge tag available in MailChimp. For more details on how to use merge tags in MailChimp, take a look at our…

  • About API Keys

    In this article, we'll cover what an API is, how to use an API key to grant access to your MailChimp account, and where to go for support with any additional questions that you may have about the MailChimp API. Contents What is an API? Finding or generating your API…

  • Manage User Permissions in Your Account

    Each MailChimp account has five levels of access available for users: viewer, author, manager, admin, and owner. The account owner or an admin can invite other users to join, controlling what they see in the account by assigning them a user type. Below, we explain how to grant and remove…

  • MailChimp Glossary

    A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y |…

  • Export and Back Up Account Data

    We work really hard to keep your account safe, but we can't protect against some things like accidental list deletions. You can easily create and keep a backup of your entire account to safeguard your information. Exporting your account preserves all of your account information like templates, campaigns, campaign stats…

  • About AlterEgo

    AlterEgo is a MailChimp app designed to add two-factor authentication to your account. Integrating AlterEgo with MailChimp helps keep your data safe by providing an additional layer of security that must be breached before an attacker can access your account. Because we feel so strongly about security, we also offer…

  • Verify a Domain

    When you verify your email domain, MailChimp is verifying that you are using a valid from email address hosted at a domain you can access and that you aren't sending from domains that aren't actually yours. An added bonus is that a good sender isn't having their reputation hijacked by…

  • MonkeyReward Credits

    MonkeyRewards are a way to earn email credits by referring new paying customers to MailChimp. All users can add a MonkeyRewards badge to their email campaigns. When you add the rewards badge to your email campaigns or signup forms, we track all clicks from your badge. When you send us…

  • I got a security alert in my browser

    So, Is MailChimp Secure? If you see security alert messages, it's because MailChimp supports SSL encryption throughout our entire application. So from time to time, you might encounter a "mixed media content warning" (especially if you're using Internet Explorer). Don't be alarmed. Most of the time, you're going to see…

  • Manage Account Login and Profile

    Each user of an account can edit information stored in the My Profile section specific to their profile. Your profile information is carried across all accounts you have access to. Below we walk you through how to update profile information like your username and password, profile photo, and other settings.…

  • About Browser Cookies and Cache

    MailChimp uses cookies to track whether you're logged in to your account or not, but sometimes these need to be cleared out to be sure that everything is working as expected. Same goes for your browser cache (the browser caches or stores information to help make sure things load quickly).…

  • Best Practices for Account Security

    We take security very seriously and want to help you keep your account as safe and secure as possible. If we detect someone doing anything suspicious in your account, we'll lock it down and verify that it's actually you. Below, we walk you through the two different verification methods we…

  • What is EepURL?

    EepURL is MailChimp's in-house URL converter. EepURL generates shortened links to replace longer, more complex URLs. It's similar to tinyurl, but with behind the scenes tracking capabilities; so it's more like bit.ly, but created for MailChimp specifically. With EepURL, we've made it even easier for you and your subscribers to…

  • Minimum System Requirements

    MailChimp is a web-based application that works in most web browsers. There's no need to download or install any software to your computer to use MailChimp. Since you'll be working in a web browser while using MailChimp, there are a few browser-related settings you'll need to make sure are enabled.…

  • Close an Account

    If you no longer need to use MailChimp, you have the option to temporarily pause or permanently close your account in your Account Settings. When you permanently close an account, your lists, campaign archives and reports cannot be restored. Before you close an account, be sure to back up your…

  • Co-brand Your MailChimp Account

    MailChimp's co-branding options allow you to set a logo image and background color for the MailChimp account. The background color you pick is visible behind the logo image and across the top of the page when the account is viewed on a tablet. This is really great if you're setting…

  • Combine Multiple Accounts

    This feature is accessible by users with Admin level permissions. Take a look at this article to learn more about the different access levels for a MailChimp account. If you have multiple MailChimp accounts that you'd like to consolidate into one, you would need to manually copy over your templates…

  • Reset Your Username or Password

    If you forget your MailChimp username or password, you can regain access to your account by resetting your account credentials via email or the mobile phone number associated with your account. Contents Reset username Reset password Reset username Reset by email Navigate to the MailChimp login screen. Click the I…

  • Why can’t I find a feature?

    If you've reached this page, the feature you are looking to learn about has moved or is no longer available. This happens as we constantly updating and streamline the application in order to bring our users the best possible experience. However, we've got a lot of awesome integrations and plugins…

  • I signed up with MailChimp but didn’t get an activation email.

    If you haven't received the email to activate your MailChimp account there are a few common reasons it may not have come through: The email is still in transit. Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This…

  • Whitelabeling and Agency Programs

    MailChimp does not offer a fully white labeled version of our application, but you can choose our co-branding options or use our API to customize your dashboard and reports. If you're using MailChimp with clients, you can apply for our agency discount and referral programs. Contents Branding customization Programs for…

  • My account was deactivated

    Accounts can be deactivated from lack of use, credit card issues or abuse problems. Here's how to resolve those issues. There was an abuse issue on your recent campaign. Our abuse system found an issue with a recent campaign or with your account. This can include too many spam complaints,…

  • Set Account Security Options

    MailChimp takes the protection of our users' data seriously. We have several features to ensure the integrity of your data and information. Below, we walk you through the various features as well as show you how to set security questions or SMS (text message) verifications for your MailChimp account. For…

  • I think my account has been compromised…

    We take account security pretty seriously at MailChimp, so if you're concerned your account may be compromised, or is under threat of being compromised, it's best not to take any chances. The best thing to do is remain calm and act quickly. Below are some common indicators that an account…

  • Activate Account Notifications

    If you have Admin access, you can turn notifications on for your account to give you a heads up when a change is made. It's an optional security measure, but we strongly encourage all of our users to activate it for added account security. Set up notifications Click your profile…

  • Find or Change Your Account Email Address

    MailChimp uses the account owner's email address for all communications about review, compliance, abuse, activation, status, and general contact information. Billing emails are sent to the billing contact email listed under Account settings>Contact information>Billing. If someone besides the current owner needs to manage the account, you can transfer account ownership…

  • How does MailChimp use cookies?

    MailChimp uses session cookies to help our website remember page and data changes made as a user moves page to page. With secure sites like MailChimp, session cookies work to keep the user logged in so they aren't required to enter their credentials whenever they navigate to a new page.…

  • How can I search for subscribers and campaigns in my account?

    Searching for a subscriber or campaign is easy when using our powerful search feature built into MailChimp. Just click the Search option on the sidebar to begin your search. Below we'll walk you through the different ways to use the search feature. Contents Search overview Search for subscribers Search for…

  • About Your Dashboard

    The Dashboard is the first screen you see when you log in to MailChimp. It gives an overview of recent campaigns, lists, and subscriber activity. When you activate a new account, you see a simplified version of the Dashboard that shows the steps you need to go through to send…

  • How can I set my account defaults?

    You can edit the timezone, date format, currency format, and switch between our Visual form designer and Advanced forms from the My Defaults section in your account. These settings will apply throughout the account and can be changed at any time. We'll walk you through how to find the My…

  • About Data Security

    Ah - very good question. Let's talk about how we host our data. We do take the protection of our user’s data seriously and have established multiple levels of testing to ensure the integrity of our system which include the following: Penetration Tests on an ongoing basis Extensive background checks…

  • Can you re-activate my archived account?

    There are two ways that an account can be archived in MailChimp. If an account owner clicks to permanently close their account under account > close my account. If an account hasn't been accessed for a period greater than 12 months. If the account is closed, it is totally closed…

  • Will people know that I’m using MailChimp?

    If you have a paid account we do not add any logos or footer graphics or links back to our website if you opt out of that option. Our logo will only be displayed if you want it to be. If you're on the Forever Free Plan or are just…

  • Turn off or Change Account Status Emails

    The Account Settings menu allows account owners, admins, and managers to choose which email alerts MailChimp sends about the account. If your login is set to one of these permission levels, you can turn off the emails by editing the administrator contact information in the account. To turn off one…

  • Best Practices for Passwords

    MailChimp requires passwords to be at least 8 characters long, and contain a lower case letter, an upper case letter, a number, and a symbol. We take security very seriously here at MailChimp and we've built our minimum password requirements around best practices recognized by the security industry. Weak passwords…

  • I’m being logged out of my account.

    As MailChimp is a web-based application, the workflow for using our app is a bit different than using a desktop program that you'd install on your computer. Internet connections are fluid and don't allow for the same stability associated with desktop programs. If you're getting logged out unexpectedly while working…

  • Can I use a free or personal email address for my MailChimp account?

    Yes and no. Many free email providers have implemented DMARC authentication policies that affect the delivery of email campaigns that use a free email provider's domain for the From email address. Currently, only AOL and Yahoo have this policy. However, we expect that most free email providers will adopt the…

  • Add or Remove MonkeyRewards

    MonkeyRewards let you earn email credits for referring new paying customers to MailChimp. You can select the default design of your badge and also choose different badge designs for your signup forms and campaigns. If you have a monthly or Pay As You Go account, you can remove the badge…

  • Pause monthly billing

    If you're on a MailChimp monthly plan and need to take a break from sending campaigns, you can pause the billing on your account. This temporarily stops your monthly billing cycle and disables sending privileges, but it leaves your account open so you can continue to work with campaigns, templates,…

  • How do I turn off the campaign confirmation email?

    Once a campaign has been sent to your list, the Status for that campaign on the Campaigns page will appear as "Sent" along with the date and time of the send. We'll also display a check icon next to all sent campaigns, indicating the campaign was sent successfully to your…

  • How do I use MailChimp’s drop down menus?

    When you click the Campaigns, Lists, Reports, or Automation menu items in MailChimp's left navigation, you see drop-down menus on the right side of the page that relate to the page you are on. The drop-down menus are composed of two parts. The bigger left side is a button with…

  • I’ve lost the mobile device I use for MailChimp.

    If you think that you've lost control of your MailChimp account, remain calm and act quickly. Please review our article on what to do if you think your account has been compromised if you feel this is the case. If you use an app to connect to your MailChimp account…

  • Why am I prompted to log back in to MailChimp?

    MailChimp is a web-based application that works directly in your favorite browser. Internet connections are fluid and don't allow for the same stability associated with desktop programs. When you log in to your MailChimp account via your web browser, we create a new interaction to connect you with our application.…

  • Transfer Ownership of an Account

    If a user other than the current account Owner needs to manage the billing and account settings, it's best to transfer the account to them. Any Admin, or the Owner, can change the user type for another Admin to the Owner user type. An Admin can also change their own…

  • About Spamtraps

    Spamtraps are email addresses used by ISPs, anti-spam organizations, and other groups, as a way to find people sending email to out-of-date lists, or lists which they do not have permission to send to. Spamtraps look just like normal email addresses, and are often created from old email accounts which…