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Search Articles by Topic "Account Settings and Info"

  • How can I finish setting up my account if I don’t have a website?

    The website URL field is required, but there are lots of valid options for this field. Here are a few of the alternatives that we suggest if you don't have a website. Socially Active? If you're active on a social media site or have a blog, you can use your…

    http://eepurl.com/gZdm

  • Where can I find my API Key?

    To find your API key, choose account > api keys and info Your API Dashboard will look like this, but populated with stats.

    http://eepurl.com/im9k

  • Why is my account under review?

    Get Reviewed Fast Here are the things you can do to speed up the review process and get a movin' in your account. Make sure your account is compliant with our Terms of Use . You agreed to it when you signed up, so it’s a good idea to read…

    http://eepurl.com/hcMt

  • How can I find my List ID?

    To get your List ID go to your Lists > settings > list settings and unique ID Your List ID will appear as if by magic at the bottom of that page.

    http://eepurl.com/hcAw

  • I can’t log in to my MailChimp account!

    Connecting to MailChimp When you're connecting to the MailChimp application, you're not just hitting a server that's set up in our office. We use globally distributed CDNs and Akamai's web accelerator to host our application. This makes connecting to MailChimp fast, wherever you are in the world. That, along with…

    http://eepurl.com/gZdk

  • Keeping your API key secure.

    API keys provide full access to your MailChimp account, so always keep them private. If you're issuing an API key for an app, give it an appropriate label. That way, you can easily revoke it later if you ever need to. Be careful not to expose the key to the…

    http://eepurl.com/cbkh9

  • Can we have multiple users on our account but limit what information they can access?

    Each MailChimp account only has one login per user with access to all areas of the account. We do not offer multiple users with different levels of access. If you need multiple users, feel free to share the login information for your account as more than one person can be…

    http://eepurl.com/hc1x

  • Can I customize the way my MailChimp account looks?

    Yes. You can co-brand the MailChimp interface and shared reports to include a logo or image and colors of your choosing. This is really great if you're setting up an account for a client, or to have the account match your branding. If you're just a designerd like us, you…

    http://eepurl.com/cN03I

  • What are the system requirements for using MailChimp?

    MailChimp is a browser-based service. There is no software to install, and MailChimp works on both Mac and PC. Really all you need is a modern browser. We believe that browser-based services should actually work in as many browsers as possible. That being said, we do our very best to…

    http://eepurl.com/hcYZ

  • How do I change my campaign contact information?

    Have you ever looked at your campaign in pop up preview and realized that the contact information in your footer is incorrect? There's an easy way to change the contact information that we display in the footer of your emails. Edit Your Contact Details from a Campaign You can update…

    http://eepurl.com/gYY4

  • How do I change the email address, company, or name listed on my account?

    Here's how you change the email address, company, or name listed in your main account contact information: Go to the Account drop down menu > contact info. This will open up a page where you can change the name on your account, your company name, your company's website address and…

    http://eepurl.com/dXHIb

  • How do I get rid of the MailChimp or MonkeyRewards logo on all of my campaigns and signup forms?

    First thing: only Paid Accounts have the ability to turn off the MailChimp logo. If you created your campaign before signing up for any type of paid account (monthly or pay as you go), you will need to replicate the original campaign to remove the MonkeyRewards badge. We set conditional…

    http://eepurl.com/icPb

  • How do I charge new subscribers a fee to receive content?

    To set up a paid subscription for your list, take these steps: In your MailChimp account, go to Lists > Settings > charge for subscriptions. charge for subscriptions" width="542" height="298"> Then, click to connect to your Amazon Payments account. If you don't have an Amazon Payments account yet, you can…

    http://eepurl.com/cPe6U

  • How can I consolidate multiple MailChimp accounts?

    If you have multiple MailChimp accounts that you'd like to consolidate into one, you would need to manually copy over your templates, reimport your lists from one account to the other. Then contact our billing team with both of your usernames if you need to move credits across accounts. Moving…

    http://eepurl.com/hcAH

  • I used the import from URL option and automatically included a footer. How do I remove your logo?

    If you choose to include our footer information when you import your campaign from a URL we insert both the MonkeyRewards logo badge and the unsubscribe link. If you have a paid account and want to remove the MonkeyRewards badge follow these steps: Immediately after importing from your URL, click…

    http://eepurl.com/hcIn

  • How do I upgrade to a paid account?

    If you're on a free plan and go over the 2000 subscriber or 12000 emails per month limit, or if you're interested in features available only on paid plans, here's how to upgrade your account: Hover over Account to see your plan details under My Plan. You'll also see your…

    http://eepurl.com/gZdi

  • How do I change my time zone?

    Change Your Time Zone Log in to MailChimp On the Account menu choose My Defaults You'll find your time zone settings on this page. After you set your time zone, MailChimp will use it to display your campaign information, and will also use it for scheduling campaigns. If your time…

    http://eepurl.com/gZdg

  • How do I close my account?

    If you just want to stop monthly billing, you don't have to permanently close your account. You can stop monthly billing by purchasing a Pay As You Go plan to switch your billing type and stop monthly auto renewal charges. You can purchase a pay as you go plan under…

    http://eepurl.com/g2Lz

  • How do I set up the MonkeyRewards/your affiliate plan?

    Rules and Guidelines In order for an account to earn MonkeyRewards: Both the referring and referred accounts must be on a Monthly or Pay As You Go plan. The MailChimp rewards badge/logo must be included on a campaign or signup form. A special MonkeyRewards sign up link can also be…

    http://eepurl.com/gY7I

  • If I am sending to a list on behalf of a client, is that considered a 3rd party list?

    If you receive a permission-based list from a client to send to on their behalf, that list is not automatically considered a third party list. Your client's list would have to follow the same rules as any other list used in MailChimp, and as the account holding, you would still…

    http://eepurl.com/btCY9

  • Why is my account deactivated?

    Accounts can be deactivated from lack of use, credit card issues or abuse problems. Here's how to resolve those issues. There was an abuse issue on your recent campaign. Our abuse system found an issue with a recent campaign or with your account. This can include too many spam complaints,…

    http://eepurl.com/iA7H

  • Where in my account do I manage my integrations?

    You can find the Integrations Page in your MailChimp account by going to account > integrations. Here, you can connect or disconnect your integrations. If you're looking for a list integration, those can be found by going to list tab > import. Which will take you to: For a quick…

    http://eepurl.com/EAnJ

  • How do I log in to the MailChimp mobile app if I normally log in through Google Apps?

    For our iPhone and Android apps, you can use an API Key to log in to your account instead of a username and password. Click here for iPhone instructions or skip ahead to instructions for the Android app. Before You Start To make things easier, you'll want an API key…

    http://eepurl.com/cgBkH

  • Why didn’t I receive an activation email when I signed up for a MailChimp Account?

    There are a few common reasons an activation email may not have come through: The email is still in transit. Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak…

    http://eepurl.com/gZdo

  • How do I change my username or password?

    Reset Your Username or Password In your MailChimp account go to Account >Password & Security Settings. Password and Security Settings" width="350" height="345"> On the next page, you can change your username or security settings (or both).

    http://eepurl.com/gZdh

  • Credit card problems, rejection, errors

    MailChimp uses a very well established, secure, credit card payment gateway service to process your credit card payment. They've been around since 1996, have more than 100,000 merchant clients, and handle millions of transactions. We do not process your credit card, nor do we store your information on our system.…

    http://eepurl.com/hcHP

  • What features does MailChimp offer to help keep my account secure?

    You may have noticed a lot of high profile website hacks in the news recently. It looks like ESPs are a new target for these types of attacks. We're working to prevent this from happening to us. They say it's impossible to protect yourself 100% against determined hackers. We think…

    http://eepurl.com/h3sF

  • How can I grant MailChimp access to other users with Google Apps domain access?

    Access to MailChimp for other users on your Google Apps domain can be granted in your Google Apps control panel by editing the organization and users. This will allow all members of your organization access and ability to log into the connected MailChimp account. If you want to restrict access…

    http://eepurl.com/bGwYL

  • How do I change my billing information or the email address where receipts are sent?

    We're not able to update your credit card information manually in the support administrative area, so the best way to update your credit card on file is to follow these steps: Login to MailChimp From the Account menu, choose Billing Information. Click on edit to change the credit card or…

    http://eepurl.com/hcZK

  • How do I change my security question?

    If you've forgotten your security question and cannot log in, you'll need to contact our support team to have them update the question for you. Click on Username/Password & Security Settings from the Account drop down menu. Under security question, you can select a question from the drop down list.…

    http://eepurl.com/b6nRH

  • What email address in my account will MailChimp use to contact me?

    When you first started your MailChimp account you were asked to provide your email address in the contact information. That is the default email address where any review, compliance, abuse, activation emails, status emails, and general contact emails will go. If you need to change this address go to Account…

    http://eepurl.com/hc1S

  • Can you tell me more about Chimp Chatter?

    Chimp Chatter is like status updates for your MailChimp account right in your account Dashboard. It gives you a quick overview of what's been going on in your account. We'll show you recent activity such as new subscribers or unsubscribes for your list(s), campaign milestones, recent Facebook comments, or if…

    http://eepurl.com/cUzCg

  • Why do I need a security question?

    Adding a security question to your account is a quick way to protect your account and keep your identity safe. MailChimp uses your security question when we see you log in from an unknown IP address, to verify your identity or when anything weird happens with your account. Security is…

    http://eepurl.com/dzBLD

  • Where can I watch a recorded webinar?

    All of our recorded webinars can be found at http://www.mailchimp.com/support/webinar-recordings/. The pre-recorded Getting Started online training is currently available in English or Spanish.

    http://eepurl.com/bD0Sb

  • I’ve forgotten my username or password.

    If you've forgotten your MailChimp username or password, you can request to have them sent to you on our log in screen. If you do not have access to the email address in the contact information, please contact us to start the username recovery process. We do not store password…

    http://eepurl.com/g6tV

  • Can forwarded emails cause abuse complaints?

    If you or someone on your lists forwards a campaign to a friend or colleague, the forwarded email will not be able to register any abuse complaints in your MailChimp account. If someone were to hit the "report spam" button on a forwarded email, they would be reporting spam sent…

    http://eepurl.com/vH0P

  • Can you re-activate my archived account?

    There are two ways that an account can be archived in MailChimp. If an account owner clicks to permanently close their account under account > close my account. If an account hasn't been accessed for a period greater than 12 months. If the account is closed, it is totally closed…

    http://eepurl.com/hctZ

  • How can I turn off click tracking?

    For all free accounts and new paid accounts, click tracking must be enabled as a compliance requirement. The ability to turn off click tracking in paid accounts is available once you've sent a few campaigns that don't generate a compliance history. The click tracking controls can be found on the Setup step of the Campaign Builder.

    http://eepurl.com/cCJ_U

  • How do I make the talking Chimp disappear?

    There are a couple of ways to make Freddie disappear. You can temporarily hide our favorite chimp, or banish him forever with our Party Pooper Mode. Temporarily Hide the Chimp

    http://eepurl.com/hcAY

  • Why isn’t MailChimp working in Internet Explorer (IE6)?

    MailChimp only supports Internet Explorer version 7 and up. View further system requirements. MailChimp does not support IE6 as it doesn't allow for all the fun stuff MailChimp offers. If you're using IE6, we'll alert you and let you know you need to upgrade. If you continue to use Internet…

    http://eepurl.com/hcsX

  • How do I know which plan I am on?

    To find out the details of your plan, hover over the Account drop down. This will show you what plan you're on, how many subscribers you have and how many sends you have remaining. You'll be notified here if your plan needs an upgrade or if you're running low on credits.

    http://eepurl.com/hcLc

  • How do I change the credit card I have on file?

    We're not able to update your credit card information manually in the support administrative area, so the best way to update your credit card on file is to follow these steps: Login to MailChimp From the Account menu, choose Billing Information. Click on edit to change the credit card or…

    http://eepurl.com/hcGh

  • Can MailChimp Send Me A Security Text Alert?

    If you have email and SMS notifications set up in your account, then we'll notify you if anyone accesses or changes your account. Just like a bank. It's totally an optional security measure, but we strongly encourage all of our users to activate it for added account security. You'll get…

    http://eepurl.com/dyvdX

  • Your site isn’t loading. It looks like it’s just text and links.

    Does MailChimp currently look like any of the screen shots below? If so, you may have a network or computer level setting that is blocking cloud hosted CSS or image files from being downloaded correctly. This will display our site as just text and links without all the pretty design…

    http://eepurl.com/C7iR

  • Can I get a copy of a past order receipt?

    All of your previous MailChimp purchases and receipts are stored in your Account Settings. Viewing and Sharing Receipts In your MailChimp account go to account > billing statements Click on the Order ID number to view your receipt Then you can view, print or email your receipt

    http://eepurl.com/hcpi

  • What the heck is going on when I login?

    We've added an application preloader that will run when you first login to MailChimp. When you log in, you'll see a loading screen that downloads files and content from our application into your browser cache so that your newsletter creation experience will run smooth and fast. The fun preloader screen - The party-pooper preloader screen -

    http://eepurl.com/ulpd

  • How do I log out of MailChimp?

    To log out of your MailChimp account, hover over your username in the account. The log out button will automagically appear.

    http://eepurl.com/crNCL

  • I’m getting logged out while working in my MailChimp account!

    Are you getting tossed back to a login screen while you're working in your MailChimp account? We can help. Log out of MailChimp Clear your cookies and cache in your browser. How do I clear my cookies or cache? Quit your browser Restart your browser Log in to MailChimp and…

    http://eepurl.com/hcvR

  • Can Mailchimp Detect My Location?

    MailChimp accounts are even more secure with our Detect Location feature. When activated, we'll keep an eye on where your account is logged in from. If we see your account being logged in from someplace we don't recognize, we'll initiate our extra security measures to verify your identity. You can…

    http://eepurl.com/dyIY1

  • My country isn’t listed in your database.

    Thanks for being the first from your country to sign up for MailChimp! We've tried to anticipate many countries who may one day sign up for MailChimp, but if your country isn't listed in our address field menus, please start a live chat with our support team. We'll be able…

    http://eepurl.com/g5Y1

  • How do I stop the weekly status emails about my account?

    To disable the weekly status emails in your account go to Account > Contact Info > Click on the status updates you'd like to stop receiving.

    http://eepurl.com/hc2s

  • I couldn’t remember my password and the system locked me out.

    For security purposes, MailChimp allows only 10 attempts at processing your login information before we'll lock your account for a short bit. If you have trouble remembering your password and get locked out, wait 5 minutes and then request a password reset from the login screen to be sure you have the correct information.

    http://eepurl.com/hcSr

  • When I reset my defaults in the co-branding designer, the Chimp doesn’t come back.

    To see Freddie's smiling face in your account again, choose reset defaults in the co-branding area to return to MailChimp's original design. Then exit the co-branding area and Freddie will greet you once more.

    http://eepurl.com/cN1Zg

  • I’m getting an error message from Firefox.

    If you are getting the error message "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." when you try to log in, the best thing to do here is to google "Firefox has detected that the server is redirecting…

    http://eepurl.com/hcBA

  • What kind of passwords will MailChimp accept?

    A MailChimp password requires at least 6 characters, including a number or special character. Here's some helpful information on why you should use a really strong password. It doesn't take long for a hacker to guess your password if it's weak. Nerdy stuff about password strength. Google has a few things to say about setting up passwords. Related Videos

    http://eepurl.com/cI70o

  • Do I have to have a MailChimp account to attend a webinar?

    Nope, you're not required to have a MailChimp account before attending a webinar. It might be helpful to go ahead and start an account or take a look at the MailChimp Glossary before attending, just to familiarize yourself with our terms before the webinar. Sign up here for the next session.

    http://eepurl.com/hcvw

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