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Search Articles by Topic "Billing and Pricing"

  • How much is the Inbox Inspector?

    Monthly Plans Monthly plans include the use of the Inbox Inspector - up to 25 inspections per week. This is included in the monthly pricing and there's no additional cost. For monthly accounts, each inspection includes up to 10 different email programs or spam filters. You can manually choose which…

    http://eepurl.com/hcOt

  • Do you offer nonprofit discounts?

    MailChimp is happy to offer a 15% discount to nonprofits and charities. To request the discount, sign up for a MailChimp account, and then send us an email that includes a link to your organization's website. That's usually all we need to confirm that your organization is a nonprofit. If…

    http://eepurl.com/hcU-

  • Does the free trial or Forever Free plan have any limits?

    Forever Free Plan Features You have access to all of the standard design, list management, campaign tracking and setup tools. As long as you've got less than 2,000 subscribers across all lists in your account, you can send up to 12,000 emails per month. This means you can send 6…

    http://eepurl.com/hcwL

  • Monthly pricing versus pay as you go, which is better?

    MailChimp offers two methods of buying email delivery credits when using our system. Monthly Plans Our monthly plan is designed for folks that send at least one campaign per month on a regular schedule. Monthly billing is based on the total number of recipients saved across all lists under an…

    http://eepurl.com/hcDn

  • Does the free plan expire and will I lose my information if the plan expires?

    The free plan does not expire. The free plan will reset the leftover sending limits on the date you started your account each month. So if you signed up on Aug 20, you would be reset each month on the 20th. You will not lose any information; it will remain…

    http://eepurl.com/hcGk

  • Pricing for international, non-U.S., other currencies

    MailChimp accepts payments in several currencies. Pricing is in U.S. dollars (USD) and if you choose to pay in a different currency, a conversion is done at the time of purchase based on the exchange rates from XE.com. Click here for more information about how we calculate exchange rates.. If…

    http://eepurl.com/hcrD

  • How do I get rid of the MailChimp/MonkeyRewards logo?

    MailChimp provides free accounts for subscribers sending to lists with less than 2000 subscribers. Emails sent from a free or trial account are required to, and will include, the MailChimp MonkeyRewards badge in the email footer. When an account moves to one of the payment plans, monthly or pay-as-you-go, the…

    http://eepurl.com/ia9R

  • How do MailChimp pay as you go credits work?

    MailChimp "pay as you go" credits work like stamps. You buy a "package" of credits, then we deduct one credit for each recipient you send to. Pay as you go credits roll over and NEVER expire.

    http://eepurl.com/hcUU

  • Can I switch pricing plans?

    Switch Plans Log in to your MailChimp account On the Account menu, select "Monthly Plans or Buy Credits" On this page you can select your new pricing plan. How Credits are Affected If you are in the monthly plan and switch to the pay-as-you-go plan, the change will occur immediately.…

    http://eepurl.com/hcrN

  • How do I get rid of the MailChimp or MonkeyRewards logo on all of my campaigns and signup forms?

    First thing: only Paid Accounts have the ability to turn off the MailChimp logo. If you created your campaign before signing up for any type of paid account (monthly or pay as you go), you will need to replicate the original campaign to remove the MonkeyRewards badge. We set conditional…

    http://eepurl.com/icPb

  • What methods of payment do you accept?

    MailChimp is an online prepaid service so all services are paid for upfront and before use. Accepted Methods of Payment Credit Card (Visa, Mastercard, Discover, Amex) Payments We Can't Accept PayPal Bank Transfer Wire Transfer E-checks and checks from international users If you have questions about methods of payment, fill…

    http://eepurl.com/hcET

  • Why did my monthly billing change?

    Monthly billing is based on the sum total of subscribers you have in each of your lists in the account. As each list in your account is independent of other lists and do not share any information, the monthly plan list size does count duplicates each time they appear. Monthly…

    http://eepurl.com/hczh

  • I used the import from URL option and automatically included a footer. How do I remove your logo?

    If you choose to include our footer information when you import your campaign from a URL we insert both the MonkeyRewards logo badge and the unsubscribe link. If you have a paid account and want to remove the MonkeyRewards badge follow these steps: Immediately after importing from your URL, click…

    http://eepurl.com/hcIn

  • How do I upgrade to a paid account?

    If you're on a free plan and go over the 2000 subscriber or 12000 emails per month limit, or if you're interested in features available only on paid plans, here's how to upgrade your account: Hover over Account to see your plan details under My Plan. You'll also see your…

    http://eepurl.com/gZdi

  • How do MailChimp’s Monthly plans work?

    Facts About Monthly Billing Monthly plan billing is based on the sum total of recipients saved across all lists under an account. So if you have 10 lists of 200 recipients, your list total is 2000. Monthly billing is not based on how many emails are sent in one month…

    http://eepurl.com/g2M8

  • Refund Policy

    As a company policy, we do not provide partial refunds for unused credits (unless of course, a system malfunction caused the problem). We reserve the right to shut down campaigns at any time if we feel that you are abusing our system in any way. Be sure to read and…

    http://eepurl.com/hcDN

  • How do I set up the MonkeyRewards/your affiliate plan?

    Rules and Guidelines In order for an account to earn MonkeyRewards: Both the referring and referred accounts must be on a Monthly or Pay As You Go plan. The MailChimp rewards badge/logo must be included on a campaign or signup form. A special MonkeyRewards sign up link can also be…

    http://eepurl.com/gY7I

  • What do you offer through MonkeyRewards/your affiliate program?

    When you place MailChimp's logo in your signup forms or campaigns you and your referral can earn $30 in MailChimp credits. In general, anybody can stick a MailChimp badge in their email campaigns if they want to. If you have a free account, you'll rack up rewards that you'll be…

    http://eepurl.com/hcPf

  • Reseller accounts and discount information.

    From the very start, MailChimp was created for resellers. More specifically, for web designers and creative agencies who want to send emails on behalf of their clients. That's why you can totally customize everything you send out and present to your clients and we never put our logos anywhere on…

    http://eepurl.com/hcQV

  • How do I stop monthly billing?

    Monthly billing is a discount program that isn't designed to be turned on and off. We provide a discount on services and allow unlimited sending in exchange for your monthly renewal commitment. Keeping this in mind, you can at any time purchase a pay as you go plan to switch…

    http://eepurl.com/g2M2

  • I’ve been a pay as you go customer, how do I switch to the Forever Free monthly plan?

    To convert from a pay as you go account to the Forever Free plan go to Account > Upgrade Plan or Buy Credits. On that page you'll see the option to downgrade to Forever Free. It's listed under the Monthly Plans as it resets for you with new credits each…

    http://eepurl.com/hcQg

  • How do I disable my monthly payment while I’m not sending?

    The monthly plan is designed as a discount for our frequent senders. While we don't have any contracts, the monthly plans are designed as more of a long term plan for people who are sending at least once per month for more than one month. When using MailChimp we do…

    http://eepurl.com/hcGD

  • Will people know that I manage my list and campaigns with MailChimp?

    If you have a paid account we do not add any logos or footer graphics or links back to our website if you opt out of that option. Our logo will only be displayed if you want it to be. If you're on the Forever Free Plan or are just…

    http://eepurl.com/hcS6

  • How do I set the MonkeyRewards tag in my own HTML?

    Wherever we see the *|REWARDS|* merge tag in your HTML, we'll replace the tag with your default MonkeyRewards badge. When people click on your badge, they will be able to sign up for a new account and shower your account with MonkeyRewards. First you would need to select your account's…

    http://eepurl.com/hcRy

  • Credit card problems, rejection, errors

    MailChimp uses a very well established, secure, credit card payment gateway service to process your credit card payment. They've been around since 1996, have more than 100,000 merchant clients, and handle millions of transactions. We do not process your credit card, nor do we store your information on our system.…

    http://eepurl.com/hcHP

  • How do we calculate exchange rates?

    MailChimp accepts payments made in several currencies. Pricing is in U.S. dollars (USD) and if you choose to pay in a different currency, a conversion is done at the time of purchase based on the exchange rates from www.xe.com. Additional fees may be charged by your credit card or bank…

    http://eepurl.com/gkSWf

  • How do I get rid of the MailChimp or MonkeyRewards logo on one campaign?

    If you're one of our Monthly or Pay-As-You-Go accounts, you can turn off the MailChimp logos in a particular email while you're creating it. Begin by creating a campaign as you normally would, or opening an existing campaign to the Design step After you've chosen a template, click on the…

    http://eepurl.com/hcRh

  • How do I change my currency?

    You can set your default currency to in the Billing area of your account. Here's how: Log in to your MailChimp account. Hover over Account. Click Monthly Plans or Buy Credits (under the Billing heading). Choose which currency should be used for billing in the default currency drop down menu.…

    http://eepurl.com/hvT7w

  • How do I change my billing information or the email address where receipts are sent?

    We're not able to update your credit card information manually in the support administrative area, so the best way to update your credit card on file is to follow these steps: Login to MailChimp From the Account menu, choose Billing Information. Click on edit to change the credit card or…

    http://eepurl.com/hcZK

  • Do confirmation emails sent from my signup form count towards the number of emails I’ve sent?

    Any emails sent to your recipients in the sign up and confirmation process do not count towards your list totals or the number of emails you've sent on a pay as you go plan. All billing information is either taken from your list total (for monthly) or the number of…

    http://eepurl.com/FAp9

  • What happens if I reach 2000 subscribers on my forever free plan?

    When you reach 2000 subscribers, you'll still be able to collect new subscribers and work in your account on your campaigns and lists, but a hold will be placed on sending to your list until you make a purchase.

    http://eepurl.com/cvfVf

  • How do I get on the free plan?

    When you sign up When you first sign up for a MailChimp account, you'll receive an email asking you to click a link to confirm your account. When you click the activation link, you'll be asked to fill out a little more information for us. At the end of Step…

    http://eepurl.com/hco7

  • What email address in my account will MailChimp use to contact me?

    When you first started your MailChimp account you were asked to provide your email address in the contact information. That is the default email address where any review, compliance, abuse, activation emails, status emails, and general contact emails will go. If you need to change this address go to Account…

    http://eepurl.com/hc1S

  • How much does it cost to use MailChimp?

    Here's our current price list. And here's pricing for other currencies. If you qualify for a non-profit or agency discount, contact us with your account username, and we'll review your company information and get that worked out for you.

    http://eepurl.com/hcER

  • Am I charged for sending to emails that bounce back?

    Pay As You Go On the pay as you go plan, you are charged for sending to hard bounces the first time you send to them from MailChimp as we process them for you and remove them from your list into the "cleaned" area. After they hard bounce we will…

    http://eepurl.com/g6p6

  • Do you have quarterly or yearly payment plans?

    Since billing is based on your usage from the past 30 to 31 days, we would not be able to offer quarterly, semiannual or annual payments.

    http://eepurl.com/hcJr

  • What happens to my free credits when I upgrade to a paid plan?

    When you upgrade to a paid plan, any remaining sends (credits) from the free plan don't carry over. Those are intended only for trial purposes or sending to 2,000 subscribers or fewer. If you're purchasing credits for a Pay-As-You-Go plan, you'll need to purchase enough credits to send to your…

    http://eepurl.com/xEk5

  • Does MailChimp offer any discounts in combination with other products?

    We sure do. Get the extra security of two-factor authentication by adding AlterEgo and we'll give you a 2% discount just for being security conscious. Not a bad deal. You can learn more about AlterEgo here. Partner Discounts You can find an up-to-date list of partner discounts by going to Account > Partner Discounts in your MailChimp account.

    http://eepurl.com/hcCK

  • If the same email address appears in multiple lists, do they count twice?

    The monthly plan billing is based on the total number of recipients saved across all lists under an account. It's not based on how many emails are sent in one month under an account. Additionally, lists are independent of each other and do not share information and if a recipient…

    http://eepurl.com/g5Tr

  • Are there any contracts when signing up for MailChimp’s monthly plans?

    There is no contract with our monthly plans, you can cancel the account or move to a pay as you go plan at any time. How do I switch plans?

    http://eepurl.com/hcrg

  • Can you re-activate my archived account?

    There are two ways that an account can be archived in MailChimp. If an account owner clicks to permanently close their account under account > close my account. If an account hasn't been accessed for a period greater than 12 months. If the account is closed, it is totally closed…

    http://eepurl.com/hctZ

  • Can we pay by invoice or will you provide an invoice?

    MailChimp is an online prepaid service, so all services are paid for upfront and before use. Because of this, we can't support purchase orders or send an invoice requesting payment. After any order or payment, an invoice/receipt is sent to the billing email address for your account detailing the transaction…

    http://eepurl.com/hcQj

  • How do I get rid of the MailChimp or MonkeyRewards logo on one signup form?

    To remove or add the MonkeyRewards badge to your signup forms, go to Lists Tab > forms > "design it" tab > MonkeyRewards tab. There, you will find a menu that will let you toggle the MailChimp MonkeyReward badge on and off. If you're not using our forms, or are…

    http://eepurl.com/hctp

  • Do you deduct credits for test campaigns?

    On pay as you go plans, yes, MailChimp deducts one credit for each recipient you send an email to, whether it's a test campaign or a live campaign. On the monthly plan, if you are sending using the "Send a Test" button, no credits will be deducted from your account.

    http://eepurl.com/hcOo

  • How do I know which plan I am on?

    To find out the details of your plan, hover over the Account drop down. This will show you what plan you're on, how many subscribers you have and how many sends you have remaining. You'll be notified here if your plan needs an upgrade or if you're running low on credits.

    http://eepurl.com/hcLc

  • How do I change the credit card I have on file?

    We're not able to update your credit card information manually in the support administrative area, so the best way to update your credit card on file is to follow these steps: Login to MailChimp From the Account menu, choose Billing Information. Click on edit to change the credit card or…

    http://eepurl.com/hcGh

  • I want to increase/decrease my list size/billing plan.

    The monthly billing is all automatically determined by our billing system, so there is no need to manually select a new plan when your list size changes. On each billing date (the same day each month, according to when you first purchased your plan) the system looks over the past…

    http://eepurl.com/hcBp

  • What is a subscriber?

    A subscriber is someone who is on your list, whether you have added them manually or whether they have signed up online or on paper to receive your emails. The subscriber count does include duplicates across lists. Each list in your MailChimp account is independent of other lists and doesn't…

    http://eepurl.com/hcZp

  • Can I get some MonkeyRewards code to put on my website so I can spread some monkey love?

    Sure thing. You can use this link code to place the MonkeyRewards badge or button on your website, blog or whatever site you dig (not banner ad sites though, that's one of the rules you'll find at Account > MonkeyRewards). Just follow these steps to get your specific MonkeyRewards link:…

    http://eepurl.com/lOs9

  • How does billing work with Amazon SES?

    There is no additional charge for Simple Transactional Sending for paid MailChimp customers—you just pay Amazon’s delivery fees. What that means is, you do have to be a paid MailChimp customer. Even if that's just the lowest tier of pay as you go plans. BUT we don't deduct any credits…

    http://eepurl.com/cztUY

  • Do you collect VAT?

    MailChimp services are sold to business only. As such MailChimp does not collect VAT. Your business should take account of VAT using a "reverse charge basis". In other words your business will self access the VAT liability associated with the MailChimp service purchase in your VAT return.

    http://eepurl.com/hcPm

  • I got a message telling me “The ABA code is invalid.” What’s an ABA code?

    The ABA code is another term for your bank's routing number.

    http://eepurl.com/hcJF

  • Which credit cards do you accept?

    We accept the major credit cards: Visa Mastercard American Express Discover

    http://eepurl.com/hcKy

  • How long do I have to keep a list in my account?

    The general life of a campaign is 30-45 days, so it's best to leave your list in the account for at least that long before deleting. When a list is deleted in MailChimp all campaigns that were sent to that list will remain in the account. However, all links and…

    http://eepurl.com/hcUq

  • Do my unsubscribes count towards my list total?

    We do not count your stored unsubscribes or your stored cleaned/bounced members towards your list total for billing purposes.

    http://eepurl.com/hcYe

  • Can I get a copy of a past order receipt?

    All of your previous MailChimp purchases and receipts are stored in your Account Settings. Viewing and Sharing Receipts In your MailChimp account go to account > billing statements Click on the Order ID number to view your receipt Then you can view, print or email your receipt

    http://eepurl.com/hcpi

  • How do I check my MonkeyRewards stats?

    We'll show you how many customers you've referred to MailChimp, and how much you've earned in MonkeyRewards. Here's where to get your stats: Log in to MailChimp. Click on the Account link in top navigation. Select MonkeyRewards, under Rewards. Your MonkeyRewards dashboard is located at the top of this page. Related Videos

    http://eepurl.com/s05P

  • I signed up for an account, but didn’t get my discount from your partner link.

    To receive partner discounts, an account has to be started using the specific link from our partner to sign up. We would be unable to manually provide a discount offered by a partner.

    http://eepurl.com/hcHb

  • Can I see how many emails I have left this month?

    If you're on a Forever Free or monthly plan, you can see an overview of your current plan in the Account drop down menu! You'll see the number of emails already sent for the current month or billing cycle and the billing date (monthly plans) or the date when your sends reset (Forever Free).

    http://eepurl.com/lfcxP

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