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Search Articles by Topic "Reports and Tracking"

  • What’s the difference between hard and soft bounces?

    MailChimp categorizes your campaign's bounces into 3 types: Syntax: A syntax bounce means the email address was entered incorrectly. Check for common typos, like "myemail@aolcom". You might be able to repair them. Soft Bounce: Soft bounces basically mean the email was sent to the server, processed, but for some reason…

    http://eepurl.com/gY52

  • What’s the best way to get started with MailChimp?

    MailChimp Getting Started Guide Welcome to MailChimp! Here's a short list of links we put together to help you get your account up and running quickly. This is just a short checklist of our major features, and some of our most used features, to get you started using our system.…

    http://eepurl.com/bB9vT

  • How does open tracking work?

    When a campaign is sent, MailChimp embeds a tiny, invisible graphic to the bottom of your HTML email. This "open tracker" graphic, or "web beacon", is unique to each campaign you send. Every time someone opens your email, that open-tracker graphic is downloaded from our server. It's what we use…

    http://eepurl.com/hcKv

  • How can someone comment on my campaign archives?

    To enable Facebook comments on your campaign archives, go to the Setup step of the Campaign Builder and select the allow Facebook comments option. This will turn on the campaign archive toolbar so that your subscribers can comment on your campaigns. After you enable comments, whenever your recipients look at…

    http://eepurl.com/5TYk

  • Can I add Google Analytics tracking to my email campaigns?

    If you use Google Analytics on your website, you can add Google Analytics tracking to your MailChimp campaigns to track clicks from your campaigns all the way to purchases on your website. MailChimp helps make this process quick and easy. First, make sure you have Google Analytics account set up…

    http://eepurl.com/gONX

  • Does MailChimp automatically manage my bounces and unsubscribes?

    Yes, we'll automatically remove bounce backs from your list and unsubscribes - as long as you are uploading onto the same list in your account. If you're creating new lists in your account, information from old lists will not carry over to any new lists in the account. Why you…

    http://eepurl.com/gWOO

  • How can I add a “Forward to a Friend” link?

    The *|FORWARD|* merge tag automatically generates a link to the MailChimp-hosted Forward to a Friend form for your campaign, so you can add it where ever you'd like a Forward link. Below we'll show you how to add this if you're using one of our templates or in your own…

    http://eepurl.com/hc0E

  • When is the best time to send emails?

    Pinpointing the best day and time to send a campaign is difficult because ideal sending times vary between industries and lists, and may also depend on the segment of a list you're sending to. We send around 50 million emails every day, so we've got a LOT of data. With…

    http://eepurl.com/fLM42

  • What do the delivery numbers in my reports tab mean?

    Total Recipients This one's pretty self-explanatory. It's the number of recipients on the list you sent the campaign to. Successful Deliveries Some emails bounce back, or get blocked by email firewalls and spam filters. The "successful deliveries" is a quick number showing you how many of your emails actually got…

    http://eepurl.com/hcs9

  • Why did my email bounce? (SMTP Replies)

    When you send an email to someone and it bounces back, the server that bounced it back to you will usually include a little message in the email called an "SMTP Reply" (which is meant to explain why the server bounced it back to you). That information is located in…

    http://eepurl.com/hcT3

  • What kind of reports are available in MailChimp?

    You can see an overview of our reporting features on our Tracking Features page. All the general reports like opens, clicks and such are available. You can view reports about individual subscriber behavior under Subscriber Activity drop down. Just choose the appropriate report from the menu. We also provide information…

    http://eepurl.com/moAv

  • How do I add a simple poll to my campaign?

    MailChimp has a merge tag that allows you to quickly gauge subscriber sentiment about a question or issue, using a rating scale of 1-10. To add the quick poll merge tag: Go to the Design step of the Campaign Builder> Click on the body of the campaign to bring up…

    http://eepurl.com/iDBs

  • I know this email address is valid, but it hard bounced.

    If you want to resubscribe a valid bounced address you'll need to delete the member from your list (not unsubscribe) and manually add them back. If you send a campaign and it hard bounces back from an email address that you *know* is a valid address, there could be several…

    http://eepurl.com/hcW7

  • What is Analytics360?

    What is Analytics360? Analytics360 is a MailChimp module that allows you to pull stats from your web site traffic tools right into your MailChimp campaign reports page. You can see how many people opened your campaigns and clicked the links, plus instant ROI results for every email campaign you send.…

    http://eepurl.com/hcTO

  • What is a Klout Score?

    Klout is a service that measures your overall online influence, based on a number of factors linked to your Twitter account. Scores range from 1-100, and the higher the score, the wider and stronger your sphere of influence. In determining your score, Klout takes roughly 25 different metrics into account…

    http://eepurl.com/523k

  • How do I disable Facebook comments?

    To disable Facebook comments, go to the Setup step of the Campaign Builder and deselect the allow facebook comments option. Note This option cannot be removed once a campaign has been sent. If you need to delete comments on your campaign archive you can do some by going to Reports…

    http://eepurl.com/55tQ

  • How do I delete Facebook comments from my archive?

    Facebook comments cannot be moderated before they show on your archive, but they can be deleted in social stats area if needed. To delete Facebook comments, go to your Reports tab. Click on the title of the campaign archive on which the comments were posted. Go to Social Stats. Scroll…

    http://eepurl.com/55us

  • Can I share reports with clients without giving them my account login or without the MailChimp logo?

    Yes, we call those our VIP Reports - and you can easily email our reports page (complete with boingy-ness, working charts and clickmaps) to anyone you'd like to share with. You'll need to start by opening the Reports tab and viewing the report you want to share. When you're in…

    http://eepurl.com/hcIs

  • What can cause a really high bounce rate?

    Does it look like all or most of your list bounced? The first thing to check for is that there were no formatting errors on import. Sometimes .csv files need some extra love before they are imported. In some cases, you'll see the file try to cram a bunch of…

    http://eepurl.com/hcXk

  • How do I improve my open or click rate?

    Remember that open and click rates vary by industry, so you can compare your stats to those in your industry, or similar industries, with our benchmark chart. At the bottom of that chart are several tips for improving your stats, like writing effective subject lines, testing, and how spam filters…

    http://eepurl.com/QniX

  • How can I remove someone from my list who has never opened a campaign?

    There are a couple of ways to quickly remove inactive subscribers. You can find subscribers who have never opened a campaign, or you can use member-activity ratings to remove subscribers who aren't engaged. Below we'll show you both. Remove Subscribers Who've Never Opened a Campaign Go to Lists. Select the…

    http://eepurl.com/hcI1

  • How do I track clicks and opens?

    Whenever you create a new campaign in MailChimp and want to turn on tracking, check these boxes on the Setup step of the Campaign Builder. This will enable tracking. If you included click tracking, you'll want to make sure that you set up your links properly. Here's what to do…

    http://eepurl.com/hcm0

  • Tracking clicks in plain-text emails

    In order to track clicks in plain text emails, we have to replace your URL with one that points to our server first. You can't "hide" the URL tracking link, like you can with HTML emails. Instead, we have to redirect your recipients to a page we can monitor before…

    http://eepurl.com/hcFu

  • Can I download a file with combined reports, not just one for each campaign?

    You're looking for our B.A.R.F. download: that's a Big A$$ Report File that you can download from the Reports page. It shows you all your stats across all your campaigns in one really big spreadsheet. We put it together when we heard that a lot of you were creating spreadsheets…

    http://eepurl.com/haEw

  • How can I segment my list based on my subscribers’ locations?

    Using Geolocation Tracking in MailChimp, you can send to a segment of your list based on your subscribers' locations. On the Recipients step of the Campaign Builder, choose send to segment for the list you want to send a targeted email to. For your segmenting conditions, choose Location / is…

    http://eepurl.com/hz9h

  • What is Time Warp and how do I use it?

    Time Warp is a campaign scheduling feature available for all paid accounts (monthly or pay as you go) that allows you to select a delivery time, and have your campaign delivered to recipients at that time, in their time zone. Instead of sending campaigns all at once, Time Warp delivers…

    http://eepurl.com/iAgs

  • How can I download my unsubscribe or bounce list?

    Download Unsubscribed or Cleaned Addresses For a Single List Go to the Lists page. Click View for the list you're working with. Select view all subscribers. In the drop down, choose to view subscribed, unsubscribed or cleaned addresses for the list. view your list members Click the download link to…

    http://eepurl.com/hcGG

  • How do you determine the Top Locations noted on my list dashboard?

    MailChimp uses Geolocation tracking to determine where in the world your subscribers are coming from. To determine the location of your subscribers, MailChimp gathers data from wireless router access points and other service providers. We will send the IP address information that we gather to a geolocation service provider to…

    http://eepurl.com/K6pH

  • What do eepurl activity stats tell me?

    The EepUrl Activity section is the part of your Social Stats that lets you see where in the world people are reading your campaigns. Whenever one of your subscribers share your campaign’s eepurl (campaign archive link) via twitter, Facebook, their blog, or anywhere, we’ll show you on our handy map…

    http://eepurl.com/7AaA

  • How accurate is open tracking?

    We track "opens" in your email by placing a tiny, transparent graphic at the bottom of your message. Whenever that graphic is downloaded from our server, we know that the email was "opened." There are obvious drawbacks to this method. For one, it only works in HTML email (we obviously…

    http://eepurl.com/gY6j

  • Can I export all of my data from my account?

    We work really hard to keep your account safe, but we can't protect against some things like accidental list deletions. You can easily create and keep a backup of your entire account to safeguard your information. Exporting your account preserves all of your account information like templates, campaigns, campaign stats…

    http://eepurl.com/ddfWM

  • Can I print my campaign reports?

    Yes, you can! Simply go to Reports in your MailChimp account. Then click View Report for the campaign that you want to print. You'll see the print button under the name of your campaign. This will bring up a new screen with your extra fancy report, including all of your…

    http://eepurl.com/hcG0

  • Are forwarded emails tracked?

    If someone forwards an email, it would be tracked under total opens & clicks as long as the tracker code isn't broken when forwarded. Some email clients don't handle forwarding well and could mangle the code when resending. The unique open count would only apply to the original recipient opening…

    http://eepurl.com/hcO0

  • Can I see who clicked on a link in my campaign?

    Here's how you see which subscribers clicked on a link in your campaigns: Go to your Reports tab. Click on the title of the campaign reports you want to view. Hover over Subscriber Activity and click on URLs Clicked. This will bring up a list of links and number of…

    http://eepurl.com/YyQc

  • Transactional Reports Overview

    If you're sending emails through the Amazon SES integration and MailChimp's API, we do provide some reports for you. Once you've been approved and can start sending emails through Amazon SES, you'll be able to review your Transactional Reports under the Reports page in MailChimp. Available Reports Overview line graph…

    http://eepurl.com/ctlUv

  • Why aren’t my Google Analytics reports working?

    If you see that your Google Analytics reports are not populating, there are several things that can cause that to happen. Was your Google Analytics account configured before the campaign went out? Google Analytics doesn't work retroactively. The Google Analytics account has to be set up and configured before the…

    http://eepurl.com/gON4

  • Can I extract, export, download or share my stats/reports from MailChimp?

    Yes, you can! Here are several options for exporting your reports. To download your report for a specific campaign, go to Reports > find the campaign whose reports you want to download > click on the Excel icon to the right of your campaign title. You can also download all…

    http://eepurl.com/hcu5

  • How do I know who reported my email as spam?

    Abuse complaints can be found in your campaign reports. Go to Reports. Click on the title of the campaign you want to review. On the overview page, you will see a box with your complaints. If you click on complaints, you'll see which email addresses registered an abuse compliant. You…

    http://eepurl.com/gYz0

  • Can I see which subscribers didn’t open a campaign?

    Here's how you see who's opened one of your campaigns: Go to your Reports tab. Click on the title of the campaign reports you want to view. Hover over Subscriber Activity and click on Didn't Open. This will pull up a list all of the subscribers who didn't open your…

    http://eepurl.com/YwxQ

  • How would I manually code my Google Analytics tracking?

    If you want to manually code your Google Analytics tracking (for instance if you don't want this tracking on your plain text emails) see these resources from Google: You would want to use Google's URL generator page: http://www.google.com/support/googleanalytics/bin/answer.py?answer=55578&hl=en How do I tag my links? http://www.google.com/support/googleanalytics/bin/answer.py?answer=55518

    http://eepurl.com/g6s4

  • Why weren’t opens reported on my campaign?

    When you see that you have zero opens for a campaign, first check and make sure that you have tracking selected for that campaign. Look on the report page for "tracking disabled" or "tracking enabled" noted by going to Reports > Subscriber Activity > Trends. In HTML campaigns, when you…

    http://eepurl.com/hcB_

  • How do I see who liked my campaign on Facebook?

    If you add a Facebook "Like" button on your campaigns or links, we track the number of Likes in the reports area of your MailChimp account. To see your Like stats: Go to your reports tab. Click view reports for the campaign that you sent out with the Like button…

    http://eepurl.com/I55t

  • How do I link my MailChimp activity to my Google Calendar?

    If your organization sends lots of email campaigns throughout the year and has lots of drafts and scheduled campaigns that span across many months, you'll like this. You can now see all your sent and scheduled MailChimp campaigns in Google Calendar and Apple's iCal. Here's how to do it. Go…

    http://eepurl.com/hctN

  • Can I get a report of opens and clicks by user?

    Want to see each list member's individual activity? Follow these steps in your account: Go to your Lists Tab. Click on "view list". On the next page, you'll see a search box for subscribers. Search by email address, a part of an email address, their domain, or the name of…

    http://eepurl.com/hcEH

  • Can I add tracking to my campaign archives or my “view in browser” link?

    You can add Google Analytics to your archived version of your Campaign by following these steps: Go to your Lists Tab. Select View List. Open the list tools tab to get to the menu page. Click on Google Analytics on Archive/List Pages. Once you're on the screen, just give us…

    http://eepurl.com/hcXP

  • How can I view my campaign’s Facebook comments?

    To view the comments from Facebook on your campaign archive: Go to your Reports tab. Click on the title of the campaign. Go to Social Stats. Scroll down to the bottom of the page and you'll see the comments on your campaign.

    http://eepurl.com/5Rt-

  • Why aren’t my report stats updating?

    In most cases, what you're seeing is that opens go into a job queue to be processed before they are shown on your account. Clicks get logged right away and do not go through the same process as opens. So, you may see some clicks right away, but very few…

    http://eepurl.com/hN6x

  • How often are MailChimp’s reports refreshed?

    Open stats are updated every 15-30 minutes, but sometimes it can take a little longer to update these stats when MailChimp is exceptionally busy. Clicks get logged right away and do not go through the same process as opens. So you may see some clicks right away, but very few…

    http://eepurl.com/XYBU

  • Troubleshooting SocialPro stats

    If your Social Pro stats don't look right to you, or if you're on your own list and you aren't seeing your data being pulled in, there are a few things that could be causing that. Here are some possible causes: First check to make sure that Social Pro has…

    http://eepurl.com/X6x2

  • How accurate are Geolocation Tracking and time zones in MailChimp?

    Geolocation To determine the location of your subscribers, MailChimp gathers data from wireless router access points and other service providers. We will send the IP address information that we gather to a geolocation service provider to get an estimate of your recipients' locations. The accuracy of these locations can vary…

    http://eepurl.com/hAad

  • Where can I see the simple poll results in my account?

    Once you’ve sent your email and are ready to take a look at your *|POLL|* survey results, you’ll find them on the Report tab under Advanced Reports (Reports > click on the title of your campaign > Advanced Reports).Advance Reports

    http://eepurl.com/iDlS

  • Why do my User Agents stats show so many iPhones?

    You're seeing a lot of iPhone opens in your User Agents stats because iPhones open emails differently than other email applications. We use a tiny, one pixel graphic (or web beacon) that gets downloaded when a subscriber turns on images to track which emails have been opened and which haven't.…

    http://eepurl.com/gWsT5

  • Can I choose not to receive out of office replies and other messages?

    There is no way to outright not receive those types of responses to your campaign as those are real replies to your email and are totally sent outside of MailChimp direct from your recipients email to your email. If there are too many emails coming to your inbox, you may…

    http://eepurl.com/hcTx

  • I’m clicking on a link in my campaign, but that click isn’t getting noted in the reports.

    Some possible reasons why the click isn't getting reported are as follows: The reports my be a little slow to populate, give it just a bit more time for your click to reflect in the account. System tags such as *|ARCHIVE|*, *|UPDATE_PROFILE|*, and *|UNSUB|* are not tracked in the campaign…

    http://eepurl.com/sInv

  • Can I see a report of my campaign opens & clicks over time?

    Yes, you'll find this chart under your Reports page for each campaign. Go to Reports > click on the title of any campaign > Subscriber Activity > Trends. You'll see a chart of Opens & Clicks Over Time, Opened the Most and Most Clicked URLs. Note that this graph only…

    http://eepurl.com/hcCl

  • How do you get the IP address and location of my list members?

    We gather the IP addresses of your list members through the IP address reported when they sign up for your newsletter or when they open or click a campaign. We use the location of that IP address to determine a location for each list member. The location/IP address should modify…

    http://eepurl.com/hfVx

  • Can I see when my subscribers last updated their preferences?

    Yes, you can. And you can even segment your list based on when your recipient last updated their profile. You can find these stats in your subscriber's profile by going to Lists > View List > Subscribers and Last Changed will be a default column in your list. To set…

    http://eepurl.com/6us6

  • Are clicks on the social share links included in the campaign reports?

    The archive version used on the the social share links are not included in the general campaign reports. However you do have a couple of options to track social sharing: You can track tweets and retweets right in your account. See how MailChimp does that. You can add Google Analytics…

    http://eepurl.com/hcH7

  • How do I turn on Ecommerce360 tracking on my campaigns?

    To turn on Ecommerce360 on your campaigns, go to the Setup step of the Campaign Builder. On the bottom of the right hand column, click on advanced tracking options to expand the options. You'll then see the check box to select to record orders from your E-commerce Store that will…

    http://eepurl.com/hcqq

  • How can I turn off click tracking?

    For all free accounts and new paid accounts, click tracking must be enabled as a compliance requirement. The ability to turn off click tracking in paid accounts is available once you've sent a few campaigns that don't generate a compliance history. The click tracking controls can be found on the Setup step of the Campaign Builder.

    http://eepurl.com/cCJ_U

  • How do I view reports for my autoresponder campaigns?

    When you send an autoresponder email, you'll find the report under the Autoresponder tab not the Report tab. Clicking on the number listed in the Sent column will take you to an overview report. This shows the number of opens, who opened, clicks and other general stats. Clicking on the…

    http://eepurl.com/hcPJ

  • Can I add ClickTale to my campaigns?

    If you're currently using ClickTale to get an in-depth view of visitor interaction on your website, you can easily add ClickTale tracking to your email campaigns and gain insight in to how subscribers interact with your email content. To Add ClickTale Tracking To Your Campaigns: Log in to your MailChimp…

    http://eepurl.com/ffzXg

  • How do I view the bounce information for my campaign?

    To view your bounces go to the Reports page in MailChimp To the right of your campaign title you'll see the number of bounces. If the number of bounces is greater than zero, the number will be a link to your bounce reports. The next page will be "who bounced"…

    http://eepurl.com/hcIX

  • I’m getting bounce reports when people try to sign up on my list.

    If you're seeing bounce notices related to your signup forms in the email account tied to your list, you would want to look at these possible scenarios to determine what's up. The bounces generally start with: Hello, this is the PowerMTA mail server on s73419.mcserver02.net. Two things could be happening…

    http://eepurl.com/hcLP

  • How do I manually pick the winner for my A/B split campaign?

    If you want to check out your A/B split campaign stats before the campaign gets sent to the winner, you can choose on the A/B Split step of the Campaign Builder to send to the winning group manually. To view your A/B split campaign reports and pick the winner, go…

    http://eepurl.com/8mYY

  • How does MailChimp determine the sentiment on Facebook comments?

    You can learn more about sentiment analysis over at the sentiment analysis wikipedia entry. In general, one liners like "You Rock!" don't carry enough weight to get a rating either way. We've found that a positive sentiment is somewhat driven by emoticons, like smiley faces and hearts <3, but also…

    http://eepurl.com/cw9O6

  • How long does it take to see Google Analytics 360 Data for my Campaign?

    After sending a campaign with Google Analytics 360 enabled, it can take up to 36 hours for you to start seeing results from the campaign. This is due to it taking time for Google to populate those results, as well as time for MailChimp to receive and populate them. If…

    http://eepurl.com/gON2

  • How can I view who opened my campaigns?

    Here's how you see who's opened one of your campaigns: Go to your Reports Tab.Click on the title of the campaign reports you want to view. Hover over Subscriber Activity and click on Opened. This will pull up a list all of the subscribers who opened your campaign.

    http://eepurl.com/hcnZ

  • Does the Opens by Location map show “recipients who opened” or “total opens”?

    The Opens by Location map shows total opens. If your subscribers are US or UK based, the Opens By Location can show you where your subscribers are located by zipcode. This can help you created messages that are geo-tailored or special offers by region. Or just let you know where…

    http://eepurl.com/hcEO

  • How do I view the reports for my A/B split campaign?

    To view your A/B split campaign reports go to your Reports tab and click on the title of the A/B split campaign. On the overview page you'll see a link to "A/B split results". There we will display a side by side rundown of your campaign's stats. If you have…

    http://eepurl.com/8m3o

  • What information is shown on the campaign performance overview graph?

    The main line graph on your subscriber activity page shows the open and click percentages for the past 30 campaigns that have been sent to a list of 20 or more recipients. We do this so your test campaigns do not affect your reports graph.

    http://eepurl.com/hcnP

  • Where do I see the Time Warp reports and what do they mean?

    On the reports tab, click on the title of the campaign you sent out with the Time Warp scheduling option. You'll see the Time Warp header on this page (click to access the reports): When you TimeWarp your campaigns, you’ll want to remember that depending on how geographically widespread your…

    http://eepurl.com/hxQ5

  • Getting Your Amazon AWS Access Identifiers

    Getting Your Amazon AWS Access Identifiers First, sign up for SES. Go to http://aws.amazon.com/ses and click Sign Up for Amazon SES. Go to http://aws.amazon.com, click Account. Then, click Security Credentials. Navigate to the Access Credentials section of the page, and click the Access Keys tab. Follow the on-screen instructions to…

    http://eepurl.com/cr7Xf

  • If I share my campaign on Twitter, can I see who talked about or retweeted my campaign?

    Yes, we do have some reports based on your campaign's Twitter activity. When someone shares your campaign archive link you can see: How many people tweeted about the campaign. How many people re-tweeted. Who the tweeters are (and the actual tweet they posted). Timeline of tweetage from original tweet. To…

    http://eepurl.com/hcLy

  • If someone forwards my survey email to a friend, will I see their survey results?

    If your recipients use the forward to a friend tool to send a copy of your campaign that contains a SurveyGizmo survey to a friend, you will see the friend's survey results in the summary in MailChimp as well as the full results within SurveyGizmo.

    http://eepurl.com/hcnA

  • Can I see my SurveyGizmo survey results in MailChimp?

    Yes, you can see an overview of your SurveyGizmo survey right on the reports page in your MailChimp account. Just go to the Reports Tab and click on your SurveyGizmo campaign title to bring up its reports. Choose Advance Reports and your survey results will be at the bottom of the page.

    http://eepurl.com/hcWT

  • If I create a link to a document you’re hosting, do you track clicks to it?

    Yep, is the simple answer. If you have MailChimp host a document for you, we will track the clicks to that document.

    http://eepurl.com/hcnu

  • Can I see my Eventbrite stats in my MailChimp account?

    Yes, you can see an overview of your Eventbrite information right on the reports page in your MailChimp account. Just go to the Reports Tab and click on the Eventbrite invitation campaign title to bring up the reports. The event results will be under your advanced reports tab.

    http://eepurl.com/hcWN

  • What happens to the associated campaign if I delete a list?

    If you delete a list associated with a campaign, the campaign will remain in the account, but all links, system tags (like unsubscribe) will stop working and no more reports will be collected on that campaign. The general life of a campaign is 30-45 days, so it's best to leave…

    http://eepurl.com/hcz1

  • Why is the Industry Average in Chimp Charts different from the stats in my account?

    The stats in the app are real-time, so those will be the most up to date statistics. The stats on the product web site (Chimp Charts) are occasionally updated. This is why you'll sometimes see a difference in the numbers.

    http://eepurl.com/hcxJ

  • Why can’t I use Time Warp on RSS to email campaigns?

    If you think about this hard enough (we're still thinking about it), you’ll understand why this wasn’t something we could add to our RSS-to-email campaigns (although that would be super cool). It’s possible for someone to update their RSS feed (blog) with a new post before a TimeWarped campaign has even completed sending. Yep. That would warp the time-space continuum.

    http://eepurl.com/hxDC

  • What does the “who was sent” report include?

    The "who was sent" report includes each recipient that the campaign was sent to that did not bounce and is not still waiting to be sent. This can be really handy if you sent to a segment of your list and you want to refresh your memory on who got…

    http://eepurl.com/hcUi

  • My A/B split campaign sent to the loser!

    The A/B split campaign will always be sent to the winner at the time you selected the final group to be sent out. Note that when more stats come in for your campaign the winner can change after the final group email has been sent. To avoid this, always make…

    http://eepurl.com/hcGY

  • If someone views my e-newsletter in their email’s preview pane, does that count as an open?

    As long as your recipients selected to download images in their preview pane, it will count as an open.

    http://eepurl.com/hcSX

  • Where do you get the information to calculate my list average?

    The list average notated on your reports page is simply how the list you have attached to this campaign is performing against your own campaigns.

    http://eepurl.com/hcv9

  • Why do you track the IP address of my list members?

    We track the IP address and location of your list members to provide you with more detail for targeting marketing to people who sign up for your list. You can segment based on your recipients' locations or you can send out your campaign to your whole list based on your recipients' noted time zones. Related Videos

    http://eepurl.com/hfVw

  • The code for my links is showing up in the content for my recipients.

    What is happening here is that your recipient's spam filter is affecting the links and popping the "suspicious" redirect link code from our tracking up into the content itself. The way to test this is to send a copy of the campaign to this recipient with the tracking turned off…

    http://eepurl.com/gW6N

  • How accurate is your opens by location map?

    The data we collect under the "opens by location" map is driven by the IP address of the person opening the e-mail. In some cases, we were able to determine that the recipient opening the e-mail is in the US, but not able to determine the state. We use the…

    http://eepurl.com/gY6k

  • How long does it take to populate the SurveyGizmo replies?

    Generally it's just a matter of minutes for SurveyGizmo to report information to us. If you've waited over 30 minutes for results, it's probably best to contact our support team and have someone look into the issue.

    http://eepurl.com/hcC4

  • Do you track system tags in the campaign statistics?

    System tags such as *|ARCHIVE|*, *|UPDATE_PROFILE|*, *|FOWARD|*, *|REWARDS|*, *|UNSUB|* , etc are not tracked in the campaign reports. Also, links that contain a Merge tag, for example: <a href="*|MERGE3|*>Clickable Text Here</a> cannot be counted towards your campaign stats.

    http://eepurl.com/hcoR

  • Can I export a list of all the bounce reasons?

    Allowing the exporting of all the bounce reasons would unfortunately not be a possibility. Each time you look at a bounce reason you're looking at a separate text file for each bounce. Allowing a bundle of text files to be downloaded in that fashion would be a drag on the…

    http://eepurl.com/hcGJ

  • I’ve sent some campaigns, but my list average is still reading zero?

    The list average report is not a real-time value so you may not see it updating right away. We update those list average stats about once or twice per month. It's actually a somewhat intensive thing to calculate. For any list that's only a few weeks old the list average…

    http://eepurl.com/hcU0

  • If I delete my SurveyGizmo survey, will the survey results stay in MailChimp?

    If you delete your SurveyGizmo survey, the survey results will also be removed from your MailChimp reports.

    http://eepurl.com/hc1k

  • How long is the bounce information for my campaign stored?

    Bounce information and headers are stored for 30 days. It's important that you check your bounces right away to ensure no valid emails bounced, that there were no syntax errors, and that you've manually cleaned your internal database if you need to.

    http://eepurl.com/hcOd

  • If my recipient is on vacation are they going to be removed from my list?

    If you're receiving a email returned into your own email account noting that someone is on vacation or is out of the office, that address is not necessarily getting noted as a soft bounce in MailChimp. Most of your recipients' servers should be set up to NOT report to us…

    http://eepurl.com/hcnN

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