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  • How do I add a MailChimp signup form to my Facebook Page?

    The MailChimp Facebook application allows you to add your list signup form to any Page you administer and auto-post your campaigns to those Pages or your personal profile. Below we show you how to set up the integration and add signup forms to your Pages. Contents Integrate MailChimp and Facebook…

    http://eepurl.com/J4gD

  • How do I add a Facebook like button to my campaigns?

    We made this totally easy with the use of a merge tag. *|FACEBOOK:LIKE|* Just type that merge tag into your campaign, wherever you like - just like regular text, and send your campaign as usual. We'll add the famous "Like" button wherever you place the merge tag. When the sent…

    http://eepurl.com/HQj7

  • How can someone comment on my campaign archives?

    To enable Facebook comments on your campaign archives, go to the Setup step of the Campaign Builder and select the allow Facebook comments option. This will turn on the campaign archive toolbar so that your subscribers can comment on your campaigns. After you enable comments, whenever your recipients look at…

    http://eepurl.com/5TYk

  • Facebook Merge Tag Cheatsheet

    Merge Tags for Like Buttons *|FACEBOOK:LIKE|* Add this merge tag into your campaign, wherever you like - just like regular text, and send your campaign as usual. We'll add the famous "Like" button wherever you place the merge tag. See Example *|FACEBOOK:LIKE:URL|* Allows your subscribers to like a particular link…

    http://eepurl.com/Jp3n

  • What’s included on the archive bar?

    The archive bar is a toolbar that is displayed across the archived version of your email that makes it easy to share your campaign on various social networks, see past issue or translate your campaign into other languages. To activate (or deactivate) the archive bar: Go to Lists > Settings…

    http://eepurl.com/brzSv

  • How can I add a Facebook “like” button for my page to my campaigns?

    With the *|FACEBOOK:LIKE:URL|* merge tag, you can allow your subscribers to like your Facebook page directly from your campaigns. Here's how you set up the Like merge tag: In the Design step of the Campaign Builder, edit the region where you want your Like button. Add some text such as…

    http://eepurl.com/loC5

  • What is SocialPro and how do I get that feature?

    SocialPro is an optional add-on for your list which allows you to gather publicly available social data about your subscribers so you can learn more about them, find out who's the most connected, and who your most loyal fans are. You can use this information to send targeted emails to…

    http://eepurl.com/HQ2d

  • The “like us on Facebook” link on your template doesn’t work. What should I do?

    In some of our templates, we include a Facebook icon with a "Friend on Facebook" link. The link might be in the sidebar, or in the footer region, depending on the template you're using. The link automatically gets the URL for your integrated Facebook Profile. Just head to Account >…

    http://eepurl.com/lkC9

  • How do I disconnect my Facebook - MailChimp connection?

    Disconnecting the Facebook / MailChimp Integration The MailChimp Facebook application offers a few different functions, so how you disconnect will rely on what functionality you're trying to disable. Contents I want to remove a signup form from one or more of my Pages! How do I disconnect everything? I want…

    http://eepurl.com/Kjin

  • Troubleshooting the MailChimp signup form page on Facebook

    If you're running into problems setting up a MailChimp signup form on your Facebook page, there could be a cookie/caching issue affecting the setup. If your browser is holding onto old cookies, the MailChimp/Facebook integration will fail to set up completely. Try the following steps to clear your cache and…

    http://eepurl.com/dxdyb

  • Twitter Merge Tag Cheatsheet

    Merge Tags for Profiles If you've integrated with a Twitter account, you can use the below merge tags in include information from your Twitter profile. To set up the integration or verify which Twitter account is connected, go to Account > Integrations > Twitter. *|TWITTER:FULLPROFILE|* This merge tag will bring…

    http://eepurl.com/hcxi

  • How can I choose the image thumbnail that shows up on Facebook?

    If you're using our Templates Setting the Facebook thumbnail when using our templates does require a bit of coding in the source of the campaign. To set that up simply follow these steps: Add the image you'd like to use to the campaign. Click the source button on the edit…

    http://eepurl.com/QokP

  • How do I post my campaigns directly to my Facebook Page or profile?

    With the MailChimp Facebook Application, you can automatically post a link to your campaigns on your personal Facebook profile, or any Page that you administer with just a few quick clicks in your campaign set up! Below we'll show you how! On the Setup step of the Campaign Builder, if…

    http://eepurl.com/OmEf

  • Why doesn’t the “Follow us on Twitter” link in your template work?

    In some of our templates, we include a Twitter icon with a "Follow on Twitter" link. The link might be in the sidebar, or in the footer region, depending on the template you're using. This link automatically points to the URL for your integrated Twitter account. If you have a…

    http://eepurl.com/lkiX

  • Merge Tag Cheatsheet for Campaigns

    You can personalize, or customize, your MailChimp campaigns through the use of merge tags. Learn More Here. Merge tags are either system tags that MailChimp provides or they're tags that are automatically created when you add fields to your list. All of our available merge tags can be used on…

    http://eepurl.com/ctuUj

  • How can I add links to allow my subscribers to share my campaign on social networks?

    The *|MC:SHARE|* merge tag adds a series of social sharing links to your campaign to let your subscribers quickly share the campaign on various social networking sites like Twitter, Facebook, Google, reddit, LinkedIn and others. Just add it in your footer or another spot where you'd like the icons to…

    http://eepurl.com/hcoM

  • Can I choose which social networking site links I want to share on my campaign?

    It's easy to add social sharing to your campaign with merge tags. If you want to place all the social sharing sites that MailChimp provides on your campaign, you simply have to use the *|MC:SHARE|* tag which would look like this: To add individual sites, use the format *|SHARE:SITE_NAME1,SITE_NAME2|* For…

    http://eepurl.com/hcHp

  • Can I create a MailChimp list from my Facebook followers?

    Sometimes people just want to follow your updates on Facebook, rather than get your information from two different sources. If you're really proud of your email newsletter, you can add a signup form to your Facebook page to encourage your followers to also sign up for your newsletter. Going to…

    http://eepurl.com/btzOv

  • How much is MailChimp’s SocialPro feature?

    SocialPro is a paid monthly subscription that's applied to your account on a per-list basis.The price is 20% of the cost of each list you want to apply SocialPro to. Here's an example: Say you've got 40,000 subscribers in your MailChimp account, and they're spread across several lists. But, you…

    http://eepurl.com/HP2b

  • What is a Klout Score?

    Klout is a service that measures your overall online influence, based on a number of factors linked to your Twitter account. Scores range from 1-100, and the higher the score, the wider and stronger your sphere of influence. In determining your score, Klout takes roughly 25 different metrics into account…

    http://eepurl.com/523k

  • How do I disable Facebook comments?

    To disable Facebook comments, go to the Setup step of the Campaign Builder and deselect the allow facebook comments option. Note This option cannot be removed once a campaign has been sent. If you need to delete comments on your campaign archive you can do some by going to Reports…

    http://eepurl.com/55tQ

  • Can my recipients Like specific links or images in my campaign?

    With the *|FACEBOOK:LIKE:URL|* merge tag, you can allow your subscribers to like a particular link in your campaign. To use the merge tag, you'll have to set up your actual link or image or whatever you want your recipients to like in addition to the URL Like tag. Here's instructions…

    http://eepurl.com/52ao

  • How do I delete Facebook comments from my archive?

    Facebook comments cannot be moderated before they show on your archive, but they can be deleted in social stats area if needed. To delete Facebook comments, go to your Reports tab. Click on the title of the campaign archive on which the comments were posted. Go to Social Stats. Scroll…

    http://eepurl.com/55us

  • How do I send a Facebook event campaign to my subscribers?

    To create a campaign based on your Facebook event, take the following steps: Create a new campaign and follow the setup steps in your MailChimp account. On the Design step of the Campaign Builder, select Designer Template > AutoConnect > Facebook Events. We'll show you all the events that you…

    http://eepurl.com/75OE

  • How do I change which Twitter account my campaigns post to?

    If you choose to auto-tweet your campaigns, we'll default to the Twitter account integrated for the list you're sending to. If you don't have a list-specific Twitter account set up, the fall-back option is the Account Default Twitter account. Here's how you can change which Twitter accounts are integrated with…

    http://eepurl.com/hcOj

  • What do eepurl activity stats tell me?

    The EepUrl Activity section is the part of your Social Stats that lets you see where in the world people are reading your campaigns. Whenever one of your subscribers share your campaign’s eepurl (campaign archive link) via twitter, Facebook, their blog, or anywhere, we’ll show you on our handy map…

    http://eepurl.com/7AaA

  • If I edit my signup form in MailChimp, do the changes automatically post to Facebook?

    If you're using MailChimp's Facebook Application and you have your signup forms on your Pages, you would make all edits to your signup form the usual way in MailChimp. You'll find your signup forms under MailChimp > Lists > Forms. Once you make changes to your forms in MailChimp, we'll…

    http://eepurl.com/L4Y_

  • How do I add a MailChimp signup form to my Facebook Profile?

    Facebook has removed the ability to add tabs to personal profiles so we no longer have a way to offer a signup form for your Profile. Signup forms will now only be allowed on Business and Fan Pages. Facebook removed any existing tabs on personal profiles in November of 2010.…

    http://eepurl.com/L2mV

  • Can I set up automatic tweets of my campaign archive links?

    Yes! You can check a box when creating your campaign to set up an auto-tweet to your integrated Twitter account. Here's how: On the Setup step of the Campaign Builder, check the option to auto-tweet campaign as to set up the tweet. We'll show you the username for the Twitter…

    http://eepurl.com/hcow

  • Can people follow my twitter feed directly from my campaigns?

    Yes, they can! Using either the *|TWITTER:FULLPROFILE|* or *|TWITTER:PROFILE|* will pull in a follow button that your recipients can click on directly from your campaign. Twitter Merge Tag Cheatsheet (an explanation of what those tags pull in).

    http://eepurl.com/hcFH

  • How do I send a campaign to subscribers who use social networking sites?

    With our optional SocialPro add-on, you can get information about your subscribers including whether they're on certain social networking sites. This information can then be used to send special Facebook-only or Twitter-only specials, or to invite people who aren't on those sites to join you! Activate SocialPro Before you get…

    http://eepurl.com/T4ko

  • How can I share some info from Twitter on my campaigns?

    Using MailChimp's Twitter Template If you're a heavy Twitter user like us, we made this just for you. <3 On the Design step of the Campaign Builder, choose Designer Templates. On the left side, click on the Auto-Connect category and scroll down to the Twitter template. On the next screen…

    http://eepurl.com/hcJO

  • If I “Like” a campaign, will my personal information in the newsletter show up on Facebook?

    Your personal information that shows up in an email campaign in your own email account (or your recipient's own email account) will not be shared with anyone when you Like a campaign on Facebook or share a campaign archive link on Twitter or any other site. When you Like a…

    http://eepurl.com/btBvP

  • How do I see who liked my campaign on Facebook?

    If you add a Facebook "Like" button on your campaigns or links, we track the number of Likes in the reports area of your MailChimp account. To see your Like stats: Go to your reports tab. Click view reports for the campaign that you sent out with the Like button…

    http://eepurl.com/I55t

  • How do I assign a different list to each of my Facebook Pages?

    In your MailChimp account, go to Account > Integrations. Click Facebook to open the Facebook integration details. In the configure page drop down menu, choose the Page you want to configure. In the list to use drop down menu, choose which list's form you want on this page. If you…

    http://eepurl.com/KkzP

  • How do I remove the SocialPro add on?

    If you find that the SocialPro add-on is not for you, or if you just need to take it off certain lists that you manage, you can turn off the feature in your account. To do so, go to Account > Add-Ons. Under SocialPro, you'll see a remove button for…

    http://eepurl.com/L3gZ

  • How can I view my campaign’s Facebook comments?

    To view the comments from Facebook on your campaign archive: Go to your Reports tab. Click on the title of the campaign. Go to Social Stats. Scroll down to the bottom of the page and you'll see the comments on your campaign.

    http://eepurl.com/5Rt-

  • How do you determine my recipients’ Influence Ratings?

    If you've got SocialPro enabled for your list, MailChimp will provide Influence Ratings for your subscribers as a measure of their online influence across their social network(s). The rating is determined by a few different factors: Whether the subscriber is a member of a social network and which social network(s)…

    http://eepurl.com/HU4x

  • How can I place a link to my campaign on social networking sites?

    After you've sent your campaign (to a list - not using the test button), you'll see a link under the Campaign Title called social share. Click on that link to bring up options to share your campaign archive link (the view in browser link) on Twitter, Facebook, Myspace, Stumbleupon, Digg,…

    http://eepurl.com/hcxH

  • How often are MailChimp’s reports refreshed?

    Open stats are updated every 15-30 minutes, but sometimes it can take a little longer to update these stats when MailChimp is exceptionally busy. Clicks get logged right away and do not go through the same process as opens. So you may see some clicks right away, but very few…

    http://eepurl.com/XYBU

  • Troubleshooting SocialPro stats

    If your Social Pro stats don't look right to you, or if you're on your own list and you aren't seeing your data being pulled in, there are a few things that could be causing that. Here are some possible causes: First check to make sure that Social Pro has…

    http://eepurl.com/X6x2

  • How do I send a campaign to people who don’t follow me on Twitter?

    With our optional SocialPro add-on, you can get information about your subscribers including whether they're on Twitter and whether they're following you on Twitter. This information can then be used to segment and send to just subscribers who are on Twitter but aren't following you. Activate SocialPro Before you get…

    http://eepurl.com/T3_c

  • How does Rapportive work with MailChimp?

    Rapportive is a Gmail browser plugin that turns your inbox into a mini social CRM. With Rapportive installed in your browser, you can click or hover your mouse over a customer's name and the Rapportive panel will display information about your customer such as a photo, a brief bio, recent…

    http://eepurl.com/UKwA

  • What do I do if I get an error message in Facebook indicating that I don’t have a signup form yet?

    If you see this error on Facebook, it just means no list has been chosen for your Page just yet. In your MailChimp account, go to Account > Integrations. Click Facebook to open the Facebook integration details. In the configure page drop down menu, choose the Page you want to…

    http://eepurl.com/Jy05

  • How can I reply to someone’s comment on my campaign archives?

    To reply to a subscriber's comment from Facebook on your campaign archive: Go to your Reports tab. Click on the title of the campaign you want to view the stats for. Go to Social Stats. Scroll down to the bottom of the page and you'll see the comments on your…

    http://eepurl.com/_cHY

  • How do I get an archive of my campaigns through an RSS feed?

    You can get an RSS feed of all the campaigns being sent to a specific list by clicking on the RSS button at the top of the archive for a campaign sent to that list. If you add that RSS feed address to your feed reader, whenever a campaign is…

    http://eepurl.com/hco5

  • How can I turn off the automatic tweeting of my campaigns?

    If you want to completely turn off the auto tweet option This can easily be done from the Twitter side by going to Settings > Applications and revoking our authorization - Once you've revoked access at Twitter, it doesn't matter if you have "auto-tweet" turned on - our call will…

    http://eepurl.com/hcJi

  • How does MailChimp determine the sentiment on Facebook comments?

    You can learn more about sentiment analysis over at the sentiment analysis wikipedia entry. In general, one liners like "You Rock!" don't carry enough weight to get a rating either way. We've found that a positive sentiment is somewhat driven by emoticons, like smiley faces and hearts <3, but also…

    http://eepurl.com/cw9O6

  • Can I let my subscribers share one post from my RSS to email campaign instead of the whole campaign?

    Yes, you can do this with the help of the *|RSSITEM:SHARE|* merge tag. Using this tag allows your subscribers to share individual articles in your RSS feed, as opposed to sharing the entire email newsletter. So if your code looks like this: Your final emails will look like this (without…

    http://eepurl.com/msCn

  • How do I segment my list by the age or gender of my recipients?

    If you're using MailChimp's SocialPro add-on, we will be able to provide gender and age information on your recipients who publicly share that information on the web. With that information, you can set segments to target your list. You can view segments in your list area, or choose the segment…

    http://eepurl.com/HSon

  • I have two related twitter accounts, can I pull in content from both accounts in one email campaign?

    Yes, you can. To do so, you can use the Twitter merge tag *|TWITTER:PROFILE:twitterusername|* to pull in each specific profile. You can place these tags in the sidebar, or footer or wherever you like in your campaigns. And they will show up like this on your campaign Note Only publicly…

    http://eepurl.com/hcDW

  • If I share my campaign on Twitter, can I see who talked about or retweeted my campaign?

    Yes, we do have some reports based on your campaign's Twitter activity. When someone shares your campaign archive link you can see: How many people tweeted about the campaign. How many people re-tweeted. Who the tweeters are (and the actual tweet they posted). Timeline of tweetage from original tweet. To…

    http://eepurl.com/hcLy

  • How did you get a picture of my subscriber?

    As magical as we are, we can't pull an image of your subscriber out of thin air (nor is Freddie stalking them), but we do know who to ask. For all accounts (paid or free), to display a picture of your subscriber, we use Gravatar to display your subscriber's image.…

    http://eepurl.com/HQih

  • How do my Twitter Merge Tags work on campaign archives or sent campaigns?

    The background, avatar, follower count and displayed tweets will update as the original twitter feed is updated. So if you get more followers or add more tweets, the archives and campaigns in your recipient's mailboxes will display current twitter information.

    http://eepurl.com/hc19

  • I’m only seeing the default Twitter background or a link to my profile.

    If you're using MailChimp's Twitter Merge Tags and you don't see your content as expected, in most cases if you visit Twitter, you'll see a fail whale in action. In other words - Twitter is down. If Twitter is NOT down, the merge tag may be be incorrectly set up…

    http://eepurl.com/hcTU

  • How does Flowtown work with MailChimp?

    Flowtown is a service that lets you import an email list and then cross-references that data with public social profiles. When you toss that into the MailChimp list, you can send targeted messages and offers to subscribers who are more "influential" or "social". It might even help your brand, or…

    http://eepurl.com/iDK9

  • Can I limit the number of tweets that show on my campaigns?

    Yes, using one of our awesome twitter merge tags! *|TWITTER:TWEETSXX|* will show you a number of your latest tweets, so |TWITTER:TWEETS3| will show the latest 3 tweets instead of 5. Or, if you want to just show your Twitter favorites on your campaigns, check out Ben's tutorial on how to limit your tweets that way.

    http://eepurl.com/hcAj

  • The number of followers or following is off on my twitter template or when I use the twitter tags

    We're pulling the counts directly from Twitter as they are updating this. At times, there can be caching issues that will delay an update on your number of followers or the number of people you're following. Usually, it's just a couple of hours before the numbers sync up. It just…

    http://eepurl.com/hcLZ

  • What are Tweet Trends and how do I set that up?

    Tweet Trends allow you to see a detailed overview of your subscribers' activities on Twitter. This report gives an overview of your list, breaks down how many subscribers are on Twitter, how many are following you and how many aren't. You can see who's mentioned you on Twitter, what hashtags…

    http://eepurl.com/jCajT

  • What stats are available with Tweet Trends?

    The Tweet Trends stats give you a detailed overview of your subscriber's activities on Twitter. Connect with your subscribers across multiple platforms and create a more engaged and interested list! Here's how to activate Tweet Trends. Overview First up: a quick breakdown of how many subscribers are on Twitter, and…

    http://eepurl.com/jCaKb

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