Verify a Domain

To send email through MailChimp, we need to verify that you are using a valid from email address hosted at a domain you can access. This helps keep your campaigns out of spam folders and protects your reputation by ensuring others can't use your domain without permission.

In this article, you'll learn a few ways to verify your email domain.

Before You Start

Here are some things to know before you begin this process.

  • You can still use free email providers, like Yahoo or Gmail, but due to new  DMARC policies, they can no longer be added to your verified domains.

  • We recommend that you verify an email domain owned by you or your organization. Learn how to register a domain.

  • There are several places in your account where you can verify a domain: Account Settings, the Campaign Builder, and the new user Dashboard. You'll only need to verify a domain once.

  • If you are using a subdomain for your From email address, it needs to be verified separately. 

Verify Domain in Account Settings

To verify your domain in Account Settings, follow these steps.

  1. Click your profile name to open the Account Panel, and choose Account.
    Cursor choosing Account option from the Account Panel.
  2. Click the Settings drop-down menu and choose Verified domains.
    Settings menu, verified domains.
  3. Click Verify a Domain.
    Verified domains section.
  4. Enter the email address containing the domain you want to verify and click Send Verification Email.
  5. When you receive the verification email, click the link in the email or enter the verification code in the pop-up window in your account and click Verify. If you don't receive the verification email, take a look at our troubleshooting tips.
  6. The screen will refresh and display a success message in a pop-up window. Click Done to close the pop-up window and return to the Verify domains page.

Verify Domain in the Campaign Builder

You can verify a domain directly from the Campaign Builder, but the process varies a bit depending on the type of campaign you’re working with.

To verify your domain in the Campaign Builder for a regular email campaign, follow these steps.

  1. In the From section, click Add From.
    click add from

  2. Enter the from name and from email address you want to use for the campaign.

  3. Click Save.

  4. Click Verify Domain.
    click to verify a domain when entering the from email address
    If you don’t see the button or error message, then your domain has already been verified and you’re ready to send.

  5. In the Verify Domain pop-up modal, enter the email address containing the domain you want to verify and click  Send Verification Email.
    click button to send verification email

  6. After you receive the verification email, click the link or enter the verification code in the pop-up modal and click the Verify Me button. If you don't receive the verification email, take a look at our troubleshooting tips.

After everything is complete, we'll open the Verified Domains page in a new window with a success message at the top of the screen, or show a success message in the pop-up modal.

Verify a Domain on the Dashboard

New MailChimp accounts have the option to verify a domain on their Dashboard.

To verify your domain on the MailChimp Dashboard, follow these steps.

  1. Navigate to your Dashboard.
  2. Click Verify a Domain.
  3. Enter the email address containing the domain you want to verify and click Send Verification Email.
    click button to send verification email
  4. When you receive the verification email, click the link in the email or enter the verification code in the pop-up window in your account and click Verify. If you don't receive the verification email, take a look at our troubleshooting tips.
  5. The screen will refresh and display a success message in a pop-up window.
  6. Click Done to close the pop-up window and return to the Dashboard .

Remove a Verified Domain

Users with a Manager level or higher can remove a domain from the list of verified domains at any time by following the steps below:

  1. Click your profile name to open the Account Panel, and choose Account.
  2. Click the Settings drop-down menu and select Verified domains.
  3. Click the Remove button to the right of the domain you want to remove.
  4. Click Remove in the confirmation pop-up window. The screen will refresh and display a success message at the top of the screen.

Troubleshoot Domain Verification

If you've followed the steps to verify your domain, but you haven't received your domain verification email, there are a few things that may be happening. Below are some tips to help you troubleshoot.

  • Allow More Time
    Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
  • Resend to a Different Address
    You can try resending the verification message to a different email address with the same domain. We'll verify the domain if we can confirm that you manage the domain via one of the addresses provided.
  • Add Us to Your Safe Senders List
    Add accountservices@mailchimp.com to your safe senders list. This is the address the verification email comes from and this will help prevent the email from being mistakenly blocked or marked as spam. 
  • Whitelist MailChimp's IPs
    Ask your IT team to whitelist MailChimp's delivery IPs. Whitelisting tells your mail server to allow and emails sent through our servers to be delivered. Usually, this is the first time your domain receives mail from MailChimp and it's possible that your receiving server is dropping the incoming mail because it doesn't recognize MailChimp's IPs.

Was this article helpful?
Anything else we can do to improve our site?