The Video content block allows you to share and add captions to videos in campaigns that use a drag-and-drop template. Most email clients don't support embedded video, so the Video content block automatically pulls a thumbnail, or preview image, from the video and links it to the video's URL.
In this article, you'll learn how to add a Video content block to your campaign and customize the content block.
Insert the Video Block
In the Content section of the Campaign Builder, click Edit Design.
On the Design step, click and drag the Video block into your campaign layout.
- On the
Content tab of the editing pane, add your caption text and the video URL, making sure to include http:// or https://.
We automatically pull the thumbnail from videos hosted on YouTube or Vimeo, and overlay a play icon. We will link the thumbnail with the video URL, so subscribers can click the thumbnail to view the video in a separate browser window.
If your video is hosted on a service other than YouTube or Vimeo, click Browse to upload an image to the Content Manager to represent your video.
- Make any desired changes in the Style and Settings tabs.
- Click Save & Close.
- Any image other than the thumbnail we automatically pull in for YouTube or Vimeo videos will not include the play icon.
- The thumbnail that is chosen for a YouTube or Vimeo video is designated in the video's settings in YouTube or Vimeo. If you are the owner of the video, you can change the video thumbnail that is set for the YouTube or Vimeo video.
- We also offer a video merge tag, which supports Blip.tv, Vimeo, vzaar, Wistia, and YouTube. Use this option if you don't have an image of your video to use in the Video content block.
- The Video content block does not support Wistia tracking.
Change Style and Settings
To make changes to the style and settings for a Video block, follow these steps.
In the Content section of the Campaign Builder, click Design Email.
Click the Video block you want to edit.
- Use the tools on the
Style tab to make changes to your text and set a background color for your video and caption.
Check Apply To All Existing Video Blocks to change these settings for all Video blocks in your layout.
- On the
Settings tab, select the position of your caption and image.
To expand the thumbnail image to the edges of the content block, use the Image Edge To Edge checkbox.
- Click Save & Close.
Troubleshooting the Video Content Block
If you use a YouTube or Vimeo link, and you don't see a thumbnail from your video automatically pulled into your campaign, check to see if any of these common causes apply.
You recently uploaded the video.
Sometimes the connection between MailChimp and a particular video service isn't instantaneous. Wait a few hours for the connection to be made, or upload an image in the Video block to represent your video instead.
Your video is password-protected.
Our system can't access password-protected videos to pull in a thumbnail. If your videos are protected, upload an image in the Video block to represent your video instead. Keep in mind that your subscribers will still need the password to view the video after they are redirected to the site.
The video service may be busy.
The video service you're using may be busy or have an outage, so we can't connect with them. These issues usually don't last too long, so give some time for the video service to work things out.
Your video URL doesn't include http:// or https://.
If the URL you pasted into the Video URL field doesn't include http:// or https://, we will not be able to communicate with the video service to pull in the thumbnail or provide the option to upload an image. We will highlight the Video URL field if this occurs.
Visit your video's URL in your web browser, and copy the entire video URL, including http:// or https://. Then paste the full URL in the Video URL field of the Video content block.