Remove Subscribers from Groups

If you ever need to remove contacts from a group, you can use bulk actions or remove the contact individually.

Using Bulk Actions

To remove several people from a group, you can segment your list for certain criteria and remove them from the group. This method can only be used to remove multiple contacts from a single group. To remove contacts from multiple groups, you'll need to repeat this process as necessary.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
    Select list
  3. Choose a saved segment, or click Create Segment to make a new one.
  4. Click Preview Segment to open a list of subscribers in your segment.
    Click Segment and set conditions
  5. Click the arrow above the checkboxes and choose Select Visible to select the contacts who appear on the table.
    Select all visible from Selection menu
  6. Click the Actions drop-down menu, and choose Remove from group.
    Choose Remove from Group from Actions menu
  7. More drop-down menus will appear. First choose the Group Category, and then the Group Name from which you want to remove subscribers.
  8. In the Are you sure? pop-up modal, click Confirm.
    Confirm removing subscribers

To select contacts on multiple pages, repeat steps 5–8 for each page.

The selected contacts are still on your list, but no longer in the group.

Remove an Individual Contact

To remove one contact from groups, edit their subscriptions in their contact profile.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
  3. Click the contact you want to remove from a group to open their profile.
  4. Under the Groups section, click Edit.
    Cursor clicking link to edit groups.
  5. Remove the contact from any groups they should no longer be a part of, and click Save.
    Cursor clicking button to save groups.

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