View Cleaned Addresses

Your MailChimp list is designed to help you collect and manage all of your contacts in one place, whether they're subscribed, unsubscribed, non-subscribed, or cleaned. Cleaned contacts have addresses that have hard bounced, or repeatedly soft bounced, and are considered invalid.

In this article, you'll learn how to view your cleaned contacts.


  • Subscribed contact
    Someone who is opted in to receive your email marketing campaigns.

  • Unsubscribed contact
    Someone who was opted in to receive your email marketing campaigns, but isn't currently.

  • Non-subscribed contact
    Someone who has interacted with your online store, but hasn't opted in to receive your email marketing campaigns.

  • Cleaned contact
    A non-deliverable email address. Hard bounces, as well as repeated soft bounces, become cleaned addresses.

View Cleaned Contacts

To view your cleaned contacts, you'll need to create a segment of them in your list.

  1. Navigate to the Lists page and click the name of the list you want to work with.

  2. Click Create A Segment.
    click create a segment

  3. Set the drop-down menus to Email Marketing Status | is| Cleaned. set conditions to email marketing status is cleaned

  4. Click Preview Segment.

When you preview your segment, you'll see only the cleaned contacts in your list. To further refine your segment, click Edit. To save your segment of cleaned contacts, click Save as segment. If you choose to save your segment, you can export it to a CSV.


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