Frequently Asked Questions

Getting Started

• Where should I start?
• Do you offer online training?

Troubleshooting

• I can’t log in.
• I can’t connect to Facebook.
• I want to send to just part of my list.

Billing and Pricing

• Does the free plan ever expire?
• Monthly pricing versus pay-as-you-go—which is better?
• What’s your refund policy?
• How do pay-as-you-go credits work?
• Why did my monthly billing change?
• Do you offer nonprofit discounts?

Templates

• What kind of templates does MailChimp offer?
• Can I use my own template instead?
• How do I create a template?
• How do I edit a template?
• How do I import a template?
• Can I export templates?

Reports

• What kind of reports are available in MailChimp?
• Can I print my reports?
• Can I download a file with combined campaign reports?
• Can I share reports with clients without showing them my account or the MailChimp logo?

Unsubscribe

• Why do I have to use your unsubscribe link?
• Why was my unsubscribe rate so high?
• Can my unsubscribe link go anywhere in my campaign?
• How do I manually unsubscribe someone from my list?
• How can I stop getting subscribe and unsubscribe notifications?

Merge Tags

• Where should I start with merge tags?
• How do I test to see if my merge tags are working correctly?

Groups

• What are groups and why would I want to set them up?
• How can I add groups to my lists and signup forms?
• How do I delete a group?
• How many groups can I add to my list?

Autoresponders

• How do I create an autoresponder?
• Why isn't my autoresponder being sent?
• Why can't I send an autoresponder immediately after signup?

API

• What the heck is an API?
• Where can I find my API key?
• How do I get help from the API team?

Facebook

• How do I add a Facebook signup form to my Facebook page?
• How do I send a Facebook event campaign to my subscribers?
• How do I delete Facebook comments from my campaign archive?
• How do I disconnect the Facebook integration?

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