When you verify your email domain, MailChimp checks that you are using a valid from email address hosted at a domain you can access and that you aren't sending from domains that aren't actually yours. This will help keep your campaigns out of spam folders and an added bonus is it protects the reputation of you, the sender, by ensuring others can’t use your domain without permission.

When you use a free domain (Gmail, Hotmail, etc.) as your from email address, you don't have to manually verify the domain. We'll automatically add the address to the verified list when you enter it on the Setup step of the Campaign Builder. However, if you're sending from a personal or company domain, you'll have to go through the verification process before you can send through MailChimp.

In this article:

Verify domain in Account settings

To verify your personal or company domain from the Account settings, follow the steps below.

  1. Click your profile name on the left-hand side of the screen to open the Account Panel.
  2. Select Account.
  3. Click the Account settings drop-down menu and select Verified domains.
  4. Click the Verify An Email Domain button.
  5. Enter your email address containing the domain you want to verify and click the Send Verification Email button.
  6. When you receive the verification email, click the link or enter the verification code in the popup window and click the Verify Me button.
  7. The screen will refresh and display a success message at in a popup window. Click Done to close the popup and return to the Verify domains page.

Verify domain in the Campaign Builder

  1. Navigate to the Setup step of the Campaign Builder.
  2. Enter the From email address you want to use for the campaign.
  3. Click the Design step in the progress bar or the Next button at the bottom of the page for the screen to refresh and display the verification requirement message.
    click to verify a domain when entering the from email address
  4. Click on the verify this domain link.
  5. Enter your email address containing the domain you want to verify and click the Send Verification Email button.
    click button to send verification email
  6. When you receive the verification email, click the link or enter the verification code in the popup window and click the Verify Me button.
  7. We'll open up the Verified Domains page in a new window with a success message at the top of the screen.
    domain verification success message

Delete a verified domain

Users with a Manager level or higher can remove a domain from your list of verified domains at any time by following the steps below:

  1. Click your profile name on the left-hand side of the screen.
  2. Select Account from the Account Panel.
  3. Click the Account settings drop down and select Verified domains.
  4. Click the Delete button to the right of the domain you want to remove.
  5. Click Delete in the confirmation popup window.
  6. The screen will refresh and display a success message at the top of the screen.

Note

  • If you are using a subdomain for your From email address, it needs to be verified separately.  
  • If you haven't received the confirmation email, there could be a problem with your account details or corporate or ISP email settings.

This feature is limited to certain user levels. You can see your user level on the Users & Account Details page and this article explains what each level can access in the account.

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