Verify a Domain

This feature requires Manager user level or higher.

When you verify your email domain, MailChimp checks that you are using a valid From email address hosted at a domain you can access and aren't sending from domains that aren't actually yours. This will help keep your campaigns out of spam folders and protect the reputation of you, the sender, by ensuring others can’t use your domain without permission.

When you use a free domain (Gmail, Hotmail, etc.) as your From email address, you don't have to manually verify the domain. We'll automatically add the address to the verified list when you enter it on the Setup step of the Campaign Builder. However, if you're sending from a personal or company domain, you'll have to go through the verification process before you can send through MailChimp.

Verify Domain in Account settings

  1. Click your profile name to open the Account Panel, and select Account.
    Cursor choosing Account option from the Account Panel.
  2. Click the Settings drop-down menu and select Verified domains.
    Settings menu, verified domains.
  3. Click Verify An Email Domain.
    Verified domains section.
  4. Enter your email address containing the domain you want to verify and click Send Verification Email.
  5. When you receive the verification email, click the link in the email or enter the verification code in the pop-up window in your account and click Verify Me. If you don't receive the verification email, take a look at our troubleshooting tips.
  6. The screen will refresh and display a success message in a pop-up window. Click Done to close the pop-up window and return to the Verify domains page.

Verify Domain in the Campaign Builder

  1. Navigate to the Setup step of the Campaign Builder.
  2. Enter the From email address you want to use for the campaign.
  3. Click Next in the bottom right to refresh the screen and display the verification requirement message.
    click to verify a domain when entering the from email address
  4. Click on the verify this domain link.
  5. Enter your email address containing the domain you want to verify and click the Send Verification Email button.
    click button to send verification email
  6. When you receive the verification email, click the link or enter the verification code in the pop-up window and click the Verify Me button. If you don't receive the verification email, take a look at our troubleshooting tips.
  7. We'll open up the Verified Domains page in a new window with a success message at the top of the screen.

Delete a Verified Domain

Users with a Manager level or higher can remove a domain from the list of verified domains at any time by following the steps below:

  1. Click your profile name to open the Account Panel, and s elect Account.
  2. Click the Settings drop-down menu and select Verified domains.
  3. Click the Delete button to the right of the domain you want to remove.
  4. Click Delete in the confirmation pop-up window.
  5. The screen will refresh and display a success message at the top of the screen.

Troubleshoot Domain Verification

If you've followed the steps to verify your domain, but you haven't received your domain verification email, there are a few things that may be happening. Below are some tips to help you troubleshoot.

  • Allow More Time
    Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
  • Resend to a Different Address
    You can try resending the verification message to a different email address with the same domain. We'll verify the domain if we can confirm that you manage the domain via one of the addresses provided.
  • Add Us to Your Safe Senders List
    Add accountservices@mailchimp.com to your safe senders list. This is the address the verification email comes from and this will help prevent the email from being mistakenly blocked or marked as spam. 
  • Whitelist MailChimp's IPs
    Ask your IT team to whitelist MailChimp's delivery IPs. Whitelisting tells your mail server to allow and emails sent through our servers to be delivered. Usually, this is the first time your domain receives mail from MailChimp and it's possible that your receiving server is dropping the incoming mail because it doesn't recognize MailChimp's IPs.

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