Why Accounts Get Suspended

If you tried to log in to MailChimp, but got an Account Suspended message, our abuse-prevention system or human review team likely noticed something about your account or last campaign that raised a red flag.

Red Flags

Our Compliance Team works with the abuse-prevention system, Omnivore, to make sure the MailChimp ecosystem stays healthy and free of activity that violates the CAN-SPAM Act or our Terms. This list outlines some activity that could be flagged for review.

  • Your account information looks anonymous
    Don't conceal your identity when you create an account, because that's typically associated with spammer behavior. When a user creates an account under a name like John Doe, from Anywhere, USA, the system assumes you have something to hide. 
  • You've had issues with recent campaigns
    When your most recent campaign receives spam complaints, or contains "spammy" content, Omnivore makes a note of it. "Spammy" content can be anything from the use of certain words, building messy code, or including too many images. 
  • The list collection process is unclear
    MailChimp is serious about sending permission-based email. Cold calls and prospect messages without express permission, is a red flag for us. We'll also want to know where and how your signup form is managed. If you're put under review, and we can't find a signup form on your website, we'll ask where you got your list.
  • You signed up with a free email account
    If you use a free email service like Gmail or Yahoo Mail, we'll make a note of it. If your account activity merits other red flags, using freemail could count against you. To avoid this,  verify your domain.
  • Recent campaign activity violates our Terms of Use
    Be sure to stay current on our  Terms of Use, to make sure you're in compliance. Our Terms are similar to anti-spam laws, but in some cases, are more stringent.

Getting Un-Suspended

If we suspended your account, we'll contact you as soon as possible to let you know why, and to give you details on how to fix the situation.

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