About Bounces

Bounces occur when an email can't be delivered to an email address. When an email bounces, it is classified as either a soft or a hard bounce.

In this article, you'll learn about types of bounces, guidelines for bounce limits, and how to handle them.

Types of Bounces

MailChimp recognizes two types of bounces, and we handle them differently. Hard bounces happen when an email can’t be delivered. This can be caused by an invalid email address or an unexpected error during sending.

Soft bounces are recognized by the email server, but are returned to the sender because the mailbox is either full or temporarily unavailable.

Soft vs. Hard Bounces

High Bounce Rates

High bounce rates are often caused by lists that have gone stale, or addresses that were improperly entered or imported.

Internet service providers (ISPs) have limits for bounces, unsubscribes, and abuse complaints, and MailChimp is required to enforce these limits. If these rates are too high, it could prompt a warning or suspension on your account.

Bounce rate limits vary between ISPs and email providers, and they change throughout the year based on incoming email volume. Because these limits are variable, and to avoid giving too much information to spammers, ISPs do not publicly release their limits.

 

How to Avoid Bounces

When you add people to your list, use a double opt-in process to ensure new contact emails are valid. If you haven’t sent a campaign in a while, reconfirm your list to keep your contact information up to date. If you take proper steps to subscribe people to your list and practice clean list-keeping, you shouldn't need to worry about exceeding bounce rate limits.

About Bounce Warnings

About Double Opt-In

Reconfirm a List

Does MailChimp Manage Bounces?

Yes. After you send with MailChimp, we track the delivery of your emails and move bounced addresses to the Cleaned section of the list. Email campaigns won’t be sent to those addresses anymore, but you’ll still be able to access them if you need to.

Sometimes hard bounces happen to valid email addresses. If a bounced address has recently been active and engaging with your campaigns, we won’t remove it from your list right away. The bounce will be noted in the contact’s profile and count toward their contact rating as we keep an eye on future activity.

Requirements and Best Practices for Lists

About Contact Ratings

 

About List Cleaning

Although we manage bounced addresses for maintenance purposes, MailChimp is not a list cleaning service. If you import an old or invalid list, subscribers who bounced or unsubscribed previously won’t be automatically blocked. If an email campaign is sent to these addresses, it could lead to a high number of spam complaints, undeliverable messages, or unsubscribes. To avoid these problems, follow best practices when adding or importing subscribers to a list.

About List Cleaning

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