Set Up a Two-Factor Authentication App at Login

To keep your account extra secure and get a 10% discount on MailChimp, set up two-factor authentication. Two-factor authentication means that you’ll need two forms of identification to log into your MailChimp account: your login credentials, and a unique passcode generated by a two-factor authentication app.

Because we feel so strongly about security, we offer a 10% discount for MailChimp accounts where all Owner and Admin logins have two-factor authentication set up. Two-factor authentication adds an extra step to your MailChimp login process, but the security benefits make it worthwhile.

In this article, you'll learn how to set up and use two-factor authentication with an authenticator app, set requirements for other account users, and disconnect two-factor authentication.

Before You Start

Here are some things to know before you begin this process.

  • You’ll need to download a two-factor authentication app to your mobile device. (Examples: Google Authenticator, Authy, Authenticator Plus, and others).  
  • You will always need your mobile device to generate the passcode. There isn't a way to generate a passcode on your laptop or desktop computer.
  • Save your MailChimp backup code offline or on a separate device. You'll need the backup code to log in to MailChimp if you ever lose, restore, or damage your device.

  • Make sure your mobile device’s time is automatically set. If your device's time is set manually, the new passcodes that are generated every 30 seconds by your two-factor authentication app and MailChimp could be out of sync and result in a login error.

How It Works

Two-factor authentication requires two forms of identification to gain access to an account. With two-factor authentication enabled in MailChimp, you need your MailChimp login credentials and a passcode to get into your account.

The passcode is generated from two numbers: a permanent one and a random one. The permanent, unique number is stored in MailChimp and on your mobile device when you set up two-factor authentication. MailChimp and the authenticator app then use this code in combination with another constantly changing value to generate your temporary six-digit passcode that you'll use to log in to MailChimp. If the passcodes in MailChimp and the authenticator app are the same, you're granted access to your account. Because the unique code that your authenticator app uses is stored on your mobile device, there isn't a way to generate a passcode without your device.

Set Up Authenticator App

After you download an authenticator app for your mobile device, you’ll connect your MailChimp account to it.

Owner, Admin, and Manager user types set up two-factor authentication from the Security page in their account, while Authors and Viewers should start from the Profile page.

To set up two-factor authentication for your account login, follow these steps.

Set Up for Owners, Admins, and Managers

  1. Click your profile name and choose Account.
    Cursor hovers over the Account Panel and selects the Account option.
  2. Click the Settings drop-down menu and choose Security.
    Cursor hovers over the Account settings drop-down and selects Account security.
  3. In the Two-factor authentication section, click Enable under Verify identity via an authenticator app.
    Cursor hovers over the Google Authenticator Configuration button in the Two-factor section.
  4. Review the steps in the Configure  Authenticator app pop-up modal to add your MailChimp account to your authenticator app.
  5. Save your MailChimp backup code offline or on a separate device. It's important to note that the backup code in step 3 of the Configure Authenticator App popup is different from the code you use in step 2, so make sure you save the correct code. You'll need the backup code to log in to MailChimp if you ever lose, restore, or damage your device.

  6. Click Submit.
    Screen of Configure Google Authenticator modal.
  7. Under Enable Two Factor Authentication for these accounts, check the box for the account(s) that should require two-factor authentication on login, and click Save.
    Cursor clicks save under Enable Two Factor.
  8. If you are the Owner or Admin, you’ll see the option to require two-factor authentication for particular user types. Choose the user types you want, and click Save.
    Cursor clicks Save in the Make Two Factor Required section.

When you log in to MailChimp from now on, you must provide the two-factor authentication passcode before you can access MailChimp.

To set up another device, repeat the steps above to connect your account to your authenticator app on that device.

Setup for Authors and Viewers

  1. Click your profile name choose Profile.
    Cursor hovers over teh Profile option in the Account Panel.
  2. In the Two-factor authentication section, click Enable under Verify identity via an authenticator app.
    Cursor hovers over the Google Authenticator Configuration button in the Two-factor section.

  3. Review the steps in the Configure  Authenticator App pop-up modal to link your MailChimp account to your authenticator app.
  4. Save your MailChimp backup code offline or on a separate device. You'll need the backup code to log in to MailChimp if you ever lose or damage your device.
  5. Click Submit.
    Enable Google Authenticator modal screen, with cursor clicking Submit.
  6. Under Enable Two Factor Authentication for these accounts, check the box for the account(s) that should require two-factor authentication on login, and click Save.
    Cursor clicks save under Enable Two Factor.

When you log in to MailChimp from now on, you must provide the authenticator app passcode before you can access MailChimp.

Log In with an Authenticator App

After you set up your authenticator app and connect it to MailChimp, you'll use it to generate a passcode each time you log in. To use a two-factor authentication app to log in to your account, follow these steps.

  1. Enter your MailChimp username and password on the MailChimp login screen, and click Log In.
    Screen of login credentials and cursor clicking Log In.
  2. Launch your two-factor authentication app on your connected mobile device to generate your random, temporary passcode.
  3. Type the six-digit passcode into the passcode field in MailChimp. Click Log In.
    Code entered in the Google Authenticator Passcode Required field.

Disable Two-Factor Authentication

We strongly recommend that you use two-factor authentication to protect your account data. But if you no longer want to use it, you can turn it off on the Security page in your account.

To disconnect  two-factor authentication, follow these steps.

  1. Click your profile name and choose Account.
    Account Panel expanded and Account is clicked.
  2. Click the Settings drop-down menu and choose Security.
    Account setting panel expanded with cursor clicking Account security.
  3. Uncheck any boxes in the Enable Two Factor Authentication for these accounts and Make Two Factor Authentication required for the following user types sections, and click Save.

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