Manage User Levels in Your Account

This feature requires Admin user level or higher.

Each MailChimp account has five levels of access available for users: Viewer, Author, Manager, Admin, and Owner. Both the Owner and Admin can invite other users to join, and they can assign user levels.

Below, you'll learn how to grant and remove account access and about the differences between each of the user levels.

User Levels

  • Owner
    The Owner serves as the primary contact for the account. Owners and Admins have all the same permissions.
  • Admin
    The Admin can perform all actions in the account, including inviting new users, editing billing information, and closing the account.
  • Manager
    The Manager can create and send campaigns, import lists, and view reports, but can't view billing information, export lists, or close the account.
  • Author
    The Author can create, edit, and delete campaigns, templates, and automation workflows, and view reports.
  • Viewer 
    The Viewer can view reports in the account. 

Grant Account Access

The Account users page displays the names, usernames, and user levels for everyone who can access your MailChimp account. From this page, you can revoke access, view pending account invitations, and re-send or cancel invitation emails.

Invite a User

  1. Click your profile name to expand the Account Panel, and select Account.
    Account drop-down tray with option 4, Account, selected.
  2. Click the  Settings drop-down menu and choose  Users.  
    User Details tab
  3. Click the Invite A User button on the right side of the screen.
  4. Add the email address of the person you want to grant access to and choose an option under User type. You can add a message to share any pertinent information or instructions for your account.
  5. Click the Send Invitation button to invite that user to your account.
      Invite a user send invite button

The email invitation prompts the recipient to join your account under the user level you selected. If the person already has a MailChimp account, they can use that username and password to log in and access your account or they can create a new username and password to use for your account. To better protect accounts with multiple users, add two-factor authentication to your MailChimp account with Google Authenticator.

Troubleshoot a User Invite

If you've sent an invitation email to add a user to your account but the email hasn't arrived in their inbox, there are a few things that could be going on. Below are a few common issues with email account invitations and some tips on how to troubleshoot.

  • The address contained errors or was mistyped.
    Double check to be sure you typed the correct address when you sent your invitation.
  • The email is still in transit.
    Depending on internet traffic and how busy the recipient's ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
  • The email is getting trapped by spam filters.
    Have the recipient check their junk or spam folder to see if the activation email landed there. If it's not there, it may still be getting blocked at the server level. Try sending to an alternative email address, or have the recipient talk to their server administrator.
  • The email is being blocked by a corporate firewall.
    Corporate email servers sometimes have firewalls, which block certain emails for security reasons and to prevent spam. See if your recipient has an alternative address that you could send to, or have them check with their server administrator to see if they need to get MailChimp's servers whitelisted.

Change Account Access

An Admin can change a user's level of access from the Account users page in their account.

  1. Click your profile name to expand the Account Panel, and choose Account.
    Cursor choosing Account option from the Account Panel.
  2. Click the  Settings drop-down menu and choose  Users.
    User Details tab
  3. Click the Edit button for the user whose access level you'd like to change.
    Click Edit for the user whose levels you want to edit.
  4. Choose the level of access you'd like to grant this user, then click the Save button. Edit User Details

You can transfer ownership of an account to any user with an Admin user level. After you’ve made a user an Admin following the steps above, repeat the process to change their user level to Owner and click Save. The previous Owner's user level changes to Admin.

Remove Account Access

Owners and Admins can revoke access to users at any time, while Mangers, Authors, and Viewers can revoke their own access.

Owner or Admin Revokes Access

Anyone with Admin permissions can delete any other user's access. If an Admin wants to revoke their own access, a different account Admin or the Owner will need to revoke access.

  1. Click your profile name to expand the Account Panel, and select Account.
    Cursor choosing Account option from the Account Panel.
  2. Click the  Settings drop-down menu and choose  Users.
    User Details tab
  3. Click the Revoke Access button for the user you want to remove.
  4. In the pop-up window, click the Yes, Delete User button to confirm the removal.

User Disables Access

You can remove yourself from another user's account in the Profile section.

  1. Click your profile name to expand the Account Panel, and select Profile.
  2. Under Connections and notifications, click Leave Account for the account you want to leave.

When you leave an account, your profile is completely deleted and you can no longer access the account. If this is the only account you have access to, your username and password will stop working on the login page.

Compare User Level Permissions

Account Actions

User Action Admin Manager Author Viewer
Invite users

Revoke account access
Set user access level
Require Google Authenticator
Change billing information
Change company/organization name
Add or access API keys
Integrations
Monkey Rewards and Partner Discounts
Account export
Close account

List Actions

User Action Admin Manager Author Viewer
View lists
List export
List import
Add subscribers
Delete subscribers
View segments
Edit list settings

Design

User Action Admin Manager Author Viewer
Create/Import templates

Edit templates
Create campaigns
Edit campaigns
Send campaigns
Pause campaigns
Delete campaigns

Reports

User Action Admin Manager Author Viewer
View reports
Subscriber-level reports
Conversations

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