MailChimp uses cookies to track whether you're logged in to your account or not, but sometimes these need to be cleared out to be sure that everything is working as expected. Same goes for your browser cache (the browser caches or stores information to help make sure things load quickly). Clearing your cookies and cache is a common troubleshooting step to make sure that old data isn't being stored and shown by the browser. Below are some resources to help you clear the cache and cookies in your browser of choice. If in doubt, you can also check the help files or support website for the browser you're using.

Mmmm, Cookies

Internet Explorer


Frequently when you clear your cookies, you'll also have to clear your cache.

You can generally find the option to clear your cache in the Internet Options or Preferences area of your browser along with your cookies, history, etc.

Internet Explorer 8

If you are trying to clear cache from Internet Explorer 8, use the following steps:

  1. Click on the Tools menu and then select Internet Options.
  2. You should be in the General tab section.
  3. In the Browsing Internet section, click the Delete button. In the pop up that appears, select the areas that you want to delete information from (like your cache or temporary internet files) and hit delete. It might take a few minutes to process.

Internet Explorer 9

If you are trying to clear cache from Internet Explorer 9, you'll need to:

  1. Go to Tools > Safety > Delete browsing history...
  2. Uncheck Preserve Favorite website data and check Temporary Internet files and Cookies. Then hit Delete.
  3. You'll get a confirmation message when your cache and cookies have been cleared.


Here's how you clear the cache from Firefox:

  1. On the menu bar, click on the Firefox menu and select Preferences.
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Offline Storage section, click Clear Now.
  5. Close the Preferences window and you're done.

Firefox 4

These are the steps to clear the cache from Firefox 4:

  1. Open up the Firefox menu, by clicking on the orange button labeled Firefox.
  2. Select Options.
  3. Under the Options panel, click on Advanced.
  4. Click on the Network tab.
  5. Under Offline Storage, there is a button labeled Clear Now. Click on that to clear your cache.

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