Create an Abandoned Cart Workflow

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This feature requires Author user level or higher.

When customers leave items in their shopping cart, you may want to encourage them to complete their purchase with a custom email that includes product links or special offers. After you set up an Abandoned Cart workflow, active subscribers and transactional recipients who leave items in their shopping cart will automatically receive a follow-up email.

In this article, you’ll learn how to create an Abandoned Cart workflow.

Before You Start

Here are some things to know before you begin this process.

  • This workflow is only available to paid users who have e-commerce data in their account from MailChimp for Shopify or custom API 3.0 integrations.

  • You’ll need to connect your store in your MailChimp account before you can create this Automation workflow.

  • You can only have one Abandoned Cart workflow per connected store. If you manage multiple stores, you can create one workflow for each.

  • Customers who provide their email address in your connected store, but don’t opt-in to receive marketing emails from you, will be added to the transactional portion of your MailChimp list.

  • You must include the Cart content block in your Abandoned Cart email. Classic templates are not currently compatible with the Abandoned Cart workflow.

  • If a customer in the Abandoned Cart email queue makes a purchase before the email is sent, they’ll automatically be removed from the queue.

Add Workflow

To create an Abandoned Cart workflow, follow these steps.

  1. Navigate to the Automation page.

  2. Click Add Automation.
    Add automation button with cursor
  3. On the Explore Automations page, locate the Abandoned Cart workflow.
    Abandoned Cart workflow

  4. Click Add Automation.

  5. In the Add Automation pop-up modal, select your connected store from the drop-down menu.
    image of pop-up modal with store selected
  6. Click Next.
    Image of next button with cursor

Review Your Settings

We’ll display a checklist with your Abandoned Cart workflow settings. Review the checklist, and make any necessary changes to your workflow, like From name, email address, subject line, and sending delay.

Set Delay

You can choose to send your Abandoned Cart workflow six hours or 24 hours after the customer leaves their cart. To change the sending delay for your Abandoned Cart workflow, follow these steps.

  1. On the checklist page, click Edit Recipients.
    image of edit recipients button with cursor
  2. In the Hours drop-down menu, choose the delay you want.
    image of hours drop-down menu with cursor
  3. Click Save.
    image of save button with cursor
    After you've reviewed your settings, you're ready to design your email.

Design Email

You’ll design your Abandoned Cart email the same way you do in the Campaign Builder, or with other Automation workflows. These emails must include the customer's cart information we pull from your connected store. To include this information, choose an Abandoned Cart template or use any other drag and drop template along with the Cart content block.

To design your email, follow these steps.

  1. In the content section of the checklist, click Design Email.
    image of design email button with cursor

  2. On the Template step of the Email Designer, select your template.

  3. On the Design step of the Email Designer, design and preview your campaign.

  4. Click Save and Return to return to the workflow checklist.

  5. When you are ready to activate the workflow, click Start Sending.
    image of start sending button with cursor

Customers who leave items in their shopping cart will now automatically receive your Abandoned Cart email.

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