Our Forward to a Friend tool uses the *|FORWARD|* merge tag to give subscribers a simple way to share your campaign with an email contact.
In this article:
- About Forward to a Friend
- How it works
- Customize your forms
- How to add Forward to a Friend
- Troubleshooting and FAQs
About Forward to a Friend
The Forward to a Friend tool is super simple for you and your subscribers, but it's made up of a few parts: the forwarding form and email, the link you put in your campaign, and the tracking information on your reports. In a way, it's a link or button, a form, and an action.
It's a good idea to include this link in all your campaigns, especially if your subscribers are likely to share your content via email in addition to or instead of social networks. When a subscriber clicks the Forward to a Friend link in your campaign, they'll fill out your custom forwarding form to share your campaign with a single email contact.
How it works
The Forward to a Friend link makes sure that your subscribers' data and accounts stay private, by sharing a link to your archived campaign. Merge tags and update profile links are tied to the original subscriber, but an archived campaign only shows default merge tag values and links.
As soon as a subscriber clicks Send Email on the forward form, it counts as a forward on your Reports page. Once a campaign has been forwarded using the Forward to a Friend link, we'll display Forwarded opens on that page, too.
The Forward to a Friend link offers two big benefits to you as a sender. First, it prevents your subscribers from being unsubscribed by people they forward to. This is because the link does not forward the campaign your original subscriber received, so their information is not available to be accidentally unsubscribed by the recipient.
By contrast, if a subscriber forwards a campaign using the forward button in their email client instead the Forward to a Friend link in your campaign, the new recipient gets the subscriber's campaign instead of the archived one. That version shows the original subscriber's data, and the new recipient could accidentally unsubscribe the subscriber from your list.
The second benefit is that having subscribers use this link protects you from spam complaints. If someone were to hit the "report spam" button on a forwarded email, they would be reporting spam sent from the email address that did the forwarding, not your MailChimp account. So you don't have to worry if one of your recipients forwards the email to someone who doesn't want it.
If you're forwarding to a whole bunch of people (like a list serve, or a list outside of MailChimp) the Omnivore system will detect that in other ways besides abuse complaints.
Customize your forms
Part of the Forward to a Friend tool is the form your subscriber fills out to send the archived campaign link to their email contact. You can customize the color schemes for both the form and the email the new recipient will receive. MailChimp's translation feature is also available.
- Navigate to the Lists section.
- Click Signup forms.
- Click the General forms icon, or the Select button under it.
- On the Signup form drop-down menu, choose either Forward to a Friend form or Forward to a Friend email to edit.
- Click the Design it tab to make changes to the color scheme.
- To translate your form or email, click the Translate it tab and select a language or Custom to type your own labels.
How to add Forward to a Friend
Once your form and email has been customized, there are four ways to include the Forward to a Friend link in your campaign.
- Use the link tool
- Edit source code of your campaign
- Edit source code of a Code Your Own template
- Add merge tag in a plain-text campaign
- Navigate to the Design step of the Campaign Builder.
- Click a text content block to edit it.
- Add the text you want to link, such as Forward to a Friend, and highlight it.
- Click the link icon in the toolbar.
- Type or paste the *|FORWARD|* merge tag into the
Web Address (URL) field.
- Click the Insert button to save the link.
- Click the Save & Close button in the content editor to save all changes.
- On the text block toolbar click the
< > button to view the source code.
- Add the following code where you want your forward link to appear:
<a href="*|FORWARD|*">Forward</a> this email to a friend
- Click the < > button to return to the visual editor to review the design.
- Click Save & Close when you're done.
If you've custom-coded a template or campaign, you can also add a Forward to a Friend link to your own HTML. Copy and paste the following code wherever you'd like the link to appear:
<a href="*|FORWARD|*">Forward this email to a friend</a>
When editing a plain-text campaign, type the merge tag in as regular text.
Forward this email to a friend: *|FORWARD|*
We'll populate the link automatically once your campaign sends.
Troubleshooting and FAQs
Merge tags are empty
In the archived version of your campaign, MailChimp will display default merge tag values instead of subscriber-specific content. If your merge tags appear blank in archived and forwarded campaigns, you may need to set your default values.
A single subscriber report shows a lot of opens
If you have a few subscribers who look like they're opening your campaign 15 or 100 times, they may be forwarding your campaign through their email client. Because of the way campaigns and subscribers are linked, each forwarded open counts as an open on that subscriber's record.
Encourage subscribers to use the embedded Forward to a Friend link, and MailChimp will track those forwards in your campaign reports.
Preview doesn't show *|FORWARD|* link
The *|FORWARD|* merge tag generates a link to where your archived campaign is hosted online. Since you haven't sent your campaign yet, the archive isn't available for previews and test emails to display the correct link. The tag functions as expected when you send your campaign to a managed list (not test email addresses).
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