There are a few reasons you might not be getting test campaigns, including spam filters, ISP or firewall. Check out these tricks for getting it sorted out.

If you're sending yourself (or your client) test campaigns from MailChimp, but you haven't received any of the emails, here's what to check:

  • What email address did you send the test to? It may be your email server. Send the test campaigns to as many "external" test accounts as possible (like to Yahoo!Mail, Hotmail, Gmail, etc.). If you get the email at the other accounts just fine, you'll know it's your email server that's the problem. You may need to talk to your IT group about it. They might be banning all emails from outside servers (like MailChimp) that claim to be coming from your company (like if you put your company name in the From name field). Another reason is that they might be using a super strict spam filter that blocks all email from new sources, unless you "whitelist" them as a trusted sender. If that's the case, here's some information on how to whitelist MailChimp.
  • What if you sent to the AOL, Yahoo, or Hotmail account and the email hasn't arrived? Give it more time as sometimes the webmail programs delay delivery of bulk mail to your inbox by as much as 24 hours.
  • Is the email getting blocked by spam filters or getting sent to your "Junk" folder? It very well could be that your email looks spammy, or your anti-spam filter doesn't recognize the MailChimp server yet. Here are the most common spam filter triggers.
  • Are you sending tests to a client in a large corporate setting? Corporate spam firewalls can be particularly strict, when it comes to "test" messages. Sending a test email to multiple recipients at a company can look like a "dictionary attack." You might ask the IT group at the company to "whitelist" MailChimp's server (see link above).

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