I'm not receiving my test campaigns.

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There are a few reasons you might not receive test campaigns. Below are some common issues with test emails and tips on how to troubleshoot them.

More Time is Needed

Browser-based programs like Gmail and Yahoo can delay delivery of bulk mail to your inbox by as much as 24 hours. If you haven't received your test email, be sure you've allowed enough time for your webmail program to deliver it.

Your Email Was Marked as Spam

There are several reasons why your emails might be sent to spam folders.

Corporate Spam Filters and Firewalls

Corporate spam firewalls can be especially strict when it comes to test messages. When you send a test email to multiple recipients at a company, it can look like a spam attack. Ask the IT group at your company to whitelist MailChimp's server.

Corporate emails clients also tend to flag mail that has the same "To" and "From" email address. We recommend you send test emails to personal or free email accounts, such as Gmail.

Filler or Test Content and Spam Filters

It might seem logical to include words like “test” or “testing” in your test email subject lines but these can actually trigger spam filters.

Don't use Lorem Ipsum or Greeked text in your body. Filler text, even if used in test emails, can still trigger spam filters. If you need to use placeholder text, make it look as much like real content as possible.

General Test Email Tips

We recommend that you always send test campaigns to as many common email servers as possible, such as Hotmail or Gmail, in addition to your personal or corporate account to determine if it's a problem with just one email server.

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