Set Up Google Authenticator

Google Authenticator is a mobile application that adds two-factor authentication to your account login to help keep your data safe. After Google Authenticator is installed on your device and MailChimp is added to Google Authenticator, you'll need to auto-generate a Google Authenticator passcode on your device to log in to your account. There is not a way to auto-generate a passcode on your laptop or desktop computer.

Because we feel so strongly about security, we offer a 10% discount for MailChimp accounts where all Owner and Admin logins have Google Authenticator set up.

Below, you’ll learn how to set up and use Google Authenticator, set requirements for other account users, and disconnect Google Authenticator.

Set Up Google Authenticator

Your MailChimp account can be added to Google Authenticator on multiple devices. Owner, Admin, and Manager user types set up Google Authenticator from the Securit page in their account, while Authors and Viewers should start from the Profile page.

If you manually set the time on your mobile device, you may find that your Google Authenticator passcode doesn't work on setup or when you try to log in to your account. We strongly recommend that you select the date and time setting on your mobile device to be set automatically before you add MailChimp to Google Authenticator.

Follow the steps below to set up Google Authenticator for your account login.

Set Up for Owners, Admins, and Managers

  1. In your MailChimp account, click your profile name to expand the Account Panel, and click Account.
    Cursor hovers over the Account Panel and selects the Account option.
  2. Click the  Settings drop-down menu and select  Security.
    Cursor hovers over the Account settings drop-down and selects Account security.
     
  3. In the Two-factor authentication section, click Configure Google Authenticator.
    Cursor hovers over the Google Authenticator Configuration button in the Two-factor section.
  4. Follow the steps in the Enable Google Authenticator pop-up modal to install Google Authenticator on your Apple or Android device and add your MailChimp account to Google Authenticator, and click Submit.
    Enable Google Authenticator modal screen, with cursor clicking Submit.
    It is important to save the recovery code somewhere other than on the device you use for the Google Authenticator application. If you lose your device, you will need this code to log in to your MailChimp account.
  5. Under Enable Two Factor Authentication for these accounts, check the box for the account(s) that should require two-factor authentication on login, and click Save.
    Cursor clicks save under Enable Two Factor.
    If you are the Owner or Admin, you’ll see the option to require two-factor authentication for particular user types. Choose the user types you want, and click Save.
    Cursor clicks Save in the Make Two Factor Required section.

When you log in to MailChimp from now on, you must provide the Google Authenticator passcode before you can access MailChimp.

To set up another device, click Configure Google Authenticator and scan the QR code or enter the code to add your account to Google Authenticator on that device.

Set Up for Authors and Viewers

  1. Click your profile name to expand the Account Panel, and click Profile.
    Cursor hovers over teh Profile option in the Account Panel.
  2. In the Two-factor authentication section, click Google Authenticator Configuration.
    Cursor hovers over the Google Authenticator Configuration button in the Two-factor section.
  3. Follow the steps in the Enable Google Authenticator pop-up modal to add Google Authenticator to your Apple or Android device and set up Google Authenticator in your MailChimp account, and click Submit.
    Enable Google Authenticator modal screen, with cursor clicking Submit.
    It is important to save the recovery code somewhere other than on the device you use for the Google Authenticator application. If you lose your device, you will need this code to log in to your MailChimp account.
  4. Under Enable Two Factor Authentication for these accounts, check the box for the account(s) that should require two-factor authentication on login, and click Save.
    Cursor clicks save under Enable Two Factor.

When you log in to MailChimp from now on, you must provide the Google Authenticator passcode before you can access MailChimp.

To set up another device, click Google Authenticator Configuration and scan the QR code or enter the code to add your account to Google Authenticator on that device.

Log In with Google Authenticator

After you set up Google Authenticator, you'll use Google Authenticator to auto-generate a passcode each time you log in to your MailChimp account. Below, you’ll learn how to use Google Authenticator to log in to your account.

  1. Enter your MailChimp username and password on the MailChimp login screen, and click Log In.
    Screen of login credentials and cursor clicking Log In.
  2. Launch Google Authenticator on your connected device to generate a random, temporary passcode.
  3. Type the six-digit passcode into the passcode field in MailChimp. Check the box next to Skip this for two weeks if you want to stay logged in for two weeks after you enter the passcode. Click Log In.
    Code entered in the Google Authenticator Passcode Required field.

Disconnect Google Authenticator

We strongly recommend that you use two-factor authentication to protect your account data. But if you no longer want to use Google Authenticator to log in to your account, you can turn it off on the Security page in your account.

Follow the steps below to disconnect Google Authenticator.

  1. Click your profile name to expand the Account Panel, and click the Account tab.
    Account Panel expanded and Account is clicked.
  2. Click the  Settings drop-down menu and choose  Security.
    Account setting panel expanded with cursor clicking Account security.
  3. Deselect any checkboxes in the Enable Two Factor Authentication for these accounts and Make Two Factor Authentication required for the following user types sections, and click Save.

Troubleshoot Google Authenticator

Below are some of the more common alerts and errors that you may see when you use Google Authenticator, along with information on how to resolve the messages.

Google Authenticator Required Alert in MailChimp

If you see the Google Authenticator Required prompt when you log in to your MailChimp account, then two-factor authentication is required for your account, or for your access level if you’re logging in to a shared account.

This requirement may have been set by yourself or the owner of the account. 

Invalid Passcode Error

You must launch Google Authenticator to auto-generate a new passcode each time you log in to MailChimp. If your passcode is rejected, there are a couple troubleshooting steps that you can take.

  • Make sure the auto-generated passcode is for your MailChimp account.
    Your Google Authenticator application could be connected to more than one service or account. Make sure the generated passcode is for the MailChimp account you want to log in to.
  • Use a valid Google Authenticator passcode.
    Google Authenticator passcodes are valid for 30 seconds after they’re generated. If a Google Authenticator passcode is older than 30 seconds, launch Google Authenticator on your mobile device, and enter the passcode in the passcode field in MailChimp again.

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